QuickSpecs
hp AlphaServer DS25
hp AlphaStation DS25
DA-11432 North America — Version 6 — March 24, 2003 26
Options
Step 17 −
−−
− Hardware and Software Support Services (continued)
Priority Gold Executive
• 24 x 7 HW support with Named Engineer, two-hour response for on-site support
• 24 x 7 Gold SW support - Named Account Rep
• 30-minute callback (critical); one-hour callback (non-critical)
• License Subscription for HP O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
• Software update distribution on CD-ROM: OpenVMS or Tru64 UNIX and their
layered products (Layered products not included on Condist can be ordered
separately.)
• Technical newsletter, SW activity review and 10 hours Upgrade impact planning
• Proactive Revision Management
• Two (2) System Healthchecks per year
• Customer site must be within 25 miles of a HP service location
• Mandatory pre-qualification required
Program Features – Additional Services
• For Priority, Priority 24, Priority Silver, Priority Gold, and Priority Gold Executive
SSPs (Subsequent System
Packages)
• HW Support at same level as corresponding package for Principal server/station
• License Subscription: HP O/S (where applicable)
• Telephone support through Principal server/station covered by full support
package
Installation
• Preinstallation review
• Unpacking of equipment
• Assemble and test
• Basic product usage info
• No software installation added
• Preinstallation review
Installation & Startup HP O/S
• Unpacking of equipment
• Assemble and test
• Basic product usage info
• Install operating systems
• Product configuration
• Print and network access
• Orientation
Model/CarePaq
Priority Service
Principal Server/Station
1 year
Principal Server/Station
3 years
Subsequent Systems
1 year
Subsequent Systems
3 years
AlphaServer/AlphaStation DS25
Priority FP-A01NA-12 FP-A01NA-36 FP-A21NA-12 FP-A21NA-36
Priority 24 FP-A02NA -12 FP-A02NA-36 FP-A22NA-12 FP-A22NA-36
Priority Silver FP-A04NA-12 FP-A04NA-36 FP-A24NA-12 FP-A24NA-36
Priority Gold FP-A08NA-12 FP-A08NA-36 FP-A28NA-12 FP-A28NA-36
Priority Gold Exec. FP-A09NA-12 FP-A09NA-36 FP-A29NA-12 FP-A29NA-36
Installation FP-AINST-NA FP-AINST-NA FP-AINST-NA FP-AINST-NA
Installation & Startup FP-ASTAR-NA FP-ASTAR-NA FP-ASTAR-NA FP-ASTAR-NA
NOTES:
• AlphaServer/AlphaStation DS25 systems include one-year parts and labor warranty with 5 x 9 on-site Next Business Day response.
• Priority Services include support for new HP branded hardware options internal to the AlphaServer/AlphaStation enclosure plus a monitor (17-inch or
less excluding flat panel models).
• External storage devices/cabinets carry their own level of warranty and should be quoted separately for uplifted warranty services.
• Five years CarePaq Priority Service is available upon request. To quote five-year service, change the last two part number digits from 12 or 36 to 60.
• In addition to the CarePaq Priority Services, uplifted warranty Supplemental Services are available for separate hardware and software support. For
more information on Hardware and Software Supplemental Services and other HP service options available for AlphaServers and AlphaStations, consult
your Sales Account Manager or visit http://www.compaq.com/services/
NOTE: This web site is available in English only.
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