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The computer cannot receive faxes (Fax to PC)
Cause: the HP Digital Imaging Monitor is turned off.
Solution: Check the taskbar and ensure that the HP Digital Imaging Monitor is
turned on at all times.
Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all
times.
Cause: Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause: Fax to PC is not activated or the computer is not configured to receive
faxes.
Solution: Activate Fax to PC and make sure the computer is configured to
receive faxes.
Cause: HP Digital Imaging Monitor is not operating properly.
Solution: Restart the HP Digital Imaging Monitor or restart the computer.
Solve wireless problems (HP Officejet J4680 only)
If the device is unable to communicate with the network after completing the wireless
setup and software installation, perform one or more of the following tasks.
Print wireless configuration settings
◦ Press Setup.
◦ Press the right arrow
until Print Report appears, and then press OK.
◦ Press the right arrow
until Wireless Configuration appears, and then press OK.
Chapter 8
148 Maintain and troubleshoot
- All-in-One series 1
- Contents 5
- 1 Get started 12
- Understand the device parts 13
- Front view 14
- Printing supplies area 14
- Back view 15
- Connection information 18
- 2 Use the device 20
- Change device settings 21
- Chapter 2 22
- 18 Use the device 22
- Load originals 23
- 20 Use the device 24
- Load originals 21 25
- Select print media 26
- Set minimum margins 30
- Load media 31
- 28 Use the device 32
- Print borderless 33
- Set up speed-dial entries 34
- Set up speed-dial entries 31 35
- 32 Use the device 36
- Change print settings 37
- Cancel a print job 38
- Scan an original 39
- Edit a scanned original 40
- Change scan settings 41
- Cancel a scan job 41
- Make copies 42
- Cancel a copy job 43
- Send a fax 44
- Chapter 6 46
- Send a fax from memory 47
- Schedule a fax to send later 48
- Receive a fax 52
- Set up backup fax 53
- Poll to receive a fax 54
- Block junk fax numbers 56
- Change fax settings 59
- Set the dial type 62
- Set the redial options 62
- Set the fax speed 62
- Fax over the Internet 63
- Test fax setup 64
- Use reports 64
- Print fax error reports 65
- Cancel a fax 66
- 7 Configure and manage 67
- Use device management tools 68
- HP Printer Utility (Mac OS) 71
- 68 Configure and manage 72
- Set up faxing for the device 73
- 76 Configure and manage 80
- 78 Configure and manage 82
- 3 Computer with modem 84
- (continued) 84
- 80 Configure and manage 84
- 4 Computer 87
- 5 Telephone 87
- 86 Configure and manage 90
- 6 Computer with modem 92
- 88 Configure and manage 92
- 90 Configure and manage 94
- Serial-type fax setup 96
- 94 Configure and manage 98
- Configure the device (Mac OS) 99
- Officejet J4680 only) 100
- Chapter 7 102
- 98 Configure and manage 102
- To print a wireless test page 104
- Reset wireless settings 104
- 102 Configure and manage 106
- 8 Maintain and troubleshoot 108
- Replace the ink cartridges 109
- Handle the ink cartridges 109
- Chapter 8 110
- 106 Maintain and troubleshoot 110
- 1 Copper-colored contacts 111
- 3 Ink nozzles under tape 111
- Work with ink cartridges 107 111
- Align the ink cartridges 112
- Work with ink cartridges 109 113
- Clean the ink cartridges 114
- Work with ink cartridges 111 115
- 2 Ink nozzles (do not clean) 116
- 112 Maintain and troubleshoot 116
- Work with ink cartridges 113 117
- Store printing supplies 118
- Clean the device 119
- Clean the exterior 120
- 2 Rollers 121
- 3 Separator pad 121
- 118 Maintain and troubleshoot 122
- Solve printing problems 124
- Blank or partial page printed 125
- 122 Maintain and troubleshoot 126
- Meaningless characters print 128
- Ink is smearing 129
- Wrong colors are printing 130
- Solve paper-feed problems 131
- 128 Maintain and troubleshoot 132
- Solve scan problems 133
- Scan takes too long 134
- Text cannot be edited 134
- Error messages appear 135
- Scanned image quality is poor 135
- Scan defects are apparent 136
- Solve copy problems 137
- Size is reduced 138
- Copy quality is poor 138
- Copy defects are apparent 139
- Paper mismatch 139
- Solve fax problems 140
- 1 Telephone wall jack 142
- 138 Maintain and troubleshoot 142
- 140 Maintain and troubleshoot 144
- 142 Maintain and troubleshoot 146
- 146 Maintain and troubleshoot 150
- 148 Maintain and troubleshoot 152
- 150 Maintain and troubleshoot 154
- Clear jams 156
- Avoid paper jams 158
- HP supplies and accessories 159
- Support and warranty 160
- Obtain electronic support 162
- Obtain HP telephone support 162
- Additional warranty options 164
- Pack the device 166
- Device specifications 168
- System requirements 169
- Print specifications 171
- Fax specifications 171
- Scan specifications 172
- Environmental specifications 172
- Electrical specifications 172
- Sound power 173
- LwAd 7.0 (BA) 173
- Regulatory information 174
- FCC statement 175
- Notice to users in Korea 175
- RoHS notices (China only) 176
- Appendix D 178
- Australia wired fax statement 179
- Aviso aos usuários no Brasil 180
- Notice to users in Taiwan 181
- Regulatory model number 183
- Declaration of conformity 183
- DECLARATION OF CONFORMITY 184
- Energy Star® notice 187
- Symbols/Numerics 188
- Podręcznik użytkownika 196
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