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Troubleshooting checklist
Before running diagnostic utilities, use the following checklist to find possible solutions for computer or
software problems.
●
Is the computer and monitor connected to a working electrical outlet?
●
Is the computer powered on?
●
Is the blue power light illuminated?
●
Is the monitor on?
●
Is the monitor power LED illuminated?
●
If the monitor is dim, adjust the monitor brightness and contrast controls.
●
Press and hold any key. If the system beeps, the keyboard is operating correctly.
●
Check cables for loose or improper connections.
●
After installing a non-plug and play (PnP) expansion board or other option (such as a diskette
drive), reconfigure the computer.
●
Are all necessary device drivers installed?
●
Have all printer drivers been installed for each application?
●
Have you removed diskettes, optical disks, and USB drive keys from the drives before powering
on the computer?
●
Are you running the latest version of BIOS, drivers, and software?
114 Chapter 6 Diagnostics and troubleshooting ENWW
- HP Z210 CMT Workstation 1
- About this guide 3
- Table of contents 5
- 1 Product overview 13
- Processor technology 14
- Memory technology 14
- Graphics 15
- Expansion card slots 15
- Additional features 15
- Workstation components 16
- Front panel components 17
- Rear panel components 18
- Workstation specifications 19
- Power supply currents 20
- Power supply specifications 21
- System fans 22
- Resetting the power supply 22
- Environmental specifications 23
- ENERGY STAR Qualification 24
- ERP compliance mode 25
- Accessibility 25
- Hyper-threading 25
- SATA Power Management 26
- Intel Turbo Boost Technology 26
- HP Cool Tools 26
- Ensuring proper ventilation 27
- Setting up Novell SLED 31
- Updating the workstation 32
- Upgrading device drivers 33
- Restore method 34
- Ordering backup software 35
- Restoring Windows 7 35
- Restoring Novell SLED 36
- 4 System management 37
- Desktop management 48
- Installing a remote system 49
- Replicating the setup 50
- HP Client Manager Software 51
- ROM Flash 52
- HP SoftPaq Download Manager 52
- System Software Manager 52
- FailSafe Boot Block ROM 53
- Workstation security 54
- SATA hard disk drive security 55
- Password security 58
- Chassis security 62
- Drive Protection System 63
- ECC fault prediction 63
- Thermal sensors 63
- Dual-state power button 64
- 5 Replacing components 65
- Warnings and cautions 66
- Service considerations 67
- Table 5-1 Static shielding 68
- Grounding the work area 69
- Cables and connectors 70
- Customer Self-Repair 71
- Component locations 72
- Predisassembly procedures 74
- Disassembly order 75
- Side access panel 77
- Removing the front bezel 80
- Installing the front bezel 80
- Removing the speaker 91
- Installing the speaker 91
- Power supply 92
- Power connections 93
- Rear system fan assembly 94
- Supported DIMM configurations 95
- DIMM installation guidelines 95
- DIMM installation order 95
- BIOS errors and warnings 96
- Removing a DIMM 96
- Installing a DIMM 97
- Table 5-5 PCI slots 99
- Expansion card 102
- Installing an expansion card 104
- Removing the battery 105
- Hard disk drive 106
- Installing hard disk drives 107
- CPU heatsink 110
- Installing the CPU heatsink 111
- Removing a CPU 113
- Installing a CPU 114
- System board 115
- Installing the system board 116
- Product recycling 120
- ENWW 109 121
- Calling technical support 122
- Locating ID labels 122
- Locating warranty information 123
- Diagnosis guidelines 124
- Diagnosis during operation 125
- Troubleshooting checklist 126
- HP Support Assistant 127
- HP Performance Advisor 127
- E-support 127
- Helpful hints 128
- Solving minor problems 130
- Solving diskette problems 132
- Solving hard drive problems 133
- Solving display problems 135
- Solving audio problems 137
- Solving printer problems 138
- Using Vision Creator 140
- User interface 143
- Test tab 144
- Status tab 145
- History tab 146
- Errors tab 146
- Help tab 146
- Diagnostic codes and errors 147
- LED color definitions 151
- POST error messages 152
- 7 Configuring RAID devices 158
- Configuring SATA RAID devices 159
- Configuring system BIOS 160
- Creating RAID volumes 161
- Resetting the password jumper 163
- Using the CMOS Button 164
- A Connector pins 166
- ENWW 155 167
- ENWW 157 169
- ENWW 159 171
- B System board designators 173
- CRoutine Care 175
- Cleaning the monitor 176
- Cleaning the mouse 176
- D Locating HP resources 177
- Product information 178
- Product support 179
- Product documentation 180
- Product diagnostics 182
- Product updates 183
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