HP Pro 3000 Guía de usuario descargar pdf (Pagina 41)

The scanner has stopped working correctly

If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is

working. If the problem persists, proceed with the next step.

1. A cable might be loose. Ensure that both the USB cable and power supply are properly

connected.

Use the cable that was included with the scanner. Another USB cable might not be compatible

with the scanner.

2. Ensure that the scanner is receiving power.

a. Check that the green LED on the power supply case is on.

b. If the green LED is not on, ensure that power is available to the power outlet or surge

protector that the power supply is plugged into.

c. If power is available to the power outlet or surge protector but the green LED is still not on,

the power supply might be defective. Contact

www.hp.com/support for assistance.

3. Unplug the power cable from the power source, wait 30 seconds, and then plug it back in.

4. Restart your computer.

5. Windows: On the computer, open Control Panel and use the Add/Remove tool (in Vista,

Windows 7, and Windows 8, the Programs and Features tool) to uninstall the following

applications:

●

HP Scanjet 3000 s2

●

HP Scanjet 3000 s2 ISIS

●

HP Easy Scan

6. Reinstall the applications using the HP scanning software CD that came with your scanner.

ENWW

Scanner initialization or hardware problems

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HP Pro 3000 Guía de usuario Pagina 41