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INSTALLS, INC.
SERVICE CONTRACT FOR
HOME PC AND WIRELESS NETWORK INSTALLATION WITH INTERNET SET-UP
NOTE: THIS IS A LEGAL AGREEMENT BETWEEN YOU AND INSTALLS INC, LLC (called the "Provider"). PLEASE READ IT CAREFULLY BEFORE
SCHEDULING YOUR INSTALLATION APPOINTMENT.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS DO NOT SCHEDULE AN APPOINTMENT OR, IF ONE IS ALREADY
SCHEDULED, YOU MUST CALL THE PROVIDER AT 1-800-897-1582.
IT IS IMPORTANT THAT YOU TAKE THE TIME TO READ THE FOLLOWING TERMS AND CONDITIONS UNDER WHICH THE PROVIDER AGREES TO
PROVIDE LABOR ONLY SERVICES FOR INSTALLATION AND INTERNET SET-UP OF YOUR DELL PC SYSTEM. THIS AGREEMENT IS BETWEEN YOU AND
THE PROVIDER. HERE ARE THE DETAILS OF YOUR CONTRACT ("AGREEMENT").
Your System. For purposes of this Agreement, a System is defined as a single Dell PC System purchased by you for your home use comprised of the
following components: monitor; central processing unit (CPU); input device (such as a keyboard); a data storage device (such as a disk drive) (called the
"System").
Your Wireless Product. For purposes of this Agreement, a Wireless Product purchased by you for your home use comprised of the following: (1) Wireless
Broadband Router/Access Point and (2) as applicable, one (1) of the following per client system: (a) Intel-branded mini-PCI card if a Dell branded laptop,
(b) PCMCIA card, (c) WLAN adapter, or (d) wireless compact flash card.
This Agreement is valid on a System purchased in the United States only. The Services to be provided under this Agreement, as described below, apply only to
the continental United States, Alaska and Hawaii.
Installation Services. The installation services in this Agreement are labor only services which are limited to: (a) the initial, first-time installation of a single
System; (b) connection to existing/new broadband internet service provider ("ISP"); (c) connection of up to three (3) external devices to the single Dell System;
(d) set-up of one (1) e-mail account; (e) a single Broadband Router/Access Point; (f) a single internal mini PCI card OR external PC Card; (g) additional single
internal mini PCI card only for Dell branded laptops OR external PC Card on an incremental fee basis; and (h) a basic review of service (these are collectively
called the "Service"). The Service includes a single one (1) time on-site event at your residential location unless additional site visits and services are purchased
by you for which you will incur additional charges. This Service does not cover any related network problems or any service which would be unique to the
System's operation on a network. This Agreement assumes proper operation of all your equipment and the System at the time the technician arrives at your
location and does not include any repair services.
Call For Assistance.
If at any time during the installation you have questions or concerns, please contact the Provider at the following toll free number. You
should have available your original sales order number.
Technical Support: 1-800-897-1582
Your responsibilities Prior to and During an Installation. Prior to scheduling installation services with the technician, it is
your
responsibility:
• To read this Agreement carefully.
• To ensure your System and all items necessary for installation are available to the technician and are located in the immediate area where
the installation is to take place.
• To ensure that the physical installation site is adequate to properly house the System.
• To ensure the availability and hook up to adequate power, including a power strip, to properly run the System.
• To ensure the accessibility of a phone jack/network jack and phone cord/Ethernet cable for the technician.
• To ensure that all cables required for the connection of external peripherals are available to the technician.
• To have you ID and password available when the Technician arrives and is ready to connect to the ISP.
• To key into the System any necessary credit card in formation required by the ISP.
• If you choose to utilize an ISP other than a Dell pre-loaded ISP, you must supply the Technician with appropriate and adequate set-up
software. The Technician will set-up the applicable software to include configuration parameters, TCP/IP address, mail server names, etc.
• To provide the Technician with legally licensed copies of any software-drivers or minor applications required for installation of any
external devices if different than those shipped by Dell or different from Windows standard drivers.
• To ensure that your computer system(s) meets the minimum hardware requirements for the operation of the Wireless Product.
• To ensure your Wireless Product and computer system and all items necessary for installation are available to the technician and are
located in the immediate area where the installation is to take place.
• To ensure that the site is ready for installation. Service technician will not move, clean, modify, or set-up furniture.
• You are responsible for ensuring the physical installation site is adequate to properly run the computer system and the Wireless Product.
• You are responsible for ensuring availability and hook up to adequate power, including power strip, to properly run the computer system
and Wireless Product.
• You must supply, as is appropriate for the broadband Internet service, the computer system and the Wireless Product accessibility to
cable television jack, telephone jack and telephone cord/Ethernet cable for to the technician.
• If you chose to utilize your Broadband service to connect to any network behind a firewall (i.e. a corporate network), you are responsible
for ensuring proper connection to that corporate network through the Home Wireless network. Provider will not establish this connection
on your behalf.
IMPORTANT NOTICE. If any of the items you are required to provide are not immediately available to the technician upon arrival at the site location,
the technician will accomplish as much of the installation service as reasonably possible under the circumstances and you will be responsible for any
further installation of your System. In no event will you be entitled to any refund for amounts paid by you or to receive any additional service from
Provider.
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