HP t5630 Thin Client Guía para resolver problemas

Troubleshooting GuideHP t5630/t5630w, t5545, t5145, and t5540 Thin Clients

Serial Number LocationEvery thin client includes a unique serial number located as shown in the following illustration. Have thisnumber available when

Top ComponentsThe secure USB compartment allows you to use two USB devices in a secured location.Figure 1-3 Top components, external view(1) Secure U

Rear Panel ComponentsFigure 1-5 Rear panel components(1) Ethernet RJ-45 connector (6) VGA connector(2) PS/2 connectors (2) (7) Serial connector(3) Pa

3. Align the feet with their holes and press them in securely.Figure 1-6 Installing the rubber feetInstalling the StandIf your unit does not have VES

Removing the StandTo remove the stand:1. Turn unit upside down.2. Lift the tab (1), and then pull the stand up to remove it from the unit (2).Figure 1

2 Hardware ChangesGeneral Hardware Installation SequenceTo ensure the proper installation thin client hardware components:1. Back up any data, if nece

7. Replace the side access panel and metal side cover. See Removing and Replacing the SideAccess Panel and Metal Side Cover on page 10.8. Replace the

2. Push the compartment cover about 0.6 cm (1/4 inch) toward the front of the unit (2), and then liftit off the unit (3).Figure 2-1 Removing the secu

Removing and Replacing the Side Access Panel and MetalSide CoverRemoving the Side Access Panel and Metal Side CoverWARNING! Before removing the side a

2. Lift the metal side cover, rear side first, off the unit (2).Figure 2-4 Removing the metal side coverReplacing the Metal Side Cover and Side Acces

© Copyright 2009 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Installing Thin Client OptionsVarious options can be installed on the thin client:●Installing the USB Device on page 12●Removing and Replacing the Bat

Removing and Replacing the BatteryBefore beginning the replacement process, review General Hardware Installation Sequenceon page 7 for procedures you

External DrivesVarious external USB drives are available as options for HP thin clients. For more information aboutthese drives, visit http://www.hp.c

3 Mounting the Thin ClientHP Quick ReleaseIf your thin client does not have VESA mounting holes, you must obtain and install the optional sidepanels w

To use the HP Quick Release with a VESA-configured thin client:1. Using four 10 mm screws included in the mounting device kit, attach one side of the

3. Slide the side of the mounting device attached to the thin client (1) over the other side of themounting device (2) on the device on which you want

Figure 3-6 Thin client mounted on back of monitor stand●You can mount the thin client on a wall.Figure 3-7 Thin client mounted on wall●You can mount

Non-supported Mounting OptionCAUTION: Mounting a thin client in an non-supported manner could result in failure of the HP QuickRelease and damage to t

4 BIOS Settings, (F10) UtilityUsing the BIOS SettingsVIA Eden processors and the VIA VX800 chipset are used in the t5145, t5540, t5545 and t5630/t5630

Halt On All, but Keyboard No ErrorsSecurity Option Setup AlwaysUSB Keyboard Support Enabled DisabledUSB Mouse Support Disabled EnabledNOTE: Settings t

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

Setup Utility—System InformationNOTE: Support for specific Setup options may vary depending on the hardware configuration.Table 4-2 Setup Utility—Sys

Security Option Select whether the Password is required every time the system boots or only when you enter Setup.Default is Setup.POST Delay (secs) Se

Setup Utility—Power Management SetupTable 4-6 Setup Utility—Power Management SetupOption DescriptionPWRON After PWR-FailWhen power is lost and comes

5 Diagnostics and TroubleshootingLEDsTable 5-1 Power and IDE Flash Activity LEDsLED StatusPower LED Off When the unit is plugged into the wall socket

Power-On SequenceAt power-on, the flash boot block code initializes the hardware to a known state, then performs basicpower-on diagnostic tests to det

Beep CodesIf there are no video errors, the system goes directly to POST messages.Beep Code Description1 long, 2 short A video error has occurred and

TroubleshootingBasic TroubleshootingIf the thin client is experiencing operating problems or will not power on, review the following items.Table 5-4

A newly connected unknown USBperipheral does not respond or USBperipherals connected prior to the newlyconnected USB peripheral will not completetheir

If you are running in a Linux environment go to step 3.2. If you are running in an MS RIS PXE environment press the F12 key to activate the network se

Troubleshooting FlowchartsInitial TroubleshootingNoIs there power?Go to No PowerIs the OS loading?Go to next paget5000 TroubleshootingFlow ChartBYesNo

iv About This Book

Initial Troubleshooting Part 2Continued from BInitial TroubleshootingNoKeyboard/mouseworking?Go to Non-functioningpointing device or keyboardWindowsde

No Power, Part 1No Power, Part 1NoIs power cord connected from power source to brick and brick to system?ActiveOutletYesPlug power cord into brick and

No Power, Part 2No Power, continuedNo Power, Part 2NoPowerLED on?Power outlet active?DoneYesGo to next paget5000 Troubleshooting Flow ChartNo Power, P

No Power, Part 3No Power, Part 2 continuedNo Power, Part 3NoPoweron?Poweron?DoneYesDoneReplace power cordNoReplace the power brickIs the power brick l

No Video, Part 1No Video Part 1NoBeepsLED color? (note 1)Turn contrast and brightness upYesGo to Error MessagesNoGo to next paget5000 Troubleshooting

No Video, Part 2No Video continuedNo Video Part 2NoMonitorplugged in and turned on?YesReconnectmonitor to thin client (note 3)Go to next paget5000 Tro

No Video, Part 3No Video Part 2 continuedNo Video Part 3Go to next paget5000 Troubleshooting Flow ChartNo Video, Part 4Caution: Power is continuous to

No Video, Part 4No Video Part 3 continuedNo Video Part 4Caution: Power is continuous to the system board and power supply even when the power switch i

Error MessagesError MessagesCaution: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent dam

NO OS LoadingNO OS Loading (IDE Flash LED Blinking Green)Factory recommended booting priority:1. USB device2. Flash3. NetworkOS not loading from:Note:

Table of contents1 Product DescriptionProduct features ...

OS Not Loading from Flash* Not for diskless modelsOS not loading from flash* (IDE LED not blinking)Service the unitNote: Refer to the Warranty for cov

Non-Functioning Pointing Device or KeyboardNon-functioning Pointing Device or KeyboardService the unitNote: Refer to the Warranty for coverage informa

No Internal Network ConnectionNo Internal Network ConnectionNote: Yellow or green LED onNIC connector indicates an active jack.Replace cable or have j

No AudioNo AudioAudio?DoneTurn up volume for internal and external speakers.YesTake the following actions:1. Reseat speaker cable.2. Replace speaker.N

No IP AddressNo IP AddressReplace network cable.Contact Server Administrator to verify DCHP, DNS services started.Reimage device using restore DoneSer

Booting in Continuous LoopBooting in Continuous LoopYesDoneReboot the thin clientNoNoService the unit.Note: Refer to the Warranty for coverage informa

6 Restoring the Flash ImageSystem RequirementsTo create a recovery device for the purpose of reflashing or restoring the software image on the DOM(Dis

During the restore process, the thin client flash drive will be reformatted and all data on it willbe erased before the system image is copied to it.

Unpacking the Image and Tools for Deployment1. Click Deployment.2. When prompted, select the destination directory for the imaging tools and image.The

A SpecificationsTable A-1 HP Compaq t5630/t5630w/t5545 Thin ClientDimensionsWidth (front to back)Height (with stand)Height (without stand)Depth52.07

Setup Utility—Standard CMOS Features ... 22Setup Utility—Advanced BIOS Feature

Rated Output Current (maximum) 4.16 A 4.16 AOutput Voltage +12 V DC +12 V DCTable A-1 HP Compaq t5630/t5630w/t5545 Thin Client (continued)52 Appendix

B Adding an Image Restore Tool1. Ensure that the boot order is set to use the Network as the first boot device.2. Ensure that IBR.exe (Image Restore)

C Configuring a PXE ServerPrerequisitesThe services listed below must be running, and they may be running on different servers:●Domain Name Service (D

7. Type the IP address of your RIS PXE server, and then click OK.8. Click OK.9. Log off from the DHCP Server.Configuring Remote Installation ServicesU

RIS Menu1. Install the RIS menu of your choice.2. Configure the RIS menu.3. Refer to the help file provided by the RIS menu for instructions on creati

D FTP UpdateHP FTP Image Update Client is a utility that allows image update from an FTP share to an HP thin clientsystem running the Windows XP Embed

DescriptionThe HP FTP Image Update Client can only be run by an administrator on an HP thin client system whichhas license to run XP Embedded operatin

Select Image to UpdateOnce the host settings are entered, either manually or automatically through DHCP, then click theRefresh Image List button to ma

60 Appendix D FTP Update

ESystem BIOSRestoring a Corrupt BIOSIf the BIOS on the thin client is corrupt, the BIOS must be restored before the thin client will boot to theoperat

Appendix B Adding an Image Restore ToolAppendix C Configuring a PXE ServerPrerequisites ...

10. Power on the thin client.11. At power on, the BIOS is automatically restored from the diskette or USB flash drive.WARNING! Do not turn off power o

F Electrostatic DischargeA discharge of static electricity from a finger or other conductor may damage system boards or otherstatic-sensitive devices.

IndexAaccess panelremoving 10replacing 11adding an image restore tool 53altitude specifications 51authorizing Remote InstallationServices 54Bbasic tro

POST error messages 27power and IDE flash activityLEDs 25power button location 2power connector location 4power LED location 2power output specificati

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1 Product DescriptionHP offers a comprehensive set of products to manage HP thin clients. Providing rich product solutionsallows customers to choose w