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10 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating
correctly and these suggestions did not solve your problem, try using one of the following support
services to obtain assistance.
This section contains the following topics:
●
HP support
●
Get help from the printer control panel
●
Understand printer reports
●
Solve printer problems
●
Solve printing problems
●
Solve copy problems
●
Solve scan problems
●
Solve fax problems
●
Solve HP ePrint and HP Printables problems
●
Solve network problems
●
Solve printer management problems
●
Printhead maintenance
●
Clear jams
●
Clear the print carriage
ENWW 121
- User Guide 3
- Table of contents 7
- 1 How do I? 17
- 2 Chapter 1 How do I? ENWW 18
- 2 Get started 19
- Accessibility 20
- Manage Power 21
- Optimize Printing Supplies 21
- Understand the printer parts 23
- Printing supplies area 24
- Back view 24
- Use the printer control panel 25
- Change printer settings 26
- HP Digital Solutions 28
- Set up HP Digital Solutions 30
- Set up HP Digital Fax 33
- Use the HP Digital Solutions 34
- Paper basics 36
- Order HP paper supplies 37
- Load paper 39
- Load envelopes 40
- Load cards and photo paper 41
- Insert a USB flash drive 45
- Set up and use accessories 46
- Work with trays 47
- Maintain the printer 50
- 2 Rollers 51
- 3 Separator pad 51
- Update the printer 52
- Turn the printer off 54
- Restore defaults 55
- Print documents on page 42 57
- Print on envelopes on page 43 57
- Print photos on page 45 57
- Print documents 58
- Print on envelopes 59
- 5. Click Print 60
- 44 Chapter 3 Print ENWW 60
- Print photos 61
- Print using the maximum dpi 63
- Tips for print success 65
- 52 Chapter 3 Print ENWW 68
- 4 Copy and scan 69
- Enhancements 71
- Set as New Defaults 71
- ENWW Copy 55 71
- Scan an original 72
- Scan using Webscan 73
- Send a fax 78
- Send a fax from memory 81
- Receive a fax 83
- Set up backup fax 84
- Block unwanted fax numbers 86
- Print a Junk Fax Report 87
- HP Digital Fax requirements 88
- Activate HP Digital Fax 88
- Set up speed-dial entries 90
- Delete speed-dial entries 91
- Change fax settings 93
- Set the dial type 95
- Set the redial options 95
- Set the fax speed 95
- Set the fax sound volume 96
- Fax over Internet Protocol 98
- Fax reports 99
- Print fax error reports 100
- Print and view the fax log 100
- Clear the fax log 100
- Print a Caller ID Report 101
- View the Call History 101
- 86 Chapter 5 Fax ENWW 102
- 6Web Services 103
- What are Web Services? 104
- Set up Web Services 105
- Use Web Services 107
- Print apps 108
- Remove Web Services 109
- 7 Work with ink cartridges 111
- Replace the ink cartridges 115
- Order ink cartridges 117
- Store printing supplies 118
- 8 Network setup 121
- Before you begin 122
- Change the connection type 123
- Test the wireless connection 124
- Change network settings 125
- Use HP wireless direct 128
- 9 Printer management tools 131
- Toolbox (Windows) 132
- HP Utility (OS X) 133
- Embedded web server 134
- 10 Solve a problem 137
- HP support 138
- HP support by phone 139
- (Help) from the Home screen 140
- Understand printer reports 141
- Network configuration page 142
- Solve printer problems 145
- Solve printing problems 147
- Solve copy problems 151
- Solve scan problems 153
- Text cannot be edited 154
- Scanned image quality is poor 155
- Unable to scan to email 156
- Solve fax problems 157
- 1 Telephone wall jack 159
- Solve network problems 166
- Step 3: Run the wireless test 167
- Printhead maintenance 171
- Align the printhead 172
- Calibrate the linefeed 173
- Reinstall the printhead 173
- Clear jams 175
- Avoid paper jams 177
- Clear the print carriage 178
- A Technical information 179
- Warranty information 180
- Specifications 181
- Output tray capacity 182
- Paper size and weights 182
- Print specifications 182
- Copy specifications 182
- Scan specifications 182
- Fax specifications 183
- Cartridge yield 183
- Regulatory information 185
- FCC statement 186
- Notice to users in Korea 186
- Australia wired fax statement 189
- Declaration of conformity 190
- Notice to users in Brazil 191
- Notice to users in Canada 191
- Notice to users in Taiwan 192
- Notice to users in Mexico 192
- Paper use 193
- Plastics 193
- Material safety data sheets 193
- Recycling program 194
- Power consumption 194
- Chemical substances 194
- B Additional fax setup 197
- Case E: Shared voice/fax line 204
- 3 Telephone (optional) 205
- 3 Computer with modem 207
- 3 Parallel splitter 210
- 4 Computer with modem 210
- 5 Telephone 210
- 7 Answering machine 216
- 8 Telephone (optional) 216
- Serial-type fax setup 219
- Test fax setup 220
- C Errors (Windows) 221
- Fax memory full 223
- Low on ink 225
- Printhead Problem 226
- Ink Cartridge Problem 227
- Replace the ink cartridge 228
- Paper Mismatch 230
- Paper Jam 232
- The printer is out of paper 233
- Printer Offline 234
- Printer Paused 235
- Document failed to print 236
- Printer failure 237
- Door or cover open 238
- Ink cartridges depleted 240
- Ink cartridge failure 241
- Printer supply upgrade 242
- Use SETUP cartridges 249
- Do not use SETUP cartridges 250
- Not enough ink at startup 251
- Use black ink only? 252
- Use color ink only? 253
- Incompatible ink cartridges 254
- Ink sensor failure 255
- Ink sensor warning 256
- Color cartridge out of ink 258
- Black cartridge out of ink 259
- Problem with ink system 261
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