HP Pro 3015 Especificaciones

Maintenance & Service GuideHP Pro 3005 Business PCsHP Pro 3015 Business PCsHP Pro 3085 Business PCs

Figure 1-2 HP Pro 3015Figure 1-3 HP Pro 3085NOTE: The drive configuration shown above may be different than your computer model.The illustration sho

There is no sound or sound volume is too low.Cause SolutionSystem volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte

Poor performance is experienced.Cause SolutionToo many applications running. 1. Close unnecessary applications to free up memory.2. Add more memory. S

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table C-2 Solving Power ProblemsPower supply s

Solving Hard Drive ProblemsTable C-3 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In

Computer will not boot from hard drive.Cause SolutionBoot order is not correct. Run the Computer Setup utility and change boot sequence inBoot > Bo

Can not write to the media card.Cause SolutionThe media card is a read-only memory (ROM) card. Check the manufacturer’s documentation included with yo

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and thecommon causes and solutions listed

Blank screen and the computer emits one short beep then one long beep followed by a three second pause.Cause SolutionPre-video memory error. 1. Reseat

The picture is broken up, rolls, jitters, or flashes.Cause SolutionThe monitor connections may be incomplete or the monitormay be incorrectly adjusted

Clicking noise coming from inside a CRT monitor.Cause SolutionElectronic relays have been activated inside the monitor. None. It is normal for some mo

Serviceability FeaturesThe Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 orflat blade screwdriver is nee

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Sound does not come out of the speaker or headphones.Cause SolutionComputer is in standby mode. Press the power button to resume from standby mode.CAU

Printer will not turn on.Cause SolutionThe cables may not be connected properly. Reconnect all cables and check the power cord andelectrical outlet.Pr

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand the common cause

Mouse does not respond to movement or is too slow.Cause SolutionMouse may need cleaning. Remove the roller ball cover on the mouse and clean theintern

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

The computer emits one short beep then one long beep followed by a three second pause.Cause SolutionMemory is installed incorrectly or is bad. CAUTION

Solving Network ProblemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

Network status link light never flashes.NOTE: The network status light is supposed to flash when there is network activity.Cause SolutionNo active net

Network controller stops working without apparent cause.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached

Media Card Reader ComponentsThe media card reader is an optional device available on some models only. Refer to the followingillustration and table to

Solving Memory ProblemsIf you encounter memory problems, some common causes and solutions are listed in the followingtable.CAUTION: Power may still be

The computer emits one short beep then one long beep followed by a three second pause.Cause SolutionMemory is installed incorrectly or is bad. 1. Rese

Movie will not play in the DVD drive.Cause SolutionMovie may be regionalized for a different country. See the documentation that came with the DVD dri

Solving USB Flash Drive ProblemsIf you encounter USB flash drive problems, common causes and solutions are listed in the followingtable.Table C-14 So

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Solving Internet Access ProblemsIf you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to thecommon causes a

Internet takes too long to download Web sites.Cause SolutionModem is not set up properly. Verify that the modem is connected and communicatingproperly

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Interpreting Power LED and Beep CodesThis section covers the audible codes that may occur before or during POST that do not necessarilyhave an error c

Resetting the Password JumperHP Pro 3005/3085To disable the power-on or setup password features, or to clear the power-on or setup passwords,complete

Rear Panel ComponentsHP Pro 3005/3085Figure 1-6 Rear Panel Components – HP Pro 3005/3085Table 1-3 Rear Panel Components – HP Pro 3005/30851 Power Co

HP Pro 3015To disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the following steps:1. Shut down t

Resetting the CMOS JumperHP Pro 3005/30851. Turn off the computer and any external devices, and disconnect the power cord from the poweroutlet. The po

HP Pro 30151. Turn off the computer and any external devices, and disconnect the power cords from the poweroutlet.2. Disconnect the keyboard, monitor,

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

D SpecificationsHP Pro 3005/3085Table D-1 Specifications – HP Pro 3005/3085Desktop DimensionsHeightWidthDepth15.14 in7.27 in16.36 in38.46 cm18.46 cm4

Heat DissipationMaximumFor 115V/60Mhz:250W PFC+ HV:162.3W or 553.768 BTU/hr or139.549Kg-cal/hr300W PFC+ HV:167.80W or 572.534 BTU/hr or144.278Kg-cal/h

HP Pro 3015Table D-2 Specifications – HP Pro 3015Desktop DimensionsHeightWidthDepth15.14 in7.27 in16.36 in38.46 cm18.46 cm41.55 cmApproximate Weight

Typical (idle) For 115V/60Mhz250W PFC HV ATX:48.5 W or 165.482 BTU/hr.300W PFC HV ATX:50.4W or 171.9648 BTU/hr.300W NPFC ATX:51.8W or 176.7416 BTU/hr.

IndexSymbols/Numerics1394 connector 624-pin power pin assignments 834-pin power pin assignments 82Aaccess panelremoval and replacement 33access panel,

JjumperCMOS 123password 121Kkeyboardcleaning 28keyboard connector 5keyboard problems 105Lline-in audio pin assignments 82line-in connector 5, 6line-ou

HP Pro 3015Figure 1-7 Rear Panel Components – HP Pro 3015Table 1-4 Rear Panel Components – HP Pro 30151 Power Cord Connector 8 Line-Out Connector fo

setup utilityHP Pro 3005/3085 9HP Pro 3015 16side channel audio connector 6softwareproblems 119servicing computer 29spare part numbertamper-resistent

2 Installing and Customizing theSoftwareIf your computer was not shipped with a Microsoft operating system, some portions of thisdocumentation do not

4. Click on the Windows Update link.In Windows Vista and Windows 7, the Windows Update screen appears. Click view availableupdates and make sure all c

3 Computer Setup (F10) UtilityThe computer setup utility differs for the HP Pro 3005/3085 and the HP Pro 3015.HP Pro 3005/3085 – Computer Setup (F10)

Computer Setup (F10) UtilityUsing Computer Setup (F10) UtilitiesComputer Setup can be accessed only by turning the computer on or restarting the syste

Computer Setup—MainNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—MainOpt

© Copyright 2009 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Option DescriptionPATA MasterPATA SlaveFor each, if PATA HDD is used, allows you to:●run SMART self-test for selected channel:◦SMART Status Check◦ SMA

Option DescriptionHalt On Allows you to set POST error behavior to:●No Errors●All Errors● All But KeyboardPOST Delay Allows you to set a POST delay to

Option DescriptionOnboard LAN BootROMDisables/enables the boot ROM of the onboard LAN chip.Onboard Serial Port 1 Allows you to select a setting for th

Option DescriptionSet SupervisorPasswordAllows you to establish a password to control access to Computer Setup.BIOS Write Protection Disables/enables

Option DescriptionCurrent CPU FanSpeed(view only)Current System FanSpeed(view only)Computer Setup—ExitTable 3-7 Computer Setup—ExitOption Description

Using Computer Setup (F10) UtilitiesComputer Setup can be accessed only by turning the computer on or restarting the system.To access the Computer Set

Computer Setup—MainNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-9 Computer Setup—MainOpt

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.WARNING! Setting items on thi

USB Ports Allows you to enable/disable individual USB ports (USB Port 1 through USB Port 12).Change SupervisorPasswordAllows you to change the supervi

(Boot Device Priority)1st Boot Device2nd Boot Device3rd Boot Device4th Boot DeviceAllows you to specify which device groups will boot first, second, t

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

4 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

5 Identifying the Chassis, Routine Care,and Disassembly PreparationThis chapter provides general service information for the computer. Adherence to th

Removing DIPs* from vinyl trayRemoving DIPs* from StyrofoamRemoving bubble pack from PCBPacking PCBs in foam-lined box2,000 V3,500 V7,000 V5,000 V4,00

Grounding the Work AreaTo prevent static damage at the work area, use the following precautions:● Cover the work surface with approved static-dissipat

Operating GuidelinesTo prevent overheating and to help prolong the life of the computer:●Keep the computer away from excessive moisture, direct sunlig

Routine CareGeneral Cleaning Safety Precautions1. Never use solvents or flammable solutions to clean the computer.2. Never immerse any parts in water

●If you remove a key, use a specially designed key puller to prevent damage to the keys. Thistool is available through many electronic supply outlets.

●Diagnostics software●HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper-resistant bits (Smart Cover FailSafe Key,

Lithium Coin Cell BatteryThe battery that comes with the computer provides power to the real-time clock and has a minimumlifetime of about three years

iv About This Book

6 Removal and Replacement ProceduresMicrotower (MT) ChassisAdherence to the procedures and precautions described in this chapter is essential for prop

Access Panel1. Prepare the computer for disassembly (Preparation for Disassembly on page 32).2. Loosen the screw (1) that secures the access panel to

Front Bezel1. Prepare the computer for disassembly (Preparation for Disassembly on page 32).2. Remove the access panel (Access Panel on page 33).3. Pr

Bezel BlanksOn some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays thatneed to be removed before installing a

MemoryThe computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) dual inline memory modules (DIMMs).DDR3-SDRAM D

Populating DIMM SocketsThere are four DIMM sockets on the system board, with two sockets per channel.Populate the DIMM sockets in the following order:

Figure 6-5 DIMM Socket Locations – HP Pro 3015Table 6-1 DIMM Socket LocationsItem Description Socket Color (HP Pro3005/3085)Socket Color (HPPro 3015

dual channel and the remainder is assigned to single channel. For optimal speed, the channelsshould be balanced so that the largest amount of memory i

4. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).Figure 6-6 Installing a DIMMNOTE: A memory modu

Expansion CardsThe HP Pro 3005/3085 has two PCI expansion slots, one PCI Express x1 expansion slot, and onePCI Express x16 expansion slot. The expansi

Table of contents1 Product Features ...

Figure 6-8 Expansion Slot Locations – HP Pro 3015Table 6-3 Expansion Slot Locations – HP Pro 3015Item Description1 PCI expansion slot2 PCI Express x

4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place.Remove the screw from the slot cover lock then slide th

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end,and carefully rock it back and forth until the connectors

7. If you are not installing a new expansion card, install an expansion slot cover to close the openslot.CAUTION: After removing an expansion card, yo

10. Connect external cables to the installed card, if needed. Connect internal cables to the systemboard, if needed.11. Replace the computer access pa

2. Grasp the cable end of the connector and pull it straight up (2).CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable

HP Pro 3015System board connectors are color-coded to make it easier to find the proper connection.Connector Name Connector Color DescriptionATXPOWER

DrivesThe computer supports up to five drives that may be installed in various configurations.This section describes the procedure for replacing or up

Installing Additional DrivesWhen installing additional drives, follow these guidelines:● The primary Serial ATA (SATA) hard drive must be connected to

System Board Drive ConnectionsRefer to the following illustration and table to identify the system board drive connectors. Figure 6-1

4 Serial ATA (SATA) Drive Guidelines and Features ... 22SATA Hard Dr

Figure 6-18 System Board Drive Connections – HP Pro 3015Table 6-4 System Board Drive ConnectionsNo. System Board Connector System Board Label Color1

Removing an Optical DriveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.To remove an optical d

NOTE: To install an optical drive, refer to Installing an Optical Drive into the 5.25-inch Drive Bayon page 54.Installing an Optical Drive into the 5.

9. Connect the power cable (1) and data cable (2) to the rear of the optical drive.Figure 6-22 Connecting the Power and Data Cables10. Replace the fr

5. Remove the two retainer screws that secure the drive to the bay (1) then slide the drive forwardand out of the bay (2).Figure 6-23 Removing a 3.5-

7. Slide the drive in through the front of the chassis (1) until the bezel on the drive is evenly alignedwith the computer front bezel and install the

3. Remove the two screws that secure the hard drive cage to the chassis.Figure 6-25 Removing the Hard Drive Cage Screws4. Push down the latch on the

5. Lift the hard drive cage out of the chassis.Figure 6-27 Removing the Hard Drive Cage6. Disconnect the power cable (1) and data cable (2) from the

7. Remove the four screws that secure the hard disk drive to the hard drive cage (1), then slide thehard disk drive out of the hard drive cage (2).Fig

Installing an Internal 3.5-inch Hard Drive1. Follow the steps in Removing an Internal 3.5-inch Hard Drive on page 57 to remove the harddrive cage and,

Drives ...

3. Connect the power cable (1) and data cable (2) to the back of the hard drive.Figure 6-31 Connecting the Hard Drive CablesCAUTION: Never crease or

5. Attach the two screws that secure the hard disk drive cage to the chassis.Figure 6-33 Securing the Hard Drive Cage6. If installing a new drive, co

Front I/O and USB Panel Housing Assembly1. Prepare the computer for disassembly (Preparation for Disassembly on page 32).2. Remove the access panel (A

Power Switch/LED Assembly1. Prepare the computer for disassembly (Preparation for Disassembly on page 32).2. Remove the access panel (Access Panel on

System Fan1. Prepare the computer for disassembly (Preparation for Disassembly on page 32).2. Remove the access panel (Access Panel on page 33).3. Lay

Heat sink assemblyHP Pro 3005/30851. Prepare the computer for disassembly (Preparation for Disassembly on page 32).2. Remove the access panel (Access

4. Disconnect the heat sink fan control cable from the white system board connector labeledCPU_FAN.5. Lift the lever (1) that secures the heat sink la

3. Lay the computer on its side with the rear facing toward you.4. Disconnect the heatsink control cable from the system board and remove the heatsink

CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as inan X) to evenly seat the heat sink on the processor. This i

6. Inside of the unit, press the power supply release latch on the chassis base, and then lift up therear of the power supply to disengage it from the

Appendix B Power Cord Set Requirements ... 86General R

3. Lay the computer on its side with the rear facing toward you.4. Remove the front bezel (Front Bezel on page 34).5. Remove an expansion cards (Expan

BatteryThe battery that comes with your computer provides power to the real-time clock and has a lifetime ofabout three years. When replacing the batt

Type 1 Battery Holder1. Lift the battery out of its holder.2. Slide the replacement battery into position, positive side up.3. The battery holder auto

4. Plug in the computer and turn on power to the computer.5. Reset the date and time, your passwords, and any special system setups, using ComputerSet

Installing a Security LockThe security locks displayed below and on the following pages can be used to secure the computer.HP/Kensington MicroSaver Se

HP Business PC Security Lock1. Fasten the security cable by looping it around a stationary object.Figure 6-36 Securing the Cable to a Fixed Object2.

3. Screw the lock to the chassis using the screw provided.Figure 6-38 Attaching the Lock to the Chassis4. Insert the plug end of the security cable i

Hood SensorIf the access panel is removed while there is still power to the computer, the hood sensor will causethe system to stop and display the Err

HP Chassis Security KitAn optional HP Chassis Security Kit prevents computer components from being removed through anopen optical drive bay.Figure 6-4

A Connector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors. Some ofthese connectors may not be

1 Product FeaturesStandard Configuration FeaturesHP Pro Business PC features may vary depending on the model. For a complete listing of thehardware an

HeadphoneConnector and Icon (1/8” miniphone) Pin Signal1231 (Tip)2 (Ring)3 (Shield)Audio_leftPower_RightGroundLine-in AudioConnector and Icon (1/8” mi

MonitorConnector and IconPin Signal Pin Signal1234Red AnalogGreen AnalogBlue AnalogNot used 9101112+5V (fused)GroundNot usedDDC Serial Data5678Groun

PCI Expressx1, x4, x8, and x16 PCI Express ConnectorPin APin Signal Pin Signal Pin Signal Pin Signal Pin Signal12345PRSNT1+12V+12VGNDJTAG2678910JTAG3J

PCI Expressx1, x4, x8, and x16 PCI Express ConnectorPin BPin Signal Pin Signal Pin Signal Pin Signal Pin Signal12345+12V+12VRSVDGNDSMCLK678910SMDATGND

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

C Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as hard drive,optical drive

To assist you in resolving problems online, HP Instant Support Professional Edition provides you withself-solve diagnostics. If you need to contact HP

●Be sure that all the needed device drivers have been installed. For example, if you are using aprinter, you need a driver for that model printer.●Rem

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r