Using the Windows recovery tools .................................................................................................... 60
Using f11 recovery tools (select models only) ................................................................................. 61
Using Windows 7 operating system media ....................................................................................... 61
12 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 63
Using Computer Setup ......................................................................................................................................... 63
Starting Computer Setup .................................................................................................................. 63
Navigating and selecting in Computer Setup ................................................................................... 63
Restoring factory settings in Computer Setup ................................................................................. 64
Updating the BIOS ............................................................................................................................. 64
Determining the BIOS version ......................................................................................... 64
Downloading a BIOS update ........................................................................................... 65
Changing the boot order using the f9 prompt .................................................................................. 66
TPM BIOS settings (select products only) ........................................................................................................... 66
Using HP Sure Start (select products only) ......................................................................................................... 66
13 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67
14 Support .................................................................................................................................................... 69
Contacting support .............................................................................................................................................. 69
Labels ................................................................................................................................................................... 69
15 Specications ............................................................................................................................................ 71
Input power .......................................................................................................................................................... 71
Operating environment ....................................................................................................................................... 71
16 Accessibility .............................................................................................................................................. 72
Supported assistive technologies ....................................................................................................................... 72
Contacting support .............................................................................................................................................. 72
Appendix A Traveling with or shipping your computer ....................................................................................... 73
Appendix B Troubleshooting ........................................................................................................................... 74
Troubleshooting resources .................................................................................................................................. 74
Resolving issues .................................................................................................................................................. 74
The computer is unable to start up ................................................................................................... 74
The computer screen is blank ........................................................................................................... 74
Software is functioning abnormally ................................................................................................. 75
The computer is on but not responding ............................................................................................ 75
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