12” (30cm)12” (30cm)
3 Setting up additional featuresUsing Beats Audio™ (select models only)Your HP TouchSmart PC features audio connectors (headphone andAudio Out ) that
Using the HDMI port controls (select models only)The right side of your computer may contain an HDMI port and volumecontrol buttons. Unless a device i
4 Maintaining your computerCleaning proceduresKeeping your computer system free of dust, dirt, and heat will prolong its life.● Dust, pet hair, and ot
Cleaning the keyboard andmouseWhen cleaning the keyboard keys, use a low setting on a battery-powered vacuumcleaner, to avoid removing key caps and sp
5 TroubleshootingRefer to the documentation provided by the product manufacturer forinformation about peripheral-specific problems, such as issues wit
Symptom Possible solutionComputerseems to belocked up and isnot responding.Use the Task Manager to close any programs not responding, or restart the c
PowerSymptom Possible solutionComputer doesnot turn offwhen the Powerbutton ispressed.Press and hold the Power button until the computer turns off. Ch
Keyboard and mouse (general)Symptom Possible solutionKeyboardcommands andtyping are notrecognized by thecomputer.Use the mouse to turn off the compute
Keyboard and mouse (wireless)Symptom Possible solutionWireless keyboardor mouse does notwork or is notdetected.●Ensure that you are using the wireless
Speakers and soundSymptom Possible solutionNo sound isproduced.1. From the Start screen, type c, select Control Panel, and then select System andSecur
http://www.hp.com/go/contactHPhttp://welcome.hp.com/country/us/en/wwcontact_us.html
Symptom Possible solutionI cannot connect tothe Internet.1. From the Start screen, type c, and then select Control Panel.2. Under Network and Internet
Software troubleshootingTo repairsoftwareproblems, trythese methods:●Turn the computer off completely and then turn it on again. This is the easiest (
Softwareprogram andhardware driverreinstallationIf any of your factory-installed software programs or hardware drivers are damaged, you canreinstall t
6 Support informationWays to get helpEasy to reach. Easy to use. Award-winning HP Customer Support is ourpromise to help you get the most from your co
Where to get help1. Use Windows Help and Support for help with hardware and softwarequestions. From the Start screen, type h, and then select Help and
Customer support for repairsIf your computer needs to be repaired or to have parts replaced, youhave two choices:●You can easily replace many of your
Printed inThe power to make a changeThank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest touse
Copyright and License© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.The information contained herein is subject tochange without notice. The
1 Getting informationType of information Where to find●Set up your computer. Quick Setup (this Guide)●Use the computer.●Connect to the Internet.Quick
Type of information Where to find●Connect to a TV. Watching and Recording TVSelect the HP Support Assistant app on the Start screen, select Mycomputer
2 Setting up your computerWARNING!To reduce the risk of electrical shock or damage to yourequipment:• Place the computer in a location away from water
a. Find out what operating system and version your computer iscurrently running.(From the Start screen, type c, select Control Panel, selectSystem and
NOTE:Use only licensed original software. Installing copied softwarecould result in an unstable installation, infect the computer with a virus, orbe i
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