HP SP1 Manual de usuario descargar pdf (Pagina 50)

Chapter 6: User Interface New Work Item

Altiris Helpdesk Solution User Guide 50

Late - Lists the number of work items Planned after the start date.

Overdue - Lists the number of work items not Closed or Resolved after the due date.

Resolved - Lists the number of work items with the status as Resolved. Work items can have a status

of Resolved and still be open. Once verification is received, work items can be finalized with the

Closed status.

Held - Lists the number of work items with the status as Hold.

Closed - Lists the number of work items with the status as Closed.

New Work Item

The New work item page lets you create a New work item. Workers can perform a variety of tasks to

the item, such as: link work items together, associate assets and contacts to the work item, attach

uploaded files to the work item, and send e-mail.

To Open a New Work Item

1 Click Work items>New work item listed below Commands. <OR>

2 Click New work item listed below Common tasks.

Toolbar Description

The following diagram describes the toolbar:

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HP SP1 Manual de usuario Pagina 50