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Pagina 2

Appendix B Troubleshooting ...

Pagina 3 - Safety warning notice

LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp

Pagina 4

14 Specifications●Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel international

Pagina 5 - Table of contents

A Traveling with or shipping your computerIf you have to travel with or ship your computer, here are some tips to keep in mind to keep yourequipment s

Pagina 6

B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through Help and Support.To access Help

Pagina 7

change these and other power settings, right-click the Battery icon on the Windows desktop inthe notification area, at the far right of the taskbar, a

Pagina 8

The wireless network connection is not workingIf a wireless network connection is not working as expected, follow these suggestions:●To enable or disa

Pagina 9

The process of burning a disc does not begin, or it stops before completion●Be sure that all other programs are closed.●Turn off Sleep mode.●Be sure t

Pagina 10

C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec

Pagina 11 - 1Welcome

IndexSymbols/Numerics2-finger pinch zoom TouchPadgesture 35AAC adapter, testing 51AC adapter/battery light 7, 8, 9administrator password 64antivirus s

Pagina 12 - Finding information

hard drive, identifying 22, 23HDMI portconnecting 42identifying 7, 8, 9HDMI, configuring audio 43headphone (audio-out) jack 4, 5,6headphones and micro

Pagina 13 - Finding information 3

1WelcomeAfter you set up and register the computer, it is important to take the following steps:●Connect to the Internet—Set up your wired or wireless

Pagina 14

HDMI 7, 8, 9, 42USB 4, 5, 6VGA 42powerbattery 46conserving 50options 44power buttonidentifying 17, 18managing power 44power connector, identifying 7,

Pagina 15

wireless light 14, 15, 26wireless network (WLAN)connecting 29corporate WLAN connection29equipment needed 28functional range 29public WLAN connection 2

Pagina 16

Finding informationYou have already used Setup Instructions to turn on the computer and locate this guide. To locateresources that provide product det

Pagina 17

Resources For information aboutWhen you request a printed copy of your warranty, please include your product number, warranty period (found on yourser

Pagina 18

2 Getting to know your computerRightNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Audio-out (headpho

Pagina 19

Component Description(1)Audio-out (headphone)/Audio-in(microphone) jackConnects optional powered stereo speakers, headphones,earbuds, or a headset. Al

Pagina 20 - Environmental Notices

Component Description(1)Audio-out (headphone)/Audio-in(microphone) jackConnects optional powered stereo speakers, headphones,earbuds, or a headset. Al

Pagina 21 - Display 11

LeftNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Security cable slot Attaches an optional security

Pagina 22

Component Description(1)Power connector Connects an AC adapter.(2) AC adapter/Battery light●White: The computer is connected to external powerand th

Pagina 23 - TouchPad

Component Description(1)Power connector Connects an AC adapter.(2) AC adapter/Battery light●White: The computer is connected to external powerand th

Pagina 24

© Copyright 2014 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

Pagina 25

DisplayNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) WLAN antennas (2)* (select models only) Send a

Pagina 26

Component Description(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wirelesslocal area networks (WL

Pagina 27

Component Description(1) Internal microphones (2) Record sound.(2) Webcam light On: The webcam is in use.(3) Webcam Records video and captures photogr

Pagina 28

TopTouchPadComponent Description(1) TouchPad on/off button Turns the TouchPad on and off.(2) TouchPad zone Moves the pointer and selects or activa

Pagina 29

LightsNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Power light ●On: The computer is on.●Blinking: T

Pagina 30

Component Description●White: Computer sound is on.(7) TouchPad light ●Amber: The TouchPad is off.●Off: The TouchPad is on.Component Description(1)Po

Pagina 31

Component Description(6)Speaker mute light●Amber: Computer sound is off.●White: Computer sound is on.(7) TouchPad light ●Amber: The TouchPad is off.

Pagina 32

Buttons, speakers, and fingerprint reader (select models only)NOTE: Refer to the illustration that most closely matches your computer.Component Descri

Pagina 33 - Bottom 23

Component Description(4)Speaker mute button Mutes and restores speaker sound.(5) Fingerprint reader (select models only) Allows a fingerprint logon

Pagina 34

Component Description(3)Wireless button Turns the wireless feature on or off but does not establish awireless connection.(4)Speaker mute button Mutes

Pagina 35 - Front 25

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Pagina 36 - 3 Connecting to a network

KeysNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) esc key Displays system information when presse

Pagina 37 - Using a WLAN

Component Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used system

Pagina 38 - Configuring a wireless router

BottomNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Vents (2) Enable airflow to cool internal com

Pagina 39 - Connecting to a WLAN

Component DescriptionCAUTION: To prevent an unresponsive system,replace the wireless module only with a wirelessmodule authorized for use in the compu

Pagina 40

Component DescriptionCAUTION: To prevent an unresponsive system,replace the wireless module only with a wirelessmodule authorized for use in the compu

Pagina 41

FrontComponent Description(1)Hard drive light●Blinking white: The hard drive is being accessed.●Amber: HP 3D DriveGuard has temporarilyparked the hard

Pagina 42 - Connecting to a wired network

3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil

Pagina 43 - Using pointing devices

Select Start > All Programs > Productivity and Tools > HP Connection Manager, and then clickthe power button next to the desired device.Using

Pagina 44

●A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access pointsthat can accommodate a large number of computers and acc

Pagina 45 - 2-finger pinch zoom

Protecting your WLANWhen you set up a WLAN or access an existing WLAN, always enable security features to protectyour network from unauthorized access

Pagina 46 - Using the keyboard

iv Safety warning notice

Pagina 47 - Using keypads

network service provider (called a mobile network operator), which in most cases is a cellular phonenetwork operator. Coverage for HP Mobile Broadband

Pagina 48

8. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.NOTE: See the image below to determine which way

Pagina 49

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network(PAN) of Bluetooth devices. For information about c

Pagina 50 - 5 Multimedia

4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi

Pagina 51 - Webcam (select models only)

Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.TappingTo make an on-screen selection, u

Pagina 52

ScrollingScrolling is useful for moving up, down, or sideways on a page or image.●Place two fingers slightly apart on the TouchPad zone and then drag

Pagina 53 - Configuring audio for HDMI

Rotating (select models only)Rotating allows you to turn items such as photos.●Anchor the forefinger of your left hand in the TouchPad zone. Using you

Pagina 54 - 6 Power management

Identifying the hot keysA hot key is a combination of the fn key (1) and either the esc key (2), or one of the function keys (3).To use a hot key:▲Bri

Pagina 55 - Initiating and exiting Sleep

Using the embedded numeric keypad (select models only)Component Description(1) fn key Turns the embedded numeric keypad on and off when pressedin comb

Pagina 56 - Using battery power

Using the integrated numeric keypad (select models only)Component Description(1) num lk key Alternates between the navigational and numeric functions

Pagina 57 - Managing low battery levels

Table of contents1 Welcome ...

Pagina 58

5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)●Integrated webcam●Preinstalled multimedia software

Pagina 59

WARNING! To reduce the risk of personal injury, lower the volume setting before putting onheadphones, earbuds, or a headset. For additional safety inf

Pagina 60 - Conserving battery power

IMPORTANT: Be sure that the external device is connected to the correct port on the computer,using the correct cable. Check the device manufacturer&ap

Pagina 61 - Using external AC power

To connect a video or audio device to the HDMI port:1. Connect one end of the HDMI cable to the HDMI port on the computer.2. Connect the other end of

Pagina 62

6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to mean both types of

Pagina 63

NOTE: You cannot initiate any type of networking connection or perform any computer functionswhile the computer is in the Sleep state.Initiating and e

Pagina 64 - 7 External cards and devices

Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, followthese steps:1. S

Pagina 65 - Using a USB device

1. Connect the AC adapter to the computer.NOTE: The computer must be connected to external power for Battery Check to work properly.2. Select Start &g

Pagina 66 - Removing a USB device

●AC adapter●Optional USB docking or expansion device●Optional power adapter purchased as an accessory from HPResolving a low battery level when no pow

Pagina 67 - Using hard drives

3. Tilt the battery upward (3) and remove it from the computer (4).Inserting a battery (without lock latch)To insert the battery:1. Turn the computer

Pagina 68 - Replacing the service doors

4 Navigating using the keyboard, touch gestures and pointing devices ... 33Using pointing de

Pagina 69 - Removing the hard drive

3. Tilt the battery upward (3) and remove it from the computer (4).Conserving battery power●Select low power-use settings through Power Options in Win

Pagina 70 - Installing a hard drive

Replacing a user-replaceable batteryBattery Check notifies you to replace the battery when an internal cell is not charging properly orwhen the batter

Pagina 71 - Using Disk Defragmenter

3. Connect the AC adapter to the computer, and then plug it into an AC outlet.4. Turn on the computer.●If the power lights turn on, the AC adapter is

Pagina 72 - Using Disk Cleanup

Using switchable graphics (select models only)Switchable graphics allow you to switch between Performance mode and Power Saving mode.To manage your sw

Pagina 73 - 9 Security

7 External cards and devicesUsing memory card readersOptional memory cards provide secure data storage and convenient data sharing. These cards areoft

Pagina 74 - Setting passwords in Windows

3. Press in on the card (1), and then remove it from the slot (2).NOTE: If the card does not eject, pull the card out of the slot.Using a USB deviceUn

Pagina 75

NOTE: The first time you connect a USB device, a message in the notification area lets you knowthat the device is recognized by the computer.Removing

Pagina 76

8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d

Pagina 77 - Setting a DriveLock password

1. Remove the battery (see Inserting or removing the battery on page 48).2. With the battery bay away from you, loosen the service door screw (1). The

Pagina 78 - Removing DriveLock protection

4. Tighten the service door screw (4) to secure both service doors.NOTE: Your computer may look slightly different from the illustration in this secti

Pagina 79

Finding additional battery information ... 46Using Battery Check ...

Pagina 80 - Using firewall software

5. Remove the service doors (see Removing the service doors on page 57).6. Loosen the 4 hard drive screws (1).7. Slide the hard drive (2) away from th

Pagina 81

3. Tighten the 4 hard drive screws (3).4. Replace the service doors (see Replacing the service doors on page 58).5. Insert the battery (see Inserting

Pagina 82

To run Disk Defragmenter:1. Connect the computer to AC power.2. Select Start > All Programs > Accessories > System Tools > Disk Defragment

Pagina 83 - 10 Maintenance

9 SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS)

Pagina 84

Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalledon the computer.●BIOS administrator and DriveLock pas

Pagina 85 - Cleaning your computer

Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled

Pagina 86 - Updating programs and drivers

4. When prompted, type your current password.5. When prompted, type your new password again to confirm.6. To save your changes and exit Computer Setup

Pagina 87

●After DriveLock protection is applied to a hard drive, the hard drive can be accessed only byentering either the user password or the master password

Pagina 88 - 11 Backup and recovery

Entering a DriveLock passwordBe sure that the hard drive is inserted into the computer (not into an optional USB docking device orexternal MultiBay).A

Pagina 89 - Backing up your information

8. Type your master password, and then press enter.9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen

Pagina 90 - Performing a system recovery

Installing a hard drive ... 60Improving hard drive performance ..

Pagina 91 - Worldwide Telephone Numbers

6. Use a pointing device or the arrow keys to select Disable protection.7. To save your changes and exit Computer Setup, click the Save icon in the lo

Pagina 92

1. Run Windows Update as soon as possible after you set up your computer.2. Run Windows Update monthly thereafter.3. Obtain updates to Windows and oth

Pagina 93 - Using Computer Setup

●Near the bottom of the TouchPad●On the right side of the keyboard●On the upper-right side of the display●On the left side of the displayDepending on

Pagina 94 - Updating the BIOS

10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding

Pagina 95 - Downloading a BIOS update

b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo

Pagina 96 - Using MultiBoot

c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int

Pagina 97

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you arenot sure that a cleaning product is safe for your compute

Pagina 98

technology available. For example, older graphics components might not work well with the mostrecent gaming software. Without the latest driver, you w

Pagina 99 - 13 Support

11 Backup and recoveryYour computer includes HP and Windows tools to help you safeguard your information and retrieve itif you ever need to. These too

Pagina 100 - (3) Warranty period

well as select drivers and applications if the hard drive becomes corrupted. HP Recovery DiscCreator can create two kinds of recovery DVDs:●Windows 7

Pagina 101

11 Backup and recovery ...

Pagina 102

To create a backup using Windows Backup and Restore:NOTE: The backup process may take over an hour, depending on file size and the speed of thecompute

Pagina 103 - B Troubleshooting

1. If possible, back up all personal files.2. If possible, check for the presence of the Windows partition.To check for the Windows partition, select

Pagina 104

To initiate recovery using a Windows 7 operating system DVD:NOTE: This process takes several minutes.1. If possible, back up all personal files.2. Res

Pagina 105 - A disc does not play

12 Computer Setup (BIOS), MultiBoot, andHP PC Hardware Diagnostics (UEFI)Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), cont

Pagina 106

Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup menus:Click the Sav

Pagina 107 - C Electrostatic discharge

1. Start Computer Setup.2. Use a pointing device or the arrow keys to select Main > System Information.3. To exit Computer Setup without saving you

Pagina 108

Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility,which is ena

Pagina 109

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.Dynamically choosing a boot device using the f9 promptTo dynamicall

Pagina 110

of the operating system to isolate hardware failures from issues that may be caused by the operatingsystem or other software components.To start HP PC

Pagina 111

13 SupportContacting supportIf the information provided in this user guide or Help and Support does not address your questions,you can contact support

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