User Guide
14 Specifications ...
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
14 SpecificationsInput powerThe power information in this section may be helpful if you plan to travel internationally with thecomputer.The computer o
Operating environmentFactor Metric U.S.TemperatureOperating (writing to optical disc) 5°C to 35°C 41°F to 95°FNonoperating -20°C to 60°C -4°F to 140°F
A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your
◦Check the computer-related customs regulations for each country or region on youritinerary.◦Check the power cord and adapter requirements for each lo
B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through HP SupportAssistant. To access H
The computer screen is blankIf the screen is blank but you have not turned off the computer, one or more of these settings may bethe cause:●The comput
An external device is not workingFollow these suggestions if an external device does not function as expected:●Turn on the device according to the man
◦The playback window in the multimedia program may close. To return to playing the disc,click the Play button in your multimedia program to restart th
C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec
1WelcomeAfter you set up and register the computer, it is important to take the following steps:TIP: To quickly return to the computer Start screen fr
100 Appendix C Electrostatic discharge ENWW
IndexSymbols/Numerics2-finger pinch zoom TouchPadgesture 28AAC adapter, testing 49AC adapter/battery light 16administrator password 62airport security
GGPS 22graphicsAMD Dual Graphics 49Hybrid Graphics 49Hhard driveexternal 54HP 3D DriveGuard 60installing 58removing 58hard drive light 16, 60hard driv
BIOS administrator 63DriveLock 64user 62pointing devices, settingpreferences 26pointing stick 9portsDisplayPort 5, 38external monitor 7, 37Miracast 39
wireless light 10, 16, 17wireless network (WLAN)connecting 20corporate WLAN connection20equipment needed 19functional range 20public WLAN connection 2
Finding informationYou have already used Setup Instructions to turn on the computer and locate this guide. To locateresources that provide product det
Resources For information aboutLimited Warranty*To access this guide, from the Start screen, select theHP Support Assistant app, select My computer, a
4 Chapter 1 Welcome ENWW
2 Getting to know your computerRightComponent Description(1)Audio-out (headphone)/Audio-in(microphone) jackConnects optional powered stereo speakers,
Component Description(5)RJ-45 (network) jack/lights Connects a network cable.●Green (left): The network is connected.●Amber (right): Activity is occur
LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as ade
DisplayComponent Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLAN).(2) WWAN a
TopTouchPadComponent Description(1) Pointing stick Moves the pointer and selects or activates items on thescreen.(2) Left pointing stick button Fu
© Copyright 2014 Hewlett-PackardDevelopment Company, L.P.AMD is a trademark of Advanced MicroDevices, Inc. Bluetooth is a trademarkowned by its propri
LightsComponent Description(1)Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer sh
Buttons, speakers, and fingerprint reader (select models only)Component Description(1)Power button●When the computer is off, press the button to turn
Component Description(4)Volume mute button Mutes and restores speaker sound.(5) Fingerprint reader (select models only) Allows a fingerprint logon t
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used sy
BottomComponent Description(1) Service door Provides access to the hard drive bay, the wirelessLAN (WLAN) module slot, the WWAN module slot(select m
Component Description(2)Service door release latch Releases the service door.NOTE: A security screw is available to prevent theservice door from bein
FrontComponent Description(1)Wireless light On: An integrated wireless device, such as a wirelesslocal area network (WLAN) device and/or aBluetooth® d
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil
The wireless light indicates the overall power state of your wireless devices, not the status ofindividual devices. If the wireless light is white, at
Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:●A broadband modem (either DSL or cable) (1) and high-
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted overthe network. For more information, access HP Support As
●HSPA (High Speed Packet Access), which provides access to networks based on the GlobalSystem for Mobile Communications (GSM) telecommunications stand
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.NOTE: The SIM in your computer may look slightly
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network(PAN) of Bluetooth devices. For information about c
24 Chapter 3 Connecting to a network ENWW
4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi
Using pointing devicesNOTE: In addition to the pointing devices included with your computer, you can use an externalUSB mouse (purchased separately) b
Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.TappingTo make an on-screen selection, u
ScrollingScrolling is useful for moving up, down, or sideways on a page or image.●Place two fingers slightly apart on the TouchPad zone and then drag
2-finger click2-finger click allows you to make menu selections for an object on the screen.NOTE: Using 2-finger click is the same action as using rig
iv Safety warning notice ENWW
Edge swipes (select models only)Edge swipes allow you to access toolbars on your computer for tasks such as changing settings andfinding or using apps
Top-edge swipeThe top-edge swipe displays app command options that allow you to customize apps.IMPORTANT: When an app is open, the top-edge gesture va
Using the keyboardThe keyboard and mouse allow you to type select items, scroll and to perform the same functions asusing touch gestures. The keyboard
Hot key combination Descriptionfn+f9 Decreases the screen brightness level.fn+f10 Increases the screen brightness level.fn+f11 Turns the keyboard back
Component Description(5) Embedded numeric keypad When the keypad is turned on, it can be used like an externalnumeric keypad.Each key on the keypad pe
5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)●Integrated webcam●Preinstalled multimedia software
Adjusting the volumeDepending on your computer model, you can adjust the volume using the following:●Volume buttons●Volume hot keys (specific keys pre
To confirm or change the audio settings on your computer:1. From the Start screen, type control panel, and then select Control Panel.2. Select Hardwar
2. Press fn+f4 to alternate the screen image between 4 display states:●PC Screen only: View the screen image on the computer only.●Duplicate: View the
2. Connect the other end of the cable to the digital display device.3. Press fn+f4 to alternate the computer screen image between 4 display states:●PC
Table of contents1 Welcome ...
40 Chapter 5 Multimedia ENWW
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to mean both types of
●Disconnect the computer from external power.●On models with a user-replaceable battery, remove the battery.Setting power optionsUsing power-saving st
Using the power meter and power settingsThe power meter is located on the Windows desktop. The power meter allows you to quickly accesspower settings
●Battery Check tool to test battery performance●Information on calibration, power management, and proper care and storage to maximize batterylife●Info
Identifying low battery levelsWhen a battery that is the sole power source for the computer reaches a low or critical battery level,the following beha
2. Insert the battery into the battery bay, aligning the tabs on the battery (1) with the notches on thecomputer, and then press the battery down unti
3. Using the cloth tab, tilt the battery up (2) and then lift it (2) out of the enclosure.Conserving battery power●From the Start screen, type power,
Calibrate a battery before using it if it has been stored for one month or more.Disposing of a user-replaceable batteryWARNING! To reduce the risk of
Testing an AC adapterTest the AC adapter if the computer exhibits any of the following symptoms when it is connected toAC power:●The computer does not
Connecting to a local area network (LAN) ... 234 Navigating using the keyboard,
Using AMD Dual Graphics (select models only)The AMD Dual Graphics feature allows the AMD accelerated processing unit (APU) and the discreteAMD graphic
7 External cards and devicesUsing memory card readers (select models only)Optional memory cards provide secure data storage and convenient data sharin
1. Save your information and close all programs associated with the memory card.2. Click the remove hardware icon on the Windows desktop in the notifi
Removing a smart card▲Grasp the edge of the smart card, and then pull it out of the smart card reader.Using a USB deviceUniversal Serial Bus (USB) is
Removing a USB deviceCAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to removethe USB device.CAUTION: To reduce the
8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d
Using hard drivesCAUTION: To prevent information loss or an unresponsive system:Save your work and shut down the computer before adding or replacing a
Replacing the service doorReplace the service door after accessing the memory module slot, hard drive, regulatory label, andother components.1. Tilt d
Removing the hard driveTo remove a hard drive:1. Save your work and shut down the computer.2. Disconnect AC power and external devices connected to th
2. Tighten the hard drive screws (4).3. Replace the battery (see Inserting a battery on page 45) and the service door (see Replacing theservice door o
6 Power management ...
To run Disk Defragmenter:1. Connect the computer to AC power.2. From the Start screen, type disk.3. Click Optimize.NOTE: Windows includes the User Acc
9 SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS)
Using passwordsA password is a group of characters that you choose to secure your computer information. Severaltypes of passwords can be set, dependin
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled
3. Use a pointing device or the arrow keys to select Security > Change Password, and then pressenter.4. When prompted, type your current password.5
drive, a password must be entered to access the drive. The drive must be inserted into the computeror an advanced port replicator in order for it to b
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.Your changes go into effect when the computer restarts.Entering a D
4. Enter the BIOS Administrator password, and then press enter.5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then p
Removing Automatic DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on or restart the computer, and th
Your computer or networking equipment may already have a firewall installed. If not, firewall softwaresolutions are available.NOTE: Under some circums
8 Drives ...
Using the fingerprint reader (select models only)Integrated fingerprint readers are available on select computer models. In order to use the fingerpri
10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding
b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo
c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you arenot sure that a cleaning product is safe for your compute
Updating programs and driversHP recommends that you update your programs and drivers on a regular basis with the latestversions. Go to http://www.hp.c
76 Chapter 10 Maintenance ENWW
11 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up your entir
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repairmedia you previously created (select models only), you mu
To recover the original hard drive image using f11:1. If possible, back up all personal files.2. If possible, check for the presence of the Recovery I
Cleaning your computer ... 73Cleanin
Using Windows Refresh or Windows ResetWhen your computer is not working properly and you need to regain system stability, the WindowsRefresh option al
12 Computer Setup (BIOS), MultiBoot, andHP PC Hardware Diagnostics (UEFI)Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), cont
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and thenpress enter, or use a pointing device to click the item.●To scro
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files
a. Identify the most recent BIOS update and compare it to the BIOS version currently installedon your computer. Make a note of the date, name, or othe
●To set a new boot order that the computer uses each time it is turned on, by changing the bootorder in Computer Setup.●To dynamically choose the boot
Setting a MultiBoot Express promptTo start Computer Setup and set the computer to display the MultiBoot startup location menu eachtime the computer is
a. Connected USB driveNOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, seeDownloading HP PC Hardware Diagnostics (UEFI) to
88 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW
13 SupportContacting supportIf the information provided in this user guide or HP Support Assistant does not address yourquestions, you can contact sup
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