HP 13-h281nr Manual de servicio

HP Split 13 x2 PCMaintenance and Service GuideIMPORTANT! This document is intended for HPauthorized service providers only.

Category DescriptionAudio and video Integrated HP TrueVision webcamera (2.0 megapixels, FHD, 1080p by 30 frames persecond), fixed (no tilt), with acti

3. Select the optical drive or USB flash drive you want to boot from.4. Follow the on-screen instructions.Removing the HP Recovery partitionHP Recover

8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Country/region Accredited agency Applicable note numberFrance UTE 1Germany VDE 1Italy IMQ 1Japan METI 3The Netherlands KEMA 1Norway NEMKO 1The People&

9RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household wa

IndexAAC adapter light 14AC adapter, spare part numbers25, 26, 30action key 10alignment post connectors 8alignment posts 9ambient light sensor 5antenn

HDMI port 14HDMI-to-VGA adapter, spare partnumber 25, 26headphone jack 8, 13heat sink, spare part number 28hinge assemblyremoval 78spare part numbers

removal 44spare part numbers 17, 24,28, 44Speaker Kit, spare part number19, 28, 61speakerslocation 5removal 61spare part number 19, 28, 61specificatio

Category DescriptionPorts Tablet:●Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports Beatsaudio, voice recognition, and jack

2 External component identificationFinding your hardware and software informationLocating hardwareTo find out what hardware is installed on your compu

TabletDisplay componentsItem Component Description(1) WLAN antennas (2)* Send and receive wireless signals to communicatewith WLANs.(2) Internal micro

Item Component Description(7) Windows button Minimizes all open applications and displays theStart screen.*The antennas are not visible from the outsi

Edge componentsItem Component Description(1) Power button●When the computer is off, press the button to turn onthe tablet.●When the computer is on, pr

Item Component Description(2) Audio-out (headphone) jack/Audio-in(microphone) jackConnects optional powered stereo speakers, headphones,earbuds, a hea

Keyboard baseTopItem Component Description(1) Alignment posts Align and attach the tablet to the keyboard base.(2) Release latch Releases the tablet.

KeysItem Component Description(1) esc key Displays system information when pressed in combinationwith the fn key (select models only).(2) fn key Execu

LightsItem Component Description(1) Caps lock light●White: Caps lock is on.●Off: Caps lock is off.(2) Mute light●Amber: Computer sound is off.●Off: Co

© Copyright 2014 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

TouchPadItem Component Description(1) TouchPad zone Reads your finger gesture to move the pointer or activateitems on the screen.(2) Left TouchPad but

Left sideItem Component Description(1) USB 3.0 port Connects optional USB devices, such as a keyboard,mouse, external drive, printer, scanner or USB h

Right sideItem Component Description(1) USB 3.0 port Connects optional USB devices, such as a keyboard,mouse, external drive, printer, scanner or USB

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information onsupported parts for your ta

Tablet major componentsItem Component Spare part number(1) Display assembly:NOTE: The display assembly does not include the display assembly cable. Th

Item Component Spare part number(3) Webcamera/microphone module (includes double-sided adhesive andgrounding tape)NOTE: The webcamera/microphone modul

Item Component Spare part number For use only on tablet models with model numbers f000 through f099: Equipped with an Intel Core i5-4202Y 1.60-GHz p

Item Component Spare part number(13) NFC module (includes double-sided adhesive)NOTE: The NFC module does not include the NFC module cable. The NFC mo

Keyboard base major componentsItem Component Spare part number(1) Keyboard/top cover (includes keyboard cable): For use only on tablet models with mo

Item Component Spare part number For use in Japan 737219-291 For use in Latin America 737219-161 For use in the Netherlands 737219-B31 For use in

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Item Component Spare part number(7) 3-cell, 33-Wh, 3.05-Ah, Li-ion battery for use only in the keyboard base(includes cable)723997-006(8) Bottom cover

Cable KitItem Component Spare part number Cable Kit, includes: 736883-001(1) Proximity board cable(2) Webcamera/microphone module cable(3) Power butt

Mass storage devicesItem Component Spare part number(1) 500-GB, 5400-rpm, SATA, 5.0-mm hard drive (does not include hard drivebracket, hard drive conn

Miscellaneous partsComponent Spare part numberAC adapter65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710412-00165-W HP Smart AC adapter (non-PFC, EM, 4.

Sequential part number listingSpare part number Description490371-001 Power cord for use on all tablet models in North America (3-pin, black, 1.83-m)4

Spare part number Description723997-006 3-cell, 33-Wh, 3.05-Ah, Li-ion battery (for use only in the keyboard base, includes cable)736879-001 Wireless

Spare part number Description736892-001 TouchScreen board (includes double-sided adhesive)NOTE: The TouchScreen board does not include the TouchScreen

Spare part number Description737219-061 Keyboard/top cover for use only on tablet models with model numbers g200 through g299 andg100 through g199 in

Spare part number Description737697-001 13.3-inch, AG, HD, WLED TouchScreen, display assembly for use only on tablet models with modelnumbers g200 thr

Spare part number Description746490-501 System board equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache,dual core, 4.5 W), 4-GB

iv Safety warning notice

Spare part number Description765846-201 Keyboard/top cover for use only on tablet models with model numbers f000 through f099 in Brazil(includes keybo

4 Removal and replacementpreliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement procedures:●F

Cables and connectorsCAUTION: When servicing the tablet, be sure that cables are placed in their proper locations duringthe reassembly process. Improp

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

Removal and replacement proceduresNOTE: HP continually improves and changes product parts. For complete and current information onsupported parts for

2. Remove the display assembly screw cover trim piece.The display assembly screw cover trim piece is included with all tablet spare part components.3.

6. Remove the back cover (3).7. Remove the back cover.Reverse this procedure to install the back cover.Tablet batteryDescription Spare part number3-ce

4. Remove the tablet battery (5).Reverse this procedure to install the tablet battery.Proximity sensor moduleDescription Spare part numberProximity se

Table of contents1 Product description ... 12

Remove the proximity sensor module:1. Disconnect the proximity sensor module cable (1) from the system board.2. Remove the Phillips PM2.0×3.0 screw (2

4. Remove the back cover (see Back cover on page 38).5. Remove the tablet battery (see Tablet battery on page 40).Remove the webcamera/microphone modu

micro Solid-state drive (mSSD)Description Spare part number128-GB mSSD for use on all tablet models 737218-00164-GB mSSD for use only on tablet models

Reverse this procedure to install the solid-state drive.WLAN moduleDescription Spare part numberFor use on all tablet models:Intel Dual Band Wireless-

3. Remove the WLAN module (3) by pulling the drive away from the slot at an angle.NOTE: If the WLAN antenna cables are not connected to the terminals

WWAN moduleDescription Spare part numberHP hs3110 HSPA+ Mobile Broadband Module for use on all tablet models 723895-006HP lt4112 LTE/HPSA+ Mobile Broa

3. Remove the WWAN module (3) by pulling the drive away from the slot at an angle.NOTE: If the WWAN antenna cables are not connected to the terminals

Power button boardDescription Spare part numberPower button boardNOTE: The power button board does not include the power button board cable. The power

RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided adhesive) 740187-601Before removing the system board, follow thes

Volume button boardDescription Spare part numberVolume button board (includes cable)NOTE: The volume button board does not include the volume button b

Drive handling ... 34Grounding guidelines ...

3. Remove the volume button board (3).Reverse this procedure to install the volume button board.TouchScreen boardDescription Spare part numberTouchScr

Remove the TouchScreen board:1. Release the two TouchScreen board ZIF connectors (1) and (2) to which the display panelTouchScreen cables are attached

Remove the NFC module:1. Release the audio/power connector board ZIF connector (1) to which the NFC module cable isattached, and then disconnect the N

Audio/power connector boardDescription Spare part numberAudio/power connector boardNOTE: The audio/power connector board does not include the audio/po

5. Remove the audio/power connector board (5).6. Remove the audio/power connector board and cable.Reverse this procedure to install the audio/power co

2. Release the vibrator module (2) from the clip molded into the display assembly.3. Remove the vibrator module and cable.Reverse this procedure to in

Remove the docking connector board:1. Disconnect the vibrator module cable (1) from the docking connector board.2. Release the system board ZIF connec

Display panel cableNOTE: The display panel cable is included in the Cable Kit, spare part number 736883-001. SeeCable Kit on page 23 for more Cable Ki

Card reader boardNOTE: The card reader board does not include the card reader board cable. The card reader boardcable is included in the Cable Kit, sp

3. Remove the card reader board (3) by sliding it forward, making sure to carefully route the cardreader board cable through the opening (4) in the di

Using HP PC Hardware Diagnostics (UEFI) ... 82Downloading HP PC Hardware

c. Docking connector board (see Docking connecter board on page 57)d. Card reader board (see Card reader board on page 60)Remove the speakers:1. Relea

d. WWAN module (see WWAN module on page 47)e. Volume button board (see Volume button board on page 51)Remove the wireless antenna cables and transceiv

System boardNOTE: The system board spare part kit includes 4-GB of system memory, a graphics subsystem withUMA memory, and replacement thermal materia

Before removing the system board, follow these steps:1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the t

Remove the system board:1. Disconnect the following cables from the system board:(1) TouchScreen board cable(2) Proximity sensor module cable(3) Power

3. Remove the system board (2).Reverse this procedure to install the system board.Removal and replacement procedures67

Keyboard base component replacement proceduresCAUTION: Keyboard base components described in this chapter should only be accessed byan authorized serv

3. Remove the two Phillips PM2.0×4.0 screws (3) that secure the bottom cover to the keyboard/top cover.4. Lift the rear edge of the bottom cover until

Keyboard base batteryDescription Spare part number3-cell, 33-Wh, 3.05-Ah, Li-ion battery for use only in the keyboard base (includes cable) 723997-006

4. Remove the keyboard base battery (4).Reverse this procedure to install the keyboard base battery.Removal and replacement procedures71

viii

TouchPadDescription Spare part numberTouchPad (includes cable) 736880-001Before removing the TouchPad, follow these steps:1. Turn off the tablet and k

Audio/USB boardDescription Spare part numberAudio/USB board (includes audio jack, memory card reader, and USB port)NOTE: The audio/USB board does not

6. Disconnect the hinge assembly cable (1) from the audio/USB board.7. Remove the audio/USB board (2) and cable.Reverse this procedure to install the

Remove the power connector board:1. Release the power connector board ZIF connector (1) to which the audio/USB board cable isattached, and then discon

Hard driveDescription Spare part number500-GB, 5400-rpm, SATA, 5.0-mm hard drive (does not include hard drive bracket, hard driveconnector cable, or s

3. Remove the hard drive (3).4. If it is necessary to disassemble the hard drive, perform the following steps:a. Disconnect the hard drive connector c

c. Remove the hard drive bracket (3) from the hard drive.The hard drive bracket, hard drive connector cable, and screws are available in the HardDrive

Remove the hinge assembly:1. Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinge assembly to the keyboard/top cover.2. Remove the hing

5 Using Setup Utility (BIOS) and HPPC Hardware Diagnostics (UEFI)Setup Utility, or Basic Input/Output System (BIOS), controls communication between al

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, selectExit Discarding Changes, and then press enter.4.

1 Product descriptionCategory DescriptionProduct Name HP Split 13 x2 PCProcessor Intel® Core® i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core

NOTE: After a message on the screen reports a successful installation, you can delete thedownloaded file from your hard drive.Using HP PC Hardware Dia

6 Specifications Metric U.S.Dimensions – TabletWidth 34.00 cm 13.39 inDepth 21.60 cm 8.50 inHeight 1.11 cm 0.44 inWeight (lowest weight configuration)

Metric U.S.Operating -15 m to 3,048 m -50 ft to 10,000 ftNonoperating -15 m to 12,192 m -50 ft to 40,000 ftNOTE: Applicable product safety standards

7 Backing up, restoring, andrecoveringYour computer includes tools provided by HP and the operating system to help you safeguard yourinformation and r

Creating recovery media and backupsRecovery after a system failure is only as good as your most recent backup.1. After you successfully set up the com

Creating HP Recovery mediaHP Recovery Manager is a software program that offers a way to create recovery media after yousuccessfully set up the comput

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches yoursituation and level of expertise:●If

For more information, see Removing the HP Recovery partition on page 92.Using Windows Refresh for quick and easy recoveryWhen your computer is not wor

3. Select Troubleshoot from the boot options menu.4. Select Reset your PC, and then follow the on-screen instructions.To use the Start screen:1. From

Using the HP Recovery partition to recover a minimized image(select models only)The HP Recovery partition (select models only) allows you to perform a