Hp ProLiant DL380 Server Manual de usuario descargar pdf (Pagina 114)

Technical support 114

Technical support

Before you contact HP

Be sure to have the following information available before you call HP:

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Product identification number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website

(http://www.hp.com/go/assistance).

In the United States:

• To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be

recorded or monitored.

• If you have purchased a Care Pack (service upgrade), see the Support & Drivers website

(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website,

call 1-800-633-3600. For more information about Care Packs, see the HP website

(http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for

greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service

providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will

ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,

you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for customer

self repair. If, however, you require that HP replace them for you, there may or may not be additional

charges, depending on the type of warranty service designated for your product.

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Hp ProLiant DL380 Server Manual de usuario Pagina 114