User Guide
Appendix B Troubleshooting ...
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
14 Specifications●Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel international
A Traveling with or shipping your computerIf you have to travel with or ship your computer, here are some tips to keep in mind to keep yourequipment s
B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through Help and Support.To access Help
change these and other power settings, right-click the Battery icon on the Windows desktop inthe notification area, at the far right of the taskbar, a
The wireless network connection is not workingIf a wireless network connection is not working as expected, follow these suggestions:●To enable or disa
The process of burning a disc does not begin, or it stops before completion●Be sure that all other programs are closed.●Turn off Sleep mode.●Be sure t
C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec
IndexSymbols/Numerics2-finger pinch zoom TouchPadgesture 35AAC adapter, testing 51AC adapter/battery light 7, 8, 9administrator password 64antivirus s
hard drive, identifying 22, 23HDMI portconnecting 42identifying 7, 8, 9HDMI, configuring audio 43headphone (audio-out) jack 4, 5,6headphones and micro
1WelcomeAfter you set up and register the computer, it is important to take the following steps:●Connect to the Internet—Set up your wired or wireless
HDMI 7, 8, 9, 42USB 4, 5, 6VGA 42powerbattery 46conserving 50options 44power buttonidentifying 17, 18managing power 44power connector, identifying 7,
wireless light 14, 15, 26wireless network (WLAN)connecting 29corporate WLAN connection29equipment needed 28functional range 29public WLAN connection 2
Finding informationYou have already used Setup Instructions to turn on the computer and locate this guide. To locateresources that provide product det
Resources For information aboutWhen you request a printed copy of your warranty, please include your product number, warranty period (found on yourser
2 Getting to know your computerRightNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Audio-out (headpho
Component Description(1)Audio-out (headphone)/Audio-in(microphone) jackConnects optional powered stereo speakers, headphones,earbuds, or a headset. Al
Component Description(1)Audio-out (headphone)/Audio-in(microphone) jackConnects optional powered stereo speakers, headphones,earbuds, or a headset. Al
LeftNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Security cable slot Attaches an optional security
Component Description(1)Power connector Connects an AC adapter.(2) AC adapter/Battery light●White: The computer is connected to external powerand th
Component Description(1)Power connector Connects an AC adapter.(2) AC adapter/Battery light●White: The computer is connected to external powerand th
© Copyright 2014 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
DisplayNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) WLAN antennas (2)* (select models only) Send a
Component Description(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wirelesslocal area networks (WL
Component Description(1) Internal microphones (2) Record sound.(2) Webcam light On: The webcam is in use.(3) Webcam Records video and captures photogr
TopTouchPadComponent Description(1) TouchPad on/off button Turns the TouchPad on and off.(2) TouchPad zone Moves the pointer and selects or activa
LightsNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Power light ●On: The computer is on.●Blinking: T
Component Description●White: Computer sound is on.(7) TouchPad light ●Amber: The TouchPad is off.●Off: The TouchPad is on.Component Description(1)Po
Component Description(6)Speaker mute light●Amber: Computer sound is off.●White: Computer sound is on.(7) TouchPad light ●Amber: The TouchPad is off.
Buttons, speakers, and fingerprint reader (select models only)NOTE: Refer to the illustration that most closely matches your computer.Component Descri
Component Description(4)Speaker mute button Mutes and restores speaker sound.(5) Fingerprint reader (select models only) Allows a fingerprint logon
Component Description(3)Wireless button Turns the wireless feature on or off but does not establish awireless connection.(4)Speaker mute button Mutes
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
KeysNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) esc key Displays system information when presse
Component Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used system
BottomNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Vents (2) Enable airflow to cool internal com
Component DescriptionCAUTION: To prevent an unresponsive system,replace the wireless module only with a wirelessmodule authorized for use in the compu
Component DescriptionCAUTION: To prevent an unresponsive system,replace the wireless module only with a wirelessmodule authorized for use in the compu
FrontComponent Description(1)Hard drive light●Blinking white: The hard drive is being accessed.●Amber: HP 3D DriveGuard has temporarilyparked the hard
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil
Select Start > All Programs > Productivity and Tools > HP Connection Manager, and then clickthe power button next to the desired device.Using
●A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access pointsthat can accommodate a large number of computers and acc
Protecting your WLANWhen you set up a WLAN or access an existing WLAN, always enable security features to protectyour network from unauthorized access
iv Safety warning notice
network service provider (called a mobile network operator), which in most cases is a cellular phonenetwork operator. Coverage for HP Mobile Broadband
8. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.NOTE: See the image below to determine which way
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network(PAN) of Bluetooth devices. For information about c
4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi
Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.TappingTo make an on-screen selection, u
ScrollingScrolling is useful for moving up, down, or sideways on a page or image.●Place two fingers slightly apart on the TouchPad zone and then drag
Rotating (select models only)Rotating allows you to turn items such as photos.●Anchor the forefinger of your left hand in the TouchPad zone. Using you
Identifying the hot keysA hot key is a combination of the fn key (1) and either the esc key (2), or one of the function keys (3).To use a hot key:▲Bri
Using the embedded numeric keypad (select models only)Component Description(1) fn key Turns the embedded numeric keypad on and off when pressedin comb
Using the integrated numeric keypad (select models only)Component Description(1) num lk key Alternates between the navigational and numeric functions
Table of contents1 Welcome ...
5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)●Integrated webcam●Preinstalled multimedia software
WARNING! To reduce the risk of personal injury, lower the volume setting before putting onheadphones, earbuds, or a headset. For additional safety inf
IMPORTANT: Be sure that the external device is connected to the correct port on the computer,using the correct cable. Check the device manufacturer&ap
To connect a video or audio device to the HDMI port:1. Connect one end of the HDMI cable to the HDMI port on the computer.2. Connect the other end of
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to mean both types of
NOTE: You cannot initiate any type of networking connection or perform any computer functionswhile the computer is in the Sleep state.Initiating and e
Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, followthese steps:1. S
1. Connect the AC adapter to the computer.NOTE: The computer must be connected to external power for Battery Check to work properly.2. Select Start &g
●AC adapter●Optional USB docking or expansion device●Optional power adapter purchased as an accessory from HPResolving a low battery level when no pow
3. Tilt the battery upward (3) and remove it from the computer (4).Inserting a battery (without lock latch)To insert the battery:1. Turn the computer
4 Navigating using the keyboard, touch gestures and pointing devices ... 33Using pointing de
3. Tilt the battery upward (3) and remove it from the computer (4).Conserving battery power●Select low power-use settings through Power Options in Win
Replacing a user-replaceable batteryBattery Check notifies you to replace the battery when an internal cell is not charging properly orwhen the batter
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.4. Turn on the computer.●If the power lights turn on, the AC adapter is
Using switchable graphics (select models only)Switchable graphics allow you to switch between Performance mode and Power Saving mode.To manage your sw
7 External cards and devicesUsing memory card readersOptional memory cards provide secure data storage and convenient data sharing. These cards areoft
3. Press in on the card (1), and then remove it from the slot (2).NOTE: If the card does not eject, pull the card out of the slot.Using a USB deviceUn
NOTE: The first time you connect a USB device, a message in the notification area lets you knowthat the device is recognized by the computer.Removing
8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d
1. Remove the battery (see Inserting or removing the battery on page 48).2. With the battery bay away from you, loosen the service door screw (1). The
4. Tighten the service door screw (4) to secure both service doors.NOTE: Your computer may look slightly different from the illustration in this secti
Finding additional battery information ... 46Using Battery Check ...
5. Remove the service doors (see Removing the service doors on page 57).6. Loosen the 4 hard drive screws (1).7. Slide the hard drive (2) away from th
3. Tighten the 4 hard drive screws (3).4. Replace the service doors (see Replacing the service doors on page 58).5. Insert the battery (see Inserting
To run Disk Defragmenter:1. Connect the computer to AC power.2. Select Start > All Programs > Accessories > System Tools > Disk Defragment
9 SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS)
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalledon the computer.●BIOS administrator and DriveLock pas
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled
4. When prompted, type your current password.5. When prompted, type your new password again to confirm.6. To save your changes and exit Computer Setup
●After DriveLock protection is applied to a hard drive, the hard drive can be accessed only byentering either the user password or the master password
Entering a DriveLock passwordBe sure that the hard drive is inserted into the computer (not into an optional USB docking device orexternal MultiBay).A
8. Type your master password, and then press enter.9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen
Installing a hard drive ... 60Improving hard drive performance ..
6. Use a pointing device or the arrow keys to select Disable protection.7. To save your changes and exit Computer Setup, click the Save icon in the lo
1. Run Windows Update as soon as possible after you set up your computer.2. Run Windows Update monthly thereafter.3. Obtain updates to Windows and oth
●Near the bottom of the TouchPad●On the right side of the keyboard●On the upper-right side of the display●On the left side of the displayDepending on
10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding
b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo
c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you arenot sure that a cleaning product is safe for your compute
technology available. For example, older graphics components might not work well with the mostrecent gaming software. Without the latest driver, you w
11 Backup and recoveryYour computer includes HP and Windows tools to help you safeguard your information and retrieve itif you ever need to. These too
well as select drivers and applications if the hard drive becomes corrupted. HP Recovery DiscCreator can create two kinds of recovery DVDs:●Windows 7
11 Backup and recovery ...
To create a backup using Windows Backup and Restore:NOTE: The backup process may take over an hour, depending on file size and the speed of thecompute
1. If possible, back up all personal files.2. If possible, check for the presence of the Windows partition.To check for the Windows partition, select
To initiate recovery using a Windows 7 operating system DVD:NOTE: This process takes several minutes.1. If possible, back up all personal files.2. Res
12 Computer Setup (BIOS), MultiBoot, andHP PC Hardware Diagnostics (UEFI)Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), cont
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup menus:Click the Sav
1. Start Computer Setup.2. Use a pointing device or the arrow keys to select Main > System Information.3. To exit Computer Setup without saving you
Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility,which is ena
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.Dynamically choosing a boot device using the f9 promptTo dynamicall
of the operating system to isolate hardware failures from issues that may be caused by the operatingsystem or other software components.To start HP PC
13 SupportContacting supportIf the information provided in this user guide or Help and Support does not address your questions,you can contact support
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