HP Data Center Environmental Edge Manual de usuario descargar pdf (Pagina 107)

Troubleshooting 107

Problem Solution

data slowly.

•

A good network connection exists between the browser client

and the Observer Server.

•

The database has been optimized for performance. In the

MySQL folder, increase the MySQL cache parameter to:

innodb_buffer_pool_size=1000M

•

The Observer Server has enough memory.

There is little or no data from the

wireless base stations.

Verify the following:

•

There is a good wireless connection between the wireless base

stations and the gateways. Verify that each device has a green

status on the Wireless Sensor Network tab (on page 53). If the

device status is yellow, power cycle the wireless base station

and allow it to rejoin the wireless network.

•

There is a good network connection between the base station

gateway and the Observer server. If the gateway device status

is yellow, ping the gateway from the server.

•

The firewall settings are not blocking specific communication

ports used by the Observer Server or the base station

gateways.

The wireless base station has a green

status on the Base Station tab, but the

associated rack object has a red status

on the Racks tab.

The green status of the base station indicates that the base station

is communicating normally with the gateway.

The red status of the associated rack object indicates that there is

an alert condition of at least one active alert on the rack object.

The alert must be cleared before it can return to a normal green

status.

There is no Power Meters tab displayed

on the Observer interface.

An ION power meter must be installed, configured, and exported

in order to display on the Observer interface. If there are no power

meters to monitor, the Power Meters tab does not appear.

There are no data values displayed for

my power meter devices.

An issue exists with either your physical or virtual Modbus

connection. Verify the following:

•

The power meter is installed and configured correctly. For more

information about installation or configuration, see the HP

Insight Environmental Hardware Installation Guide and the HP

Insight Environmental Configurator User Guide, respectfully.

•

There is continuous communication between the Modbus

gateway, the Modbus base stations, and the Application

Server. You can verify all activity from the Device Manager

folder, under the dm.log.

•

The Modbus Plug-In is installed as an optional device of the

Device Manager.

I am a new user and I cannot login to

the Observer console.

Verify that your user information has been configured and you

have the appropriate permissions to access the data center and

zone information. For more information about user permissions, see

Setting permissions (on page 10).

If you still have issues, contact your HPIEO system administrator.

I can view information at the data center

level, but I cannot view any information

at the zone level.

Users must have permission to view both data center and zone

levels.

Contact your HPIEO system administrator to add user access to

applicable zones.

On the Imaging tab, there are no static The imaging service might have been interrupted or stopped during

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