HP OMNIBOOK 2100 Manual de usuario descargar pdf (Pagina 59)

3-2 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality

repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration

below.

Figure 3-1. Basic Troubleshooting Steps

Troubleshooting the Problem

Record pertinent information about the unit:

Model and serial number.

Operating system and version.

BIOS version.

Accessories and peripherals used.

Analyze the problem:

• Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine

how the problem differs from proper behavior. Also, take note of the functions that do work

properly.

Check the customer's description

of the problem and any supporting

information.

Try to duplicate the customer's

problem.

Verify the repair by testing the

functionality of the complete unit .

Troubleshoot the problem using

- Diagnostic tools.

- Troubleshooting suggestions.

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HP OMNIBOOK 2100 Manual de usuario Pagina 59