HP Stream Notebook - 13-c010nz (with DataPass) (ENERGY STAR) Manual de usuario

HP Stream Notebook PC 13Maintenance and Service GuideIMPORTANT! This document is intended for HP authorized service providers only.

Category Description Non-touchTouch●Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo AdapterSupport for the following dual antenna (in display asse

Category Description Non-touchTouch Windows 10 Home Step-up NB Entry ML CompactWindows 10 Home with OneDrive Entry NB ML CompactWindows 10 Home with

2 External component identicationFrontItem Component Description(1) Internal microphones (2) Record sound.(2) WLAN antennas (2)* Send and receive wir

Item Component Description●When the computer is on, press the button briey to initiate Sleep.●When the computer is in the Sleep state, press the butt

Item Component DescriptionTo access this document in Windows 10:Select Start, select All apps, select HP Help and Support, and then select HP Document

Item Component DescriptionTo insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push

LabelsThe labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the compu

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

Item Component Spare part number(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare p

Item Component Spare part number Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC hard drive, and the Windows 8.1 S

© Copyright 2014, 2015 HP Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by HP under license. Intel and Core are U

Display assembly components – non-touch screenItem Description Spare part number(1) Display bezel (includes Mylar screw covers) For use in magenta

Item Description Spare part number(4) Raw display panel (includes Mylar screw covers) 792779-001(5) Display Hinge Kit (includes left and right display

Display assembly components – touch screenItem Description Spare part number(1) Display panel assembly, includes bezel and Mylar screw covers For u

Item Description Spare part number For use in touch screen models with WWAN 798216-001(5) Display Hinge Kit (includes left and right display hinges)

Component Spare part numberRubber Feet Kit (includes bottom cover screw covers and computer feet) For use in horizon blue and orchid magenta models 7

Spare part numberDescription784638-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter787521-005 3-cell, 37-WHr, 3.2

Spare part numberDescription792785-001 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC hard drive, and

Spare part numberDescription792791-AB1 Keyboard/top cover (does not include touchpad) for use in horizon blue models in Taiwan (includes keyboard cabl

Spare part numberDescription792792-B31 Keyboard/top cover for use in magenta models internationally (includes keyboard cable)792792-BA1 Keyboard/top c

Spare part numberDescription830646-131 Keyboard/top cover with touchpad for use in cobalt blue models in Portugal (includes keyboard cable)830646-141

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Spare part numberDescription830647-211 Keyboard/top cover with touchpad for use in purple models in Hungary (includes keyboard cable)830647-251 Keyboa

Spare part numberDescription836872-271 Keyboard/top cover with touchpad for use in horizon blue models in Romania (includes keyboard cable)836872-281

Spare part numberDescription836873-AB1 Keyboard/top cover with touchpad for use in orchid magenta models in Taiwan (includes keyboard cable)836873-AD1

4 Removal and replacement procedures preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement p

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

5 Removal and replacement procedures for Authorized Service Provider partsNOTE: Components described in this chapter should only be accessed by an aut

For use in country or region Spare part number For use in country or region Spare part numberIncludes touchpad; for use in orchid magenta models:For u

For use in country or region Spare part number For use in country or region Spare part numberIncludes touchpad; for use in horizon blue models:For use

iv Safety warning notice

For use in country or region Spare part number For use in country or region Spare part numberIncludes touchpad; for use in violet purple models:For us

5. Remove one screw cover (3) from the middle rear of the computer bottom.The screw covers and the computer rear feet are included in the Rubber Kit,

10. Disconnect the following cables from the system board:(3): Battery cable(4): Touchpad cable(5): Keyboard cable(6): Power button board cable11. Rem

TouchPadDescription Spare part numberTouchPad for use in models without WWAN (includes cable) 795911-001TouchPad for use in models with WWAN (includes

Power button boardDescription Spare part numberPower button board (includes cable) 792777-001Before removing the power button board, follow these step

WLAN moduleDescription Spare part numberBroadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-005Realtek RT8723BE 802.11bgn 1x1 Wi-F

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WLAN antenna is not connected to the terminal on the W

WWAN/GPS moduleDescription Spare part numberHP hs3110 HSPA+ Mobile Broadband Module 748599-005HP hs3114 HSPA+ Mobile Broadband Module 748600-005CAUTIO

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WLAN antenna is not connected to the terminal on the W

BatteryDescription Spare part numberBattery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) 787521-005Before removing the battery, follow these ste

Table of contents1 Product description ...

USB/card reader boardDescription Spare part numberUSB/card reader board for use in models without WWAN (includes cable) 792778-001USB/card reader boar

SpeakersDescription Spare part numberSpeakers (include left and right speakers and cables) 792784-001Before removing the speakers, follow these steps:

Heat sinkDescription Spare part numberHeat sink for use with Bay Trail (Celeron N2840) processors (includes thermal cloth) 792773-001Heat sink for use

Reverse this procedure to install the heat sink.Component replacement procedures 45

System boardDescription Spare part numberEquipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC hard drive, and the Window

2. Remove the ve Phillips PM2.0×2.0 broad head screws (1) that secure the system board to the bottom cover.3. Lift the right side of the system board

Display assembly – non-touch screen modelsNOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part informa

b. Remove the two Phillips PM2.0×3.0 screws (2) that secure the bezel to the display assembly.NOTE: The screw covers may be dicult to remove. If you

7. If it is necessary to replace the webcam/microphone module:a. Disconnect the webcam/microphone module cable (1) from the module.b. Detach and remov

a. Remove the four Phillips PM1.5×2.5 screws (1) that secure the display panel to the display back cover.CAUTION: Before turning the display panel ups

Heat sink ...

e. Remove the display panel (3).The display panel is available using spare part number 792779-001 for models without a-touch screen.The display back c

c. Remove the display hinges (4).The display hinges are included in the Display Hinge Kit, spare part number 792774-001 for models without a touch scr

b. Remove the display panel cable (2).The display panel cable includes the webcam/microphone module cable and is available using the following spare p

c. Release the antenna cables from the retention clips (2) and channel built into the top edge and right side of the display back cover.The antenna ca

Display assembly – touch screen modelsNOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information

b. Remove the two Phillips PM2.0×3.0 screws (2) that secure the to the display assembly.NOTE: The screw covers may be dicult to remove. If you need t

b. Detach and remove the module (2) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided

c. Remove the display hinges (4).The display hinges are included in the Display Hinge Kit, spare part number 792775-001 for touch screen models.9. If

c. Remove the cable from the clips on the side of the display panel (4), and then remove the display cable from the display (5).The display panel cabl

c. Release the antenna cables from the retention clips (2) and channel built into the top edge and right side of the display back cover.The antenna ca

Recovering using HP Recovery Manager ... 77What you need to kn

1. Disconnect the power connector cable (1) from the system board.2. Release the power connector (2) from the retention clips built into the bottom co

6 Using Setup Utility (BIOS) in Windows 8.1Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output

1. From the Start screen, type support, and then select the HP Support Assistant app.‒ or –From the Windows desktop, click the question mark icon in t

7 Using Setup Utility (BIOS) in Windows 10Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output

Click the question mark icon in the taskbar.2. Select My PC, and then select Specications.– or –▲Use Setup Utility (BIOS).To use Setup Utility (BIOS)

4. Double-click the le that has an .exe extension (for example, lename.exe).The BIOS installation begins.5. Complete the installation by following t

8 SpecicationsComputer specications Metric U.S.Tablet dimensionsWidth 33.32 cm 13.11 inDepth 22.44 cm 8.84 inHeight (front to rear) 0.69 to 2.14 cm

33.8-cm (13.3-in), HD display specications Metric U.S.Active diagonal size 33.8-cm 13.3-inResolution 1280x800Display colors 262KSurface treatment An

9 Backing up, restoring, and recovering in Windows 8.1This chapter provides information about the following processes. The information in the chapter

●Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.●HP Recovery Manager examines the

viii

▲From the Start screen, type support, and then select the HP Support Assistant app.- or -From the Windows desktop, click the question mark icon in the

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.IMPORTANT: HP Recovery Manager does not

To change the boot order:1. Insert the HP Recovery media.2. Start Computer Setup:▲Turn on or restart the computer, quickly press esc, and then press f

10 Backing up, restoring, and recovering in Windows 10This chapter provides information about the following processes. The information in the chapter

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 76.●If your comp

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IM

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.IMPORTANT: HP Recovery Manager does not

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

11 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnosti

Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceThere are two options to download HP PC Hardware Diagnostics to a USB device:Download the

1 Product descriptionCategory Description Non-touchTouchProduct Name HP Stream Notebook PC 13 √ √Processor Intel Bay Trail-MIntel Celeron N2840 (2.16

12 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or fr

Country/region Accredited agency Applicable note numberSouth Korea EK 4Sweden CEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United

13 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

IndexAAC adapter light 7AC adapter, spare part numbers 15, 16antennalocation 4removal 54, 60spare part number 13, 15, 17, 55, 61Antenna Kit, spare par

keysWindows 4LlabelsBluetooth 8regulatory 8serial number 8service 8wireless certication 8WLAN 8left-side components 6lightsAC adapter 7mute 4power 7w

TouchPad zone 4transporting guidelines 27traveling with the computer 8UUSB 2.0 port 7USB 3.0 port 6USB/card reader boardremoval 42spare part number 11