
Question Answer
How do I enable HP Sygate Security Agent on the Windows
XP Embedded-based thin client for the HP SAM client(s)?
Go to HP Sygate Security Agent advance rules and create a
new rule for HP SAM. Add IEXPLORE.EXE and/or
hprdcw32.exe to the Application tab. On the Ports and
Protocol tab, set protocol to TCP and type 80,443,3389,42966
on the remote port line if you want both clients to work.
Otherwise, make sure port 3389 is set for IEXPLORE. You
can set port 80, 443, 3389, or 42966 for the Windows-
based client or leave it alone (all). For advanced methods
such as an Altiris script, you can create the script similarly
here or use the HP Sygate Security Agent Policy Editor tool
(download as a SoftPaq from the HP website).
I am unable to view the Japanese characters on the web
client.
Check to make sure the Japanese fonts are installed on the
access device.
Can I administer the HP SAM server using another browser
such as Opera and Firefox?
No, these browsers are not supported.
88 Appendix B Frequently Asked Questions
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