HP J Class 3 - For Visualization Center Manual de servicio

Service HandbookHP VISUALIZE J6000 WorkstationsManufacturing Part Number: HP Part No. A5990-90030Edition E0700

10 Chapter1Product InformationChapter OverviewChapter OverviewThis chapter contains the following main sections:• Product Description• Front Panel Com

100 Chapter4Field Replaceable Units (FRUs)FRU Removal and Replacement

1015 Boot Console HandlerThis chapter explains how to use the Boot Console Handler, which provides an interactiveenvironment after the power-on sequen

102 Chapter5Boot Console HandlerChapter OverviewChapter OverviewThis chapter contains the following main sections:• Boot Console Handler Features• Acc

Chapter 5 103Boot Console HandlerBoot Console Handler FeaturesBoot Console Handler FeaturesThere are times when you want to interact directly with the

104 Chapter5Boot Console HandlerAccessing the Boot Console HandlerAccessing the Boot Console HandlerTo access the Boot Console Handler, follow these s

Chapter 5 105Boot Console HandlerBoot Console MenusBoot Console MenusThe boot console menus follow, showing the various tasks you can perform and thea

106 Chapter5Boot Console HandlerBoot Console Menus------ Configuration Menu -----------------------------Command Description------- -----------AUto [B

Chapter 5 107Boot Console HandlerBoot Console Menus------ Information Menu -------------------------------Command Description------- -----------ALL Di

108 Chapter5Boot Console HandlerBoot Console Menus------ Service Menu -----------------------------------Command Description------- -----------Chassis

Chapter 5 109Boot Console HandlerBooting the WorkstationBooting the WorkstationYou usually start a workstation by turning it on and waiting for HP-UX

Chapter 1 11Product InformationProduct Description. Table 1-1 lists the net weights for the J6000.NOTE For environmental and electrical requirements,

110 Chapter5Boot Console HandlerBooting the Workstation• If you wish to interact with the Initial System Loader (ISL) before booting theworkstation, f

Chapter 5 111Boot Console HandlerSearching for Bootable MediaSearching for Bootable MediaTo list all devices that contain bootable media, follow the d

112 Chapter5Boot Console HandlerResetting the WorkstationResetting the WorkstationTo reset the workstation to its predefined values, follow the directi

Chapter 5 113Boot Console HandlerDisplaying and Setting PathsDisplaying and Setting PathsA path is the hardware address of a device that is attached t

114 Chapter5Boot Console HandlerDisplaying and Setting PathsTo set a system path to a new value, follow the directions in the section “Accessing the B

Chapter 5 115Boot Console HandlerDisplaying and Setting the Monitor TypeDisplaying and Setting the Monitor TypeThe workstation ships from the factory

116 Chapter5Boot Console HandlerDisplaying and Setting the Monitor TypeDisplaying the Current Monitor ConfigurationTo display the current monitor config

Chapter 5 117Boot Console HandlerDisplaying and Setting the Monitor TypeMONITOR INFORMATIONPath Slot Head Type Size Freq Class---- ---- ---- ---- ----

118 Chapter5Boot Console HandlerDisplaying and Setting the Monitor TypeSetting the Monitor Type at Power OnIf you replace a workstation’s monitor with

Chapter 5 119Boot Console HandlerDisplaying and Setting the Monitor TypeTroubleshooting Monitor ProblemsIn the event that the console stops displaying

12 Chapter1Product InformationProduct DescriptionKey FeaturesThe J6000 workstations have the following key features.• CPUs:— Two 552MHz PA-8600 microp

120 Chapter5Boot Console HandlerDisplaying the Current Memory ConfigurationDisplaying the Current Memory ConfigurationThe following sample screen output

Chapter 5 121Boot Console HandlerDisplaying the Current Memory ConfigurationMemory Installation GuidelinesFor best performance, load DIMMs in ascending

122 Chapter5Boot Console HandlerDisplaying the Status of the I/O SlotsDisplaying the Status of the I/O SlotsThe IO command lets you identify all built

Chapter 5 123Boot Console HandlerSetting the Auto Boot and Auto Search FlagsSetting the Auto Boot and Auto Search FlagsThe auto boot and auto search fl

124 Chapter5Boot Console HandlerDisplaying and Setting the Security ModeDisplaying and Setting the Security ModeThe secure flag is a variable stored in

Chapter 5 125Boot Console HandlerDisplaying and Setting Fastboot ModeDisplaying and Setting Fastboot ModeWhen fastboot is enabled (set to on), the wor

126 Chapter5Boot Console HandlerDisplaying the LAN Station AddressDisplaying the LAN Station AddressIt is sometimes necessary to supply the LAN statio

Chapter 5 127Boot Console HandlerDisplaying System InformationDisplaying System InformationThe all command allows you to display the system’s processo

128 Chapter5Boot Console HandlerUsing Remote Power-OnUsing Remote Power-OnThe J6000 workstation has a remote power-on feature that allows you to power

Chapter 5 129Boot Console HandlerUsing Remote Power-On2. Press any key. You will then see the message:Boot terminatedThe Main Menu of the boot console

Chapter 1 13Product InformationProduct Description• I/O Expansion Capabilities: 64-bit PCI (Peripheral Connect Interface) slots— Three PCI-4X slots at

130 Chapter5Boot Console HandlerSetting the Fan SpeedSetting the Fan SpeedThere are two fan speed settings available on the J6000 workstation. The Rac

Chapter 5 131Boot Console HandlerSetting the Fan Speed3. Enter the following command at the Configuration Menu prompt:Configuration Menu: Enter command

132 Chapter5Boot Console HandlerInitial System Loader (ISL) EnvironmentInitial System Loader (ISL) EnvironmentThe ISL environment provides the means t

Chapter 5 133Boot Console HandlerInitial System Loader (ISL) EnvironmentISL User CommandsThe following commands that are available in the ISL environm

134 Chapter5Boot Console HandlerInitial System Loader (ISL) Environment

1356 Block DiagramThis chapter contains the block diagram for the J6000 workstation’s system board and PCIboard.

136 Chapter6Block DiagramSystem Board and PCI BoardSystem Board and PCI BoardFigure 6-1. Block Diagram of the J6000’s System Board and PCI Board

137A SpecificationsThis appendix lists the environmental and electrical specifications for the HP VISUALIZEJ6000 workstations.

138 Appendix ASpecificationsEnvironmental SpecificationsEnvironmental SpecificationsAltitudeDC Magnetic Field InterferenceElectromagnetic Interference (E

Appendix A 139SpecificationsEnvironmental SpecificationsShockVibrationOperating: 20g at 3ms, 1/2 sine in normal axis with no hard errorsNon-operating: 8

14 Chapter1Product InformationFront Panel ComponentsFront Panel ComponentsBefore powering on your system, you should become familiar with the system u

140 Appendix ASpecificationsElectrical SpecificationsElectrical SpecificationsInput PowerJ6000AC Frequency: 47–63 HzMaximum Power Input: 715 WattsMaximum

141B SCSI ConnectionsThis appendix provides information about connecting SCSI (Small Computer SystemInterface) devices to an HP VISUALIZE J6000 workst

142 Appendix BSCSI ConnectionsAppendix OverviewAppendix OverviewThis appendix contains the following main sections:• SCSI Bus Differences• SCSI Restri

Appendix B 143SCSI ConnectionsAppendix OverviewCAUTIONA narrow SCSI device can not be placed between two wide devices.SCSI RestrictionsThis section de

144 Appendix BSCSI ConnectionsAppendix OverviewSCSI Configuration ConstraintsThe number of SCSI devices per bus is limited (see Table B-1 earlier in th

Appendix B 145SCSI ConnectionsAssigning SCSI Device IDsAssigning SCSI Device IDsBefore assigning a SCSI device ID to a new SCSI device, you need to de

146 Appendix BSCSI ConnectionsAssigning SCSI Device IDs2. Here is the breakdown of the hardware path:SCSI device 10/0/15/0.2.0SCSI 10/0/15/0.2.0SCSI I

147C Related DocumentationThis appendix lists the part numbers and titles of documents related to the HPVISUALIZE J6000 workstations.

148 Appendix CRelated DocumentationAdditional DocumentationAdditional DocumentationSite Preparation Guide• A5990-90005 – Site Preparation Guide HP VIS

Chapter 1 15Product InformationFront Panel ComponentsThumbscrew on the Front PanelThere is one captive thumbscrew near the center of the front panel.

16 Chapter1Product InformationFront Panel ComponentsInternal Storage DevicesThe J6000 workstations support the following internal storage devices, whi

Chapter 1 17Product InformationFront Panel ComponentsThe Hot-Plug ProcessThe physical aspect of inserting and removing a disk drive is discussed in th

18 Chapter1Product InformationFront Panel ComponentsHot-Plug ExampleThe following example describes a particular system problem where the solution is

Chapter 1 19Product InformationFront Panel ComponentsThe Hot-Plug ProcedureThese are the steps required to properly hot-plug a disk drive:Step 1• Chec

2NoticeThe information contained in this document is subject to change withoutnotice.Restricted Rights LegendUse, duplication, or disclosure by govern

20 Chapter1Product InformationFront Panel ComponentsStep 2• Reduce any logical volumes that have mirror copies on the faulty disk so that they nolonge

Chapter 1 21Product InformationFront Panel ComponentsStep 5• Attach the new disk to the active volume group with the vgchange command.vgchange -a y /d

22 Chapter1Product InformationFront Panel ComponentsCD ROM Drive (Optional)As an optional component, the J6000 workstations support one slim-line CD R

Chapter 1 23Product InformationRear Panel ComponentsRear Panel ComponentsThis section describes the following components on the system unit’s rear pan

24 Chapter1Product InformationRear Panel ComponentsConnectors on the Rear PanelPower Cord ConnectorPlug the power cord into the power cord connector t

Chapter 1 25Product InformationRear Panel ComponentsSCSI ConnectorsThere is one Single-Ended/Low-voltage Differential (SE/LVD) SCSI connector on the r

26 Chapter1Product InformationRear Panel ComponentsMaximum OutputLevel/Impedance:– Line out– Headphones– Speaker (internal)2.8 Vpp/47 Kohm2.8 Vpp/50 o

Chapter 1 27Product InformationInternal ComponentsInternal ComponentsThis section describes the internal components of the J6000 workstations.For inst

28 Chapter1Product InformationInternal ComponentsMicroprocessorsThe J6000 has two PA-8600 microprocessors with operating frequencies of 552 MHz. Eachp

Chapter 1 29Product InformationMonitorsMonitorsThe J6000 workstations currently support the following HP monitors:• 19-inch (18.3-inch viewable) VGA 1

Contents31. Product InformationChapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Product Descrip

30 Chapter1Product InformationMonitors

312 ConfigurationThis chapter provides details about setting up and changing the system configuration forHP VISUALIZE J6000 workstations.

32 Chapter2ConfigurationChapter OverviewChapter OverviewThis chapter contains the following main sections:• Workstation Configurations• Field Replaceabl

Chapter 2 33ConfigurationField Replaceable Unit (FRU) ConfigurationsMemoryThere is a label on the inside cover of the workstation which shows the J6000’

34 Chapter2ConfigurationField Replaceable Unit (FRU) ConfigurationsI/O CardsThe three I/O slots located in the PCI cage area of the J6000 workstations a

353 TroubleshootingThis chapter provides information about isolating a failing component, known as a FieldReplaceable Unit (FRU), in HP VISUALIZE J600

36 Chapter3TroubleshootingChapter OverviewChapter OverviewThis chapter contains the following main sections:• Introduction to Troubleshooting• Flowcha

Chapter 3 37TroubleshootingFlowcharts for TroubleshootingFigure 3-1. Main Flowchart for Troubleshooting

38 Chapter3TroubleshootingFlowcharts for TroubleshootingFigure 3-2. Console Troubleshooting Flowchart

Chapter 3 39TroubleshootingFlowcharts for TroubleshootingFigure 3-3. Bootable Device Troubleshooting Flowchart

4ContentsChapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Introduction to Troubleshooting . . .

40 Chapter3TroubleshootingFlowcharts for TroubleshootingFigure 3-4. HP-UX Troubleshooting Flowchart

Chapter 3 41TroubleshootingDealing with a Boot FailureDealing with a Boot FailureThis section contains information for searching for bootable media, s

42 Chapter3TroubleshootingDealing with a Boot FailureSearching for Bootable MediaTo list all devices that contain bootable media, go to the Main Menu

Chapter 3 43TroubleshootingDealing with a Boot FailureHere is an example of path number notation:• boot p1 [Enter] attempts to boot from the second pa

44 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsIdentifying LCD-Indicated ConditionsThis workstation uses a 2-line LCD, with up to 16-ch

Chapter 3 45TroubleshootingIdentifying LCD-Indicated ConditionsMemory FailuresThe J6000 workstations require special Memory Page Deallocation to be im

46 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsChassis CodesTable 3-1 lists all of the chassis codes for the J6000 workstations.Table 3

Chapter 3 47TroubleshootingIdentifying LCD-Indicated ConditionsFLT 1n12 SYS BD data mem prot tr CPU n detected an unexpected datamemory protection tra

48 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsTST 1n26 SYS BD CPUn ext intrpt CPU n is starting its external interruptself-test.TST 1n

Chapter 3 49TroubleshootingIdentifying LCD-Indicated ConditionsTST 1nB2 SYS BD CPUn TLB trans CPU n is starting its TLB translationself-test.FLT 1nBA

Contents5Prerequisite Steps for All Removal and Replacement Procedures . . .85Front Bezel and Top Cover. . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsTST 2n80 SYS BD CPUn dcache tag CPU n is starting its data cache tagself-test.TST 2n90 S

Chapter 3 51TroubleshootingIdentifying LCD-Indicated ConditionsINI 3n07 SYS BD CPUn invoke LDB CPU n is starting the low-level debugger.FLT 3n09 SYS B

52 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsWRN 4n01 SYS BD CPUn skip lst CPU n is bypassing its late self-tests tosave time.TST 4n0

Chapter 3 53TroubleshootingIdentifying LCD-Indicated ConditionsTST 4n60 SYS BD CPUn dcache miss CPU n is starting its data cache missself-test.FLT 5n0

54 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsTST 7020 SYS BD search for IMM Try to find a single memory bank to usefor the initial mem

Chapter 3 55TroubleshootingIdentifying LCD-Indicated ConditionsFLT 7207 DIMM DIMM table full The DIMM table is full--cannot add newtype.FLT 7208 DIMM

56 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsFLT 7309 DIMM insufficient mem Insufficient error-free memory tocontinue.FLT 730C SYS BD

Chapter 3 57TroubleshootingIdentifying LCD-Indicated ConditionsFLT 7611 DIMM ECC single data Memory ECC test failed to detectsingle-bit data error.FLT

58 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsFLT 7845 SYS BD mem ctlr stat wd Printingmemory controller status word toRS-232.FLT 7846

Chapter 3 59TroubleshootingIdentifying LCD-Indicated ConditionsWRN 80F6 EXT IO boot read error Cannot load IODC entry_io for bootdevice.WRN 80F7 EXT I

6ContentsSetting the Auto Boot and Auto Search Flags . . . . . . . . . . . . . . . . . . . 123Displaying and Setting the Security Mode. . . . . . . .

60 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsWRN 8A04 EXT IO No USB keyboard Cannot re-establish communications withthe USB keyboard.

Chapter 3 61TroubleshootingIdentifying LCD-Indicated ConditionsWRN 9C51 IO BD bad init SERIAL1 Serial port 1 failed to initialize as aconsole device.I

62 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsINI C3FF SYS/IO late monarch tst The monarch CPU is starting the late(post-memory) monar

Chapter 3 63TroubleshootingIdentifying LCD-Indicated ConditionsTST C680 SYS BD builtin graphics Look for built-in graphics card.TST C68s SYS BD test g

64 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsWRN CB03 SYS BD bad OS TOC code The operating system TOC handler isinvalid. Firmware wil

Chapter 3 65TroubleshootingIdentifying LCD-Indicated ConditionsWRN CB73 SYS BD TOC occurred A Transfer of Control caused entry toPDCE_CHECK (the firmwa

66 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsOFF CBC2 IO BD PCI data parity PCI data parity error. I/O error log word 3contains the e

Chapter 3 67TroubleshootingIdentifying LCD-Indicated ConditionsOFF CBE2 IO BD PCI SERR#; OV A PCI device asserted SERR# multipletimes.OFF CBE3 IO BD U

68 Chapter3TroubleshootingIdentifying LCD-Indicated ConditionsFLT CBFF SYS BD multiple HPMCs A High-Priority Machine Check occurredwhile processing an

Chapter 3 69TroubleshootingRunning System Verification TestsRunning System Verification TestsHP-UX uses an online diagnostics product called the Support

Contents7Vibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139Electrical Specifications . . . .

70 Chapter3TroubleshootingRunning ODE-Based DiagnosticsRunning ODE-Based DiagnosticsThe Offline Diagnostic Environment (ODE) consists of diagnostic mod

Chapter 3 71TroubleshootingUsing the System Board LEDs for TroubleshootingUsing the System Board LEDs for TroubleshootingThis section provides a descr

72 Chapter3TroubleshootingUsing the System Board LEDs for TroubleshootingThere are six LED blink sequences supported by the System Controller. The LED

Chapter 3 73TroubleshootingUsing the System Board LEDs for TroubleshootingTroubleshooting with System Board LEDsThis section explains what to do when

74 Chapter3TroubleshootingUsing the System Board LEDs for TroubleshootingVRM0 OFF If the following solutions do not bring this LED backon, replace VRM

Chapter 3 75TroubleshootingUsing the System Board LEDs for TroubleshootingFANS OFF orblinksequence 4,5 or 6If the following solutions do not bring the

76 Chapter3TroubleshootingUsing the System Board LEDs for Troubleshooting

774 Field Replaceable Units (FRUs)This chapter lists the Field Replaceable Units (FRUs) for the HP VISUALIZE J6000workstations. This chapter then prov

78 Chapter4Field Replaceable Units (FRUs)Chapter OverviewChapter OverviewThis chapter contains the following main sections:• Tools Required• Exchange

Chapter 4 79Field Replaceable Units (FRUs)Tools RequiredTools RequiredUse the following tools to remove or replace FRUs:• Light-duty flat blade screwdr

8Contents

80 Chapter4Field Replaceable Units (FRUs)Exploded View DiagramExploded View DiagramFigure 4-1 shows an exploded view of the internal components (FRUs)

Chapter 4 81Field Replaceable Units (FRUs)Exchange and Nonexchange Part NumbersExchange and Nonexchange Part NumbersIn this chapter we refer to exchan

82 Chapter4Field Replaceable Units (FRUs)Exchange and Nonexchange Part NumbersThe following Tables 4-2 lists the nonexchange part numbers for the J600

Chapter 4 83Field Replaceable Units (FRUs)Exchange and Nonexchange Part Numbers15 A5990-40010Cosmetic cover (without logo)316 A5990-40009Deskside pede

84 Chapter4Field Replaceable Units (FRUs)FRU Removal and ReplacementFRU Removal and ReplacementThe procedures in this section describe how to remove a

Chapter 4 85Field Replaceable Units (FRUs)FRU Removal and ReplacementPrerequisite Steps for All Removal and Replacement ProceduresYou must complete th

86 Chapter4Field Replaceable Units (FRUs)FRU Removal and ReplacementFront Bezel and Top CoverThis section describes how to remove and replace the J600

Chapter 4 87Field Replaceable Units (FRUs)FRU Removal and ReplacementRemoving the Top CoverFigure 4-2. Removing the Top CoverTo replace the top cover

88 Chapter4Field Replaceable Units (FRUs)FRU Removal and ReplacementRemoving the LCD PanelTo remove the LCD panel, do the following:Figure 4-3. Removi

Chapter 4 89Field Replaceable Units (FRUs)FRU Removal and ReplacementRemoving the Hard Disk DrivesTo remove a hard disk drive do the following:Figure

91 Product InformationThis chapter provides general product information about the HP VISUALIZE J6000workstation. This information is provided to help

90 Chapter4Field Replaceable Units (FRUs)FRU Removal and ReplacementRemoving the Hard Disk Drive BackplaneTo replace the hard disk drive backplane, do

Chapter 4 91Field Replaceable Units (FRUs)FRU Removal and ReplacementInternal CD ROM DriveTo remove the CD ROM drive, do the following:Figure 4-6. Rem

92 Chapter4Field Replaceable Units (FRUs)FRU Removal and ReplacementPower SupplyTo remove the power supply, do the following:Figure 4-7. Removing the

Chapter 4 93Field Replaceable Units (FRUs)FRU Removal and ReplacementFigure 4-8. Removing the Power Supply (cont’d)To replace the power supply, do the

94 Chapter4Field Replaceable Units (FRUs)FRU Removal and ReplacementPCI CageTo remove the PCI Cage, do the following:Figure 4-9. Removing the PCI Cage

Chapter 4 95Field Replaceable Units (FRUs)FRU Removal and ReplacementFigure 4-10. Removing the PCI BackplaneTo replace the PCI Backplane and Cage, do

96 Chapter4Field Replaceable Units (FRUs)FRU Removal and ReplacementRemoving the System BoardTo remove the system board, do the following:Figure 4-11.

Chapter 4 97Field Replaceable Units (FRUs)FRU Removal and ReplacementFigure 4-12. Removing the System Board3- Remove two mounting screws from syste

98 Chapter4Field Replaceable Units (FRUs)FRU Removal and ReplacementReplacing the System BoardTo replace the system board, perform the above steps in

Chapter 4 99Field Replaceable Units (FRUs)FRU Removal and ReplacementRemoving and Replacing the Real-Time ClockTo remove the real-time clock, you first