HP 23-g030ez Guía de usuario Pagina 31
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10 Support information
How to get help
HP support can help you get the most from your computer. You will find what you need with tools
located on your computer and with information available on the Web, by phone, or through your local
retailer.
Before contacting HP support, it’s important to have the following information handy:
●
Model number
●
Product number
●
Serial number
●
Software build number
●
Operating system
●
Purchase date
Please take a moment to write down your product information for future reference.
The first four items on the list (model number, product number, serial number, and software build
number) can be viewed by using HP Support Information. From the Start screen, type support, and
then select HP Support Information.
Don’t forget to register at
http://www.hp.com/apac/register.
Where to get help
●
Use Windows Help and Support for help with hardware and software questions. From the Start
screen, type help, and then select Help and Support.
●
Use HP Support Assistant. From the Start screen, type support, and then select HP Support
Assistant. HP Support Assistant provides useful troubleshooting and diagnostics information and
includes the following:
◦
Online chat with an HP technician
◦
Support telephone numbers
◦
HP service center locations
●
For help online, go to
http://www.hp.com/go/contactHP.
Telephone assistance to get you up and running is covered for thirty (30) days from the time you
purchase your computer. After thirty (30) days, there may be a charge, but the helpful support is still
available.
How to get help 25
- User Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Getting information 7
- 2 Setting up your computer 9
- Safety & Comfort Guide 10
- Safety & 10
- Comfort Guide 10
- 3 Navigating the screen 11
- Using Windows shortcut keys 13
- 4 Protecting your computer 14
- 5 Troubleshooting 15
- Display (monitor) 16
- Keyboard and mouse (wireless) 18
- Speakers and sound 19
- Internet access 19
- Software troubleshooting 20
- Software troubleshooting 15 21
- 6 System Recovery 22
- Recovery media 24
- 7 Maintenance 26
- Cleaning your computer 27
- 9 Specifications 30
- 10 Support information 31
- Customer support for repairs 32
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