Hp TC4100 Manual de usuario

HP Tower Server tc4100Operations and Maintenance GuideOnline Version: 2.1December 2002

8Chapter 1 Control and IndicatorsPower, Reset, and Keyboard Lock ButtonsThe control buttons shown in Figure 1-5 are described in Table 1-1.Figure 1-5.

98Chapter 6 Troubleshooting 2. Verify the SCSI BIOS is being executed properly. The internal and external SCSI device controllers display a banner du

99Chapter 6 Troubleshooting 6. Run the HP DiagTools memory test.If the problem persists: 1. Power off the HP Server, unplug the power cord from the

100Chapter 6 Troubleshootingb. Ping the IP address of a remote host (a host that is on a different subnet). If the PING command fails, verify that the

101Safety InformationSafety precautions should be followed when servicing the HP Server. Follow the procedures listed below to ensure safe handling of

102Chapter 7 Replacing Parts8. From the front of the server, press the two tabs on the sides of the flexible disk drive and slide the drive forward an

103Chapter 7 Replacing Parts5. When the latch is fully lifted, the access panel slides back towards the rear of the server. The panel can then be lift

104Chapter 7 Replacing Parts5. Replace the access panel. When installing the access panel, line up the tabs on the cover with the slots in the chassis

105Chapter 7 Replacing Parts12. Release the mount plate from the chassis by first raising it up slightly out of the lower slot, and then swinging it o

106Chapter 7 Replacing PartsRemoving the Fan Assembly1. Power down the HP Server and disconnect the power cord(s) from the back of the server.2. Disco

107Chapter 7 Replacing Parts3. Remove the fan tray by loosening the two thumbscrews holding it in place.Figure 7-5. Removing the Fan Tray4. Lift the

9Chapter 1 Control and IndicatorsFront Panel LED IndicatorsTable 1-2. Component IndicatorsPower Supply Status LEDNOTE: The installation of the HP Ser

108Chapter 7 Replacing PartsReplacing the Power SupplyReplace a failed power supply or install a redundant power supply in the HP Server. Only one pow

109Chapter 7 Replacing PartsFigure 7-7. Power Supply Location2. Remove the AC power cord from the inlet on the supply.3. Loosen the two captive screw

110Chapter 7 Replacing PartsInstalling the Power Supply1. Slowly slide the replacement or redundant power supply into the chassis until the latch lock

111Chapter 7 Replacing Parts6. Locate the system battery on the system board.Figure 7-9. Battery Location7. Use a small flat-blade screwdriver and po

112Chapter 7 Replacing Parts2. Disconnect any other cables from the back of the server.3. Remove the left access panel (pedistal model) or the top acc

113Chapter 7 Replacing Parts13. The System Board assembly is secured to the chassis by four blue thumbscrews. Two of these screws are on the System Bo

114Chapter 7 Replacing Parts2. Reverse the above steps to reassemble the server. See the instructions in previous chapters on how to properly install

115Chapter 7 Replacing Parts11. From the right side of the server (pedistal model) or the bottom side of the server (rack-mount model), locate the two

116Chapter 7 Replacing PartsRemoving the Diagnostic Board1. Power down the HP Server. Refer to “Powering Down the HP Server tc4100” on page 14.2. Disc

117Chapter 7 Replacing Parts2. Install the diagnostic board by reversing the procedure, “Removing the Diagnostic Board” on page 116.Replacing the Cont

10Chapter 1 Control and IndicatorsInternal Diagnostic Panel (Optional Accessory)The Internal Diagnostic Panel LEDs are located inside the server under

118The Figures at the beginning of this chapter provide a view of the HP Server tc4100 replaceable parts. The complete list and description of these p

119Chapter 8 Parts InformationPower Supplies and Chassis PartsFigure 8-2. Power Supplies and Chassis PartsSystem Board PartsFigure 8-3. System Board

120Chapter 8 Parts InformationReplaceable Parts ListNOTE The part numbers listed below were available at the time of publication. Part numbers may cha

121Chapter 8 Parts Information* This part is not in an exploded view.27 Processor 1.13 GHz/512KProcessor 1.26 GHz/512KProcessor 1.4 GHz/512KProcessor

122System DetailsWeight and DimensionsThe following table displays the weight and dimensions of the HP Server tc4100 in the rack model.The following t

123Chapter 9 Specifications640 X 480 16.7M 60,72,75,85,90,100,120800 X 600 16.7M 60,70,72,75,85,90,1001024 X 768 16.7M 60,70,72,75,85,90,1001280 X 102

124Chapter 9 SpecificationsEnvironmentThe specifications listed below can vary if you install a mass storage device in your HP Server tc4100 that has

125Chapter 9 SpecificationsPower RatingsTable 9-7 displays the HP Server tc4100 power ratings.Power SupplyTable 9-8 displays the HP Server tc4100 powe

126Aaccessory boardsinstalling, 49, 51administrator passwordsetting, 64Bbatterydisposal, 110location, 111replacing, 110beep codes, 76bezel release tab

127IndexLAN A LED, 9LEDskeyboard lock, 8LAN A, 9locator button, 8power on/off, 8power supply, 9system status, 9lithium battery, 110Mmass storage devic

11Chapter 1 Control and IndicatorsTable 1-3 describes how to troubleshoot and solve issues using the Internal Diagnostic PanelThe system event log can

128Indexsystem datechanging, 62system readme file, 68system status LED, 9Ttape drives, 29timechanging settings, 62Toptools configuration, 82Toptools f

12Chapter 1 Control and IndicatorsHot Swap Disk Drive IndicatorsEach of the Hot Swap hard disk drives has two LED indicators, one for operational stat

13Chapter 1 Control and IndicatorsPower Supply IndicatorEach HP Server tc4100 Power Supply has an indicator as shown in Figure 1-8, and each power sup

14Chapter 1 Control and Indicators• Keyboard - This port accepts a standard keyboard with a PS/2 connector.• LAN -This port is an embedded controller

15Chapter 1 Control and IndicatorsConnecting AC Power to Multiple-Server ConfigurationsThe HP Server tc4100 temporarily draws a large “inrush current,

16Unless otherwise noted, the following features apply to all models. Some features are factory installed; others are optional. Mini-DIN (PS/2) for Mo

17Chapter 2 External ConnectorsParallel Port a. All data bits are sent to a printer in an 8-bit parallel format.b. The signal is active low.8 Clear to

iiEnglishNoticeThe information contained in this document is subject to change without notice.Hewlett-Packard makes no warranty of any kind with regar

18Chapter 2 External ConnectorsUSBStandard VideoThe built-in video uses the standard 15-pin analog display pinout configuration. The pinouts for your

19Chapter 2 External ConnectorsStandard SCSITable 2-6. SCSI Pin SignalsPin Signal Pin Signal Pin Signal Pin Signal1 S1 (+DB 12) 18 S18 (TERMPWR) 35 S

20Chapter 2 External ConnectorsStandard LANTable 2-7. LAN Signal DescriptionPin Number Signal Description1 Data signal2 Not used3 Ground4 Power (+5 V

21Opening and Closing the HP Server tc4100IntroductionThis section describes how to safely extend the rack-mounted HP Server tc4100 out of the rack an

22Chapter 3 Installing and Configuring1. If the HP Server tc4100 is operating, log off all users and, if necessary, back up files. 2. Follow instruct

23Chapter 3 Installing and Configuring9. To remove the top cover, pull the latch up and lift the top cover away from the server. See Figure 3-1.Figure

24Chapter 3 Installing and Configuring11. Press down on the two self-locking tabs as shown in Figure 3-3 to release the bezel from the chassis. Figure

25Chapter 3 Installing and Configuring23. To replace the front bezel, line up the 4 tabs into the slots in the chassis. You can then snap the bezel in

26Chapter 3 Installing and Configuring5. To remove the bezel, first remove the left cover by pulling the plastic latch out. Then press down the two se

27Chapter 3 Installing and Configuring9. Remove top cover (only if necessary).Figure 3-4. HP Server tc4100 Covers10. To replace the left side cover,

11 Control and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Fr

28Chapter 3 Installing and Configuring3. Turn the Server over onto its top and pull up on the two tabs as shown in Figure 3-5.Figure 3-5. Removing th

29Chapter 3 Installing and ConfiguringMass Storage DevicesIntroductionThis section describes how to install the internal mass storage devices, includi

30Chapter 3 Installing and ConfiguringThe system chassis ships with a Hot Swap Mass Storage cage supporting up to eight low-profile Hot Swap hard driv

31Chapter 3 Installing and ConfiguringMass Storage Guidelines• General Guidelines• Use care when unpacking and handling the disk drives.The hard disk

32Chapter 3 Installing and Configuringo Narrow SCSI devices must be addressed 0 through 6. o Wide SCSI devices may be addressed 0 through 15, except f

33Chapter 3 Installing and Configuring• The Hot Swap Mass Storage Cage can also be split into two parts, with up to two drives on one SCSI bus and 6 d

34Chapter 3 Installing and ConfiguringFigure 3-8. SCSI Connectors for Hot-Swap and Non-Hot Swap Drives 6 5 4 301232 11 2 3 4 5 Main PowerCableTwo 64

35Chapter 3 Installing and ConfiguringInstalling Hot Swap Hard DrivesUse this section to install Hot Swap hard drives in the Hot Swap drive cage.1. En

36Chapter 3 Installing and Configuring4. Gently slide the drive module into the cage and stop when you feel resistance. Figure 3-10. Inserting the Dr

37Chapter 3 Installing and ConfiguringInstalling Non-Hot Swap Storage DevicesUse this section to install any of the non-hot swap mass storage devices

2Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Pro

38Chapter 3 Installing and Configuring10. Connect the power cable and the appropriate data cable (SCSI) from the system board or SCSI controller to th

39Chapter 3 Installing and ConfiguringFigure 3-12. SCSI Tape Drives Supported LocationConnecting External SCSI DevicesAn accessory can be ordered for

40Chapter 3 Installing and ConfiguringTools RequiredAntistatic service kit (3M™ 8501/8502/8503 or equivalent). This kit includes a static-dissipating

41Chapter 3 Installing and Configuring3. Locate the DIMM slot for installation and spread the two retaining clips outward. See Figure 3-14. Figure 3-1

42Chapter 3 Installing and Configuring7. If all DIMMs have been installed, re-assemble the server. Refer to “Opening and Closing the HP Server tc4100”

43Chapter 3 Installing and ConfiguringDIMM RemovalUse this procedure to remove DIMMs from the HP Server tc4100's system board. The HP Server tc41

44Chapter 3 Installing and ConfiguringProcessorsIntroductionThe HP Server tc4100 supports two processors that must operate at the same speed and cache

45Chapter 3 Installing and ConfiguringFigure 3-16. System BoardInstalling the ProcessorThe installation procedure is the same for the rack-mounted mo

46Chapter 3 Installing and Configuring• If the Server is in the rack, perform steps 1-14 from “Removing Covers – Rack-Mount” on page 21.6. Verify the

47Chapter 3 Installing and Configuring8. Remove the processor module from the sealed bag.Figure 3-18. Installing the Processor9. Align the additional

3Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

48Chapter 3 Installing and Configuring• Spread the grease carefully over the core using a single-edge razor blade or some other tool as long as the to

49Chapter 3 Installing and ConfiguringAccessory BoardsIntroductionThis section describes how to install accessory boards into the system board of the

50Chapter 3 Installing and Configuring9. PCI slot 210. PCI slot 111. Embedded LANIRQ SettingsThe IRQ settings are automatically assigned and do not re

51Chapter 3 Installing and Configuring• Two PCI slots (Slots 1 - 2) support full-length 32- or 64-bit boards at clock rates of 33 or 66 MHz. These slo

52Chapter 3 Installing and Configuring• If the Server is mounted on the pedestal, perform Steps 1-8 from “Removing Covers – Pedestal” on page 25. • If

53Chapter 3 Installing and Configuring12. Secure the PCI board as shown in Figure 3-22.Figure 3-22. Installing the Accessory Board13. If the install

54Chapter 3 Installing and ConfiguringConfiguring the HP Server tc4100IntroductionThis chapter supports setting up software on your HP Server tc4100.

55Chapter 3 Installing and ConfiguringAllows you to select the individual steps provided in “Guided Setup” and perform them in your order of preferenc

56Chapter 3 Installing and ConfiguringObtaining Up-to-Date System InformationYou can find up-to-date configuration information on the Navigator CD-ROM

57Chapter 3 Installing and ConfiguringGuided Configuration Guided configuration is the preferred method to configure your Server since it leads you th

49 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58Chapter 3 Installing and ConfiguringFor Manual NOS Installation Only: Before you perform a manual NOS installation, you must print instructions and

59Chapter 3 Installing and ConfiguringNOS InstallationThe NOS installation process, whether automated or manual, is the same in custom configuration m

60Chapter 3 Installing and Configuring• Support for DMI 2.0, which provides the same Desktop Management Interface inventory information for Servers as

61Chapter 3 Installing and Configuring• Diskette Library: Allows you to conveniently generate a flexible diskette for any utility or driver available

62Chapter 3 Installing and Configuring• Security – Provides two submenus to choose from.• Power-On Password – Sets the administrator and user password

63Chapter 3 Installing and ConfiguringThe dates are entered in the “System Date” field in the same way as the time is entered in the “System Time” fie

64Chapter 3 Installing and Configuring7. Enter the new password again in the “Re-Enter New Password: [ ]” field. After re-entering the new passw

65Chapter 3 Installing and ConfiguringFloppy check:[Disabled]Summary screen:[Enabled]Quick Boot mode:[Enabled]> Boot Device Priority> Hard Drive

66Chapter 3 Installing and Configuring10. Choose “Yes” and press Enter. Then the HP Server tc4100 reboots.Clearing CMOS The Setup Utility provides a m

67Chapter 3 Installing and Configuring5. Return switch 4 from On (closed) to Off (open) on the system board's configuration switch block. See Fig

5Front Panel Control and Indicators This chapter describes the controls, ports and indicators on the front and rear of the HP Server tc4100. Figure 1-

68Chapter 3 Installing and Configuring• Tested Configurations – This menu selection provides two submenus.o Configuration Advisor – This submenu optio

69Chapter 3 Installing and Configuring8. Scroll down through the list of supported NOS and selected the NOS used with this installation. The HP Naviga

70Power-On Self Test (POST) Error CodesError messages (POST Codes) are encountered if an error condition occurs during the boot process of the HP Serv

71Chapter 4 Error Messages0100 Keyboard error during POSTA key on the keyboard has been pressed during POST of the HP Server.To correct this:1. Ensure

72Chapter 4 Error Messages0200 Serial Port Controller resource conflictPOST has detected an address space or IRQ resource conflict between one of the

73Chapter 4 Error Messages0400 CD-ROM boot error POST has detected the CD-ROM drive has reported an error during its self-test.To correct this:1. If a

74Chapter 4 Error Messages0540 Hard Disk Controller resource conflictPOST has detected an address space or IRQ resource conflict between the integrate

75Chapter 4 Error Messages0800 Cache memory size errorPOST has detected the cache memory size is smaller than previously detected. To correct this:1.

76Chapter 4 Error MessagesBeep CodesIf the Bios detects a terminal error condition, it halts POST after issuing a terminal error beep code and it atte

77Chapter 4 Error Messages*If the BIOS detects RAM error, it displays an additional word-bitmap (xxxx) indicating the address line or bits that failed

6Chapter 1 Control and IndicatorsFigure 1-2. HP Server tc4100 Pedestal BezelFigure 1-3. HP Server tc4100 Rack (front view)Hot SwapHard Drives(8 bays

78When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The

79Chapter 5 Diagnostics6. Verify that the processor and its heat sink are fully seated in its socket on the system board.7. Verify that the memory is

80Chapter 5 DiagnosticsTable 5-1 describes typical POST text errors and the corrective action you may take to remedy the problem.HP Server DiagtoolsTh

81Chapter 5 DiagnosticsThe user prepares Diagtools software for use by transferring it to a diskette. Then the Diagtools diskette is used to boot the

82Chapter 5 Diagnostics• Booting the server from the diagnostics diskette• No access to operating system error logs, since the OS is not operating at

83Preventive MaintenanceRefer to this table for preventive maintenance procedures for this HP Server tc4100. Be sure to turn off power to the HP Serve

84Chapter 6 Troubleshooting• HP DiagTools Utility - An easy-to-use hardware diagnostic for HP Server verification and rapid troubleshooting. Use this

85Chapter 6 TroubleshootingTroubleshooting• For problems with the HP NetRAID controller, refer to the appropriate HP NetRAID manuals.• For general inf

86Chapter 6 Troubleshooting• HP Instant Toptools provides a set of web-based management tools that are used at the server to maintain and control the

87Chapter 6 TroubleshootingBIOS ResetIf the HP Server needs the BIOS settings set to the factory defaults (the HP recommended values) due to possible

7Chapter 1 Control and IndicatorsFigure 1-4. HP Server tc4100 Rack BezelNOTE If the HP Server Remote Management Card accessory is installed, certain

88Chapter 6 Troubleshooting 2. Move switch 4 in the configuration switch on the system board (labeled "Clear CMOS") to the ON position.Figu

89Chapter 6 Troubleshooting 2. Power on the HP Server. When the memory count appears on the screen, power off the HP Server. 3. Move the password di

90Chapter 6 Troubleshooting 3. If the failure persists, verify there is not a hardware problem by running HP DiagTools.If the problem persists, conta

91Chapter 6 TroubleshootingVideo or Monitor ProblemsThese are basic guidelines for troubleshooting video issues. They are arranged in such an order as

92Chapter 6 Troubleshooting 13. Plug the HP Server into a known good power source and power on the HP Server. 14. If video returns, reinstall the re

93Chapter 6 Troubleshooting 2. Ensure the printer power switch is ON and the AC outlet is working. 3. If the printer is plugged into a multiple-outl

94Chapter 6 Troubleshooting 2. If a KVM switch box is used with this HP Server, remove the mouse and plug the mouse directly into the mouse port on t

95Chapter 6 Troubleshooting 2. To open the drawer, insert a pointed object, such as a paper clip, into the emergency eject hole and push in about 1.7

96Chapter 6 Troubleshooting• Scroll to the Boot menu.• If necessary, move the CD-ROM up in the boot order list. This ensures the CD-ROM will boot befo

97Chapter 6 Troubleshootingb. Reseat the SCSI controller board in its slot.c. Replace the covers, plug the power cords back into a power source, and p