HP ProDesk 405 G2 Microtower PC Manual de usuario

Maintenance and Service GuideHP ProDesk 405 G2 Microtower

Front panel componentsDrive configuration may vary by model. Some models have a bezel blank covering the optical drive bay.1 Slim Optical Drive (optio

Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beepsstop after fifth iteration

Table 7-2 Solving Network Problems (continued)Wake-on-LAN feature is not functioning.Cause Solution4. Click the Configure button.5. Click the Power M

Table 7-2 Solving Network Problems (continued)Network status link light never flashes.NOTE: The network status light is supposed to flash when there

Table 7-2 Solving Network Problems (continued)Network controller stopped working when an expansion board was added to the computer.Cause SolutionThe

Solving memory problemsIf you encounter memory problems, some common causes and solutions are listed in the following table.CAUTION: Power may still b

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beepsstop after fifth iterati

Solving CD-ROM and DVD problemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the followingtable or to the doc

Movie will not play in the DVD drive.Cause SolutionDecoder software is not installed. Install decoder software.Damaged media. Replace media.Movie rati

Solving USB flash drive problemsIf you encounter USB flash drive problems, common causes and solutions are listed in the following table.USB flash dri

A USB device, headphone, or microphone is not recognized by the computer.Cause SolutionThe correct device driver is not installed. 1. Install the corr

Rear panel components1 Power Cord Connector 7 Voltage Select Switch (included on somemodels only)2Line-In Audio Connector (blue) 8 Line-Out Connec

Unable to connect to the Internet.Cause Solution4. Select the Cookies check box and click the Delete button.Cannot automatically launch Internet progr

Computer will not continue after HP logo screen displays.Cause SolutionTo access Automatic Repair:1. Press the Windows logo + l to open the Settings c

8 POST error messagesThis appendix lists the error codes, error messages, and the various indicator light and audible sequencesthat you may encounter

Control panel message Description Recommended actionoption ROM. Internal PXE option ROM isused for booting from the NIC to a PXEserver.162-System Opti

Control panel message Description Recommended action301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computerturned off.2. Check connec

Control panel message Description Recommended action601-Diskette Controller Error Diskette controller circuitry or floppy drivecircuitry incorrect.1.

Control panel message Description Recommended action2. Apply hard drive firmware patchif applicable. (Available athttp://www.hp.com/support.)3. Back u

Control panel message Description Recommended action4. Replace keyboard.Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities

Activity Beeps Possible cause Recommended action4. Replace the system board.Red Power LED flashes fivetimes, once every second,followed by a two secon

Activity Beeps Possible cause Recommended actionto the appropriate voltage. Proper voltagesetting depends on your region.2. Replace the system board.O

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of thecomputer. Keep these num

9 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer SetupUtilities

1. Shut down the operating system properly, then turn off the computer and any external devices, anddisconnect the power cord from the power outlet.2.

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character,your new password, another slash (/) or alterna

3. Remove the access panel.CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to backup the computer CMOS se

10 HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HPincludes on all produc

1. Go to http://www.hp.com.2. Point to Support, located at the top of the page, and then click Download Drivers.3. In the text box, enter the product

11 System backup and recoveryBacking up, restoring, and recovering in Windows 8.1 orWindows 8Your computer includes tools provided by HP and Windows t

Using Reset when the system is not respondingNOTE: You may be prompted by User Account Control for your permission or password when you performcertain

Recovery using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. Go to http://www.hp.com/

1. After you successfully set up the computer, create recovery media. This media can be used to reinstallthe original operating system in cases where

2 Activating and Customizing the SoftwareNOTE: This chapter provides information for both Windows 7 and Windows 8.Activating and customizing the softw

NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from amedia card and you may not be able to run system

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.2. Select Windows disk.3. From the drop-down menu, select

1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protection, System Restore, clic

7. Select Yes, and then click Next. Your computer restarts.8. When the computer restarts, you will see the Recovery Manager welcome screen again. Unde

6. If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media.On the Welcome screen, under I need help immedia

After the repair is completed:1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.2. Follow the on-screen instructions

A Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch feature onthe computer permi

Country-specific requirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

B Statement of VolatilityHP confirms that Intel-based business desktop HP ProDesk 405 G2 MicroTower systems contain DDR3volatile memory (memory amount

11. Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it.12. Remove the AC power, wait 10 seconds until the unit AC pow

Installing or upgrading device driversWhen installing optional hardware devices after the operating system installation is complete, you must alsoinst

C SpecificationsChassisHeightWidthDepth13.98 in6.50 in14.10 in355 mm165 mm358 mmApproximate Weight 14.33 lb 6.50 kgTemperature RangeOperatingNonoperat

Current Leakage with Energy Efficient Power Supply <600uA / 230 VAC1This system utilizes an active power factor corrected power supply. This allows

IndexAaccess panelillustrated 9locked 74removal 24AMD Radeon HD8350 graphics board,illustrated 14audible codes 109audio problems 85Bbackup and recover

battery 45drive cables 33expansion card 29memory 27optical drive 36Internet access problems 101Kkeyboardcleaning 18keyboard problems 88LLEDsblinking P

data cable pinouts 21hard drive characteristics 21screws, correct size 20serial number location 4serial port, illustrated 14service considerations 19S

Customizing the monitor displayYou can customize display settings for Windows 8 separately for the Start screen and the Desktop.To customize the Start

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information onsupported parts for your co

Item Description(1) Front bezel For use in all countries and regions except for the People’s Republic of China For use in the People’s Republic of C

CablesItem Description(1) SATA data cable, hard drive, 10 inch, two straight ends(2) SATA data cable, 10 inch, one straight end, one right angled end

Misc partsItem Description(1) Fan sink (includes replacement thermal material) Standard BFR/PVC free(2) Speaker(3) Fan(4) Front I/O assembly(5) Fan ve

© Copyright 2014 Hewlett-PackardDevelopment Company, L.P. The informationcontained herein is subject to change withoutnotice.Intel and Pentium are tra

Item Description Grommet (hard drive screw, blue) WLAN antennas Clamp lock HP Ultraslim Keyed Cable Lock Thin USB powered speakers HP Webcam, 72

DrivesDescriptionHard drives and solid-state drives (SSDs)2 TB, 7200 rpm, 3.5 inch1 TB, hybrid SSD, 2.5-inch1 TB, 7200 rpm, 3.5 inch500 GB, 10000 rpm5

PCI boards Description(1) AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB(2) Nvidia NVS310 PCIe x16 graphics card, 512 MB Nvidia NVS315 PCIe x16 gr

4 Routine care, SATA drive guidelines, anddisassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree ofsen

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool isavailable through many electronic supply outlets.

ScrewsThe screws used in the computer are not interchangeable. They may have standard or metric threads andmay be of different lengths. If an incorrec

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the generalhousehold waste. In order to forward them to recyc

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not placethe device directly on your

●Some flat ribbon cables come prefolded. Never change the folds on these cables.●Do not bend any cable sharply. A sharp bend can break the internal wi

5 Removal and replacement procedures:MicrotowerNOTE: HP continually improves and changes product parts. For complete and current information onsupport

Access panelTo access internal components, you must remove the access panel:1. Prepare the computer for disassembly (Preparation for disassembly on pa

Front bezelDescriptionFront bezel for use in all countries and regions except for the People’s Republic of ChinaFront bezel for use in the People’s Re

Optical drive bezel blankOn some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank beforeinstalling an optica

MemoryDescription8-GB, PC3-128004-GB, PC3-128002-GB, PC3-12800The computer comes with double data rate 3 synchronous dynamic random access memory (DDR

Installing DIMMsCAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drainbefore adding or removing memory m

Expansion cardsNvidia NVS310 PCIe x16 graphics card, 512 MBNvidia NVS315 PCIe x16 graphics card, 1 GBAMD Radeon HD8490 DP PCIe x16 graphics card, 1 GB

5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.NOTE: Before removing an installed expansion ca

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansionsocket away from the card and carefully rock the car

iv Safety warning notice

9. Press the expansion card retention latch against the back of the chassis (1) and slide it down (2) so thatthe tabs on the back of the latch slide i

DrivesDescriptionOptical drivesDVD±RW driveDVD-ROM driveBlu-ray BD-RW SuperMulti XL DriveHard drives and solid-state drives (SSDs)2 TB, 7200 rpm, 3.5

●HP has provided four extra 6-32 hard drive mounting screws installed on the front of the chassis behindthe bezel (1). The mounting screws are require

Drive positions1 Slim optical drive bay2 3.5-inch internal hard drive bay3 2.5-inch internal hard drive bay4 3.5-inch internal hard drive bayNOTE: The

Removing a slim optical driveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.1. Prepare the com

4. Align the small pins on the release latch with the small holes on the side of the drive and press the latchfirmly onto the drive.5. Slide the optic

Removing a 3.5-inch hard driveNOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so thatyou can transfer

Installing a 3.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 23).2. Remove the access panel (Access pa

Removing a 2.5-inch hard driveNOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so thatyou can transfer

Installing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 23)2. Remove the access panel (Access pan

Table of contents1 Product features ...

WLAN moduleDescriptionHP WLAN 802.11 a/b/g/n + Bluetooth 4.0Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0You can install a WLAN mo

5. Remove the two Phillips screws (2) that secure the module to the PCIe card.6. Lift the module to a 45-degree angle, and then pull it away to remove

10. Connect the antenna cables from the module (5).44 Chapter 5 Removal and replacement procedures: Microtower

RTC batteryThe battery installed on the computer provides power to the real-time clock. When replacing the battery, usea battery equivalent to the bat

Type 2a. To release the battery from its holder, squeeze the metal clamp that extends above one edge ofthe battery. When the battery pops up, lift it

7. Reset the date and time, your passwords, and any special system setups using Computer Setup.8. Lock any security devices that were disengaged when

Front I/O and power switch assembly1. Prepare the computer for disassembly (Preparation for disassembly on page 23).2. Remove the access panel (Access

5. Remove the cables from the metal clip built into the base pan.6. From the front of the computer, remove the Torx T15 screw (1) that secures the ass

Fan sinkDescriptionFan sink, standardFan sink, BFR/PVC freeWARNING! To reduce risk of personal injury from hot surfaces, allow the internal system com

Speaker1. Prepare the computer for disassembly (Preparation for disassembly on page 23).2. Remove the access panel (Access panel on page 24).3. From t

Cleaning the monitor ... 19Clean

5. Under the drive cage, remove the speaker cable from the clip built into the base of the chassis (1), andthen remove the speaker from the chassis (2

FanIMPORTANT: System fan only ships with select models. Most models do NOT include a system fan. Onmodels without a fan, Mylar covers the inside of th

5. Lift the fan out of the chassis (2).To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer.54 Chapte

Power supplyNOTE: System board appearance may vary.Description300W, Active PFC + SEPA180W, Energy Star 5.0180W, Active PFC180W, regular1. Prepare the

Power supply connectors connect to the drives as follows:●P3 connector: primary hard drive●P5 connector: primary optical drive●P4 connector: secondary

5. From the inside of the chassis, press the power supply release button (1), slide the power supply towardthe front of the computer (2) , rotate slig

System boardNOTE: All system board spare part kits include replacement thermal material.NOTE: System board appearance may vary.DescriptionSystem board

6. Slide the system board toward the front of the computer to disengage the I/O panel(2), and then lift thesystem board out of the computer (3).When r

HP ProDesk 405 G2 system board calloutsSys Bd Label Sys BdConnectorColor Component Sys Bd Label Sys BdConnectorColor ComponentCMOS CMOS button Yello

XU1 Processor Green Processor(soldered on) IN/OUT Input andoutput jacksSilver Headphone andmicrophone jacksPWRCPU ProcessorpowerconnectorWhite 4-pin p

System board ...

6 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

NOTE: If you do not press F10 at the appropriate time, you must restart the computer and againrepeatedly press F10 when the monitor light turns green

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.Table 6-1 Computer Setup—FileOp

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.Table 6-2 Computer Setup—Sto

Table 6-2 Computer Setup—Storage (continued)Shortcut to Temporarily Override Boot OrderTo boot one time from a device other than the default device s

Table 6-3 Computer Setup—Security (continued)●Front USB Ports●Rear USB Ports●Internal USB PortsSlot Security Allows you to disable any PCI or PCI Exp

Table 6-3 Computer Setup—Security (continued)approved digital certificates to run during the firmware and OS boot process. Default is disabled,except

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.Table 6-5 Computer Setup—Ad

Recovering the Configuration SettingsThis method of recovery requires that you first perform the Save to Removable Media command with theComputer Setu

7 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, harddrive,

Changing a Setup or Power-On password ... 113Dele

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that yourservice call is handled properly:●Be in f

●If you have installed an operating system other than the factory-installed operating system, check to besure that it is supported on the system.●If t

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause SolutionProcessor is too hot. 1. Make sure airflow to the computer is not blocked. Leave a10.2-cm (4-inch) clearance on all ven

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two secondpause, and the computer beeps t

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the harddrive may have been damaged.▲Perform

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

Do not know how to remove a media card correctly.Cause SolutionNOTE: Never remove the card when the green LED is flashingAfter installing the media ca

1 Product featuresStandard configuration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

Blank screen (no video).Cause SolutionCAUTION: When attempting to resume from Sleep state, do nothold down the power button for more than four seconds

Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computerbeeps seven times. (Beeps s

Image is not centered.Cause SolutionPosition may need adjustment. Press the monitor's Menu button to access the OSD menu. SelectImageControl/ Hor

High pitched noise coming from inside a flat panel monitor.Cause SolutionBrightness and/or contrast settings are too high. Lower brightness and/or con

Sound does not come out of the speaker or headphones.Cause SolutionSoftware volume control is turned down or muted. Double-click the Speaker icon on t

Computer appears to be locked up while recording audio.Cause SolutionThe hard disk may be full. Before recording, make sure there is enough free space

Printer will not print.Cause SolutionIf you are on a network, you may not have made the connectionto the printer.Make the proper network connections t

Keyboard commands and typing are not recognized by the computer.Cause SolutionKeyboard connector is not properly connected. Shut down the computer, re

Mouse does not respond to movement or is too slow.Cause SolutionMouse may need repair. See the Worldwide Limited Warranty for terms and conditions.Com

Table 7-1 Solving Hardware Installation Problems (continued)A new device is not recognized as part of the system.Cause SolutionTo access Device Manag