Hp Library and Tape Tools Manual de usuario Pagina 1

HP Library and Tape Tools v4.17 UserGuideAbstractHP Library and Tape Tools (L&TT) is a comprehensive application that provides functions for ident

data is presented in a more useful format. Reports and support tickets are generated onall operating systems supported by L&TT.• Automatic notific

1. Click Sys Perf on the main toolbar. The System Performance screen appears.2. Click the Restore Performance Test tab.Figure 39 Restore Performance T

• File Size—Specify a range of possible file sizes for the test data (suggested startingvalue is to use the default value).• File Tree Depth—Specify t

Figure 40 Backup Performance Test tab of the System Performance screen3. Specify the following parameters:• Read Size—Enter the maximum block size (in

measure of the access rate of the real data, point each reader at the data that each streamwill back up.• Read Files—Specifies whether the files must

The two options available for the Backup Performance test are as follows:• Blocksize—Specify the blocksize (in bytes) to be read. Typical values are 3

• Write 1GB of data for DAT72 and below and 2GB of data for DAT160 and above and thenmeasures the write margin.• Read 1GB of data for DAT72 and below

OptionsMedia Test (defaults to FALSE)—Writes and reads, looking for tape errors,including servo errors.•• Allow Overwrite (defaults to FALSE)—Set to T

Table 27 SDLT Tape Edge Damage (TED) test details (continued)SDLT Tape Edge Damage (TED) testDetails/System PerformancetestOther notes• This test assu

Table 29 DLT SRAM Check test details (continued)DLT SRAM Check testDetails/System PerformancetestNOTE: For instructions on how to perform this test, s

Table 30 DDS Media Assessment test details (continued)DDS Media Assessment testDetails/System PerformancetestThere are two recommended options to cont

• Operating system specificSupport for Windows 2012 R2◦◦ Support for Windows 8.1◦ Support for Mac OSX 10.9• Generic to toolAdded message to inform use

Table 31 DDS Cooling test details (continued)DDS Cooling testDetails/System PerformancetestThis test can be stopped before it completes. To abort the

• “Tape Erase utility” (page 113)• “Re-initialize LTFS tape” (page 114)• “DAT Autoloader Firmware Tape Creator” (page 114)Compare Statistics utilityTa

Firmware Tape Creator (FUP tape) utilityTable 35 Firmware Tape Creator (FUP tape) utility detailsFirmware Tape Creator (FUP tape) utilityDetails/Devic

Table 37 LTO6 EEPROM download utility details (continued)LTO-6 EEPROM download utilityDetails/Device Specific utilityAfter running the utility, power

Table 39 Tape Erase utility details (continued)Tape Erase utilityDetails/Device Specific utilityNOTE: For instructions on how to perform this utility,

6 Reports and support ticketsA prime feature of L&TT is the ability to generate reports and support tickets. In the event of ahardware problem, a

is set to the desired level before generating the HTML report because the detail level withinthe HTML file cannot be changed.• When generating a repor

• The system information – if the ticket was pulled using L&TT, but not if generated from CommandView TL.• The library• The drivesThe decode is ar

Figure 43 Support ticket System Configuration sectionWhen troubleshooting, check for:• Tool version—The version of L&TT from where the ticket was

In most cases additional categories between Drive and Interface cleanly separate drive issues frominterface issues, which can have similar symptoms an

• In a library with mixed drive technologies, drive firmware cannot be downloaded from thelibrary firmware download screen. Each drive must be selecte

Understanding STTF support ticketTape drive creates a snapshot log in volatile memory and saves it to an area of non-volatile memory(flash). To genera

Figure 46 STTF configuration screenFigure 47 View STTF configuration screenUnderstanding LTO support tickets 121

7 Additional functionalityThis chapter describes additional features of the program that are not covered elsewhere in thisguide.• “Setting software pr

Figure 48 L&TT Preferences dialog box (default settings shown)To set the preferences in the CSI version of L&TT from the Main screen, use the

Figure 49 L&TT preferences dialog box (CSI version)Available optionsThe following list describes the available options. Some options are not avail

• Enter Maximum emailsize— This option lets you specify a maximum size (in megabytes)for support tickets. If the support ticket exceeds this size, it

Using the Internet update functionalityThe Windows, Linux, and HP-UX versions of L&TT can automatically notify the user of the followingconditions

Figure 50 Customer Advisories/Notifications dialogThe advisories for the selected Device Family are listed from most recent to oldest.Select an adviso

Using passwordsA number of tool features are available only when enabled with a password. The password isintended to prevent inexperienced users from

Figure 51 Front panelUsing the Move Media functionMost supported libraries and autoloaders support a set of commands for moving media from onelocation

operating system has performed its own rescan and logically moved the device after theupdate. If this happens, use L&TT rescan to locate the devic

Figure 52 Move Media screenThe Move Media screen is divided into two sections showing all available source and destinationdrives, slots, and mailslots

1. The source is empty.2. The destination is full.3. The picker is full with some other media.4. The source and destination are the same.5. Invalid ar

1. Select Run Utilities from the Utilities menu to display the Run Utilities dialog.Figure 53 Run Utilities dialog2. Select the utility from the Utili

System Config utilityThe System Config utility checks the local host configuration. The System Config utility extracts thelocal host configuration and

Using the quiet mode featureDepending on the quiet mode argument specified, warning and error dialog boxes may not bedisplayed in quiet mode. Quiet mo

Figure 55 Installation Check wizard2. Select the device on which to run the installation check and click Start Verification to displaythe next screen

Figure 56 Installation Check wizard results5. Click OK to close the Installation Check wizard. Closing the wizard also closes L&TT. If youwant to

◦ Management IP/URL and port◦ List of monitored drives• Start service — Click to start the TapeAssure service• Stop service — Click to stop the TapeAs

Figure 58 Tool Status Report screen (GUI)2. Follow the steps outlined on the Tool Status Report screen.3. Click one of the following buttons:• Send as

Figure 59 Tool Status Report screen (CSI)2. From the Tool Status Report screen, enter one of the following commands:• preview—Displays the TSR in a te

2 Using L&TT on Windows• “Installing L&TT” (page 14)• “Using the graphical user interface” (page 15)• “Managing firmware ” (page 25)Installing

8 Advanced installation topicsThis chapter contains the following sections:• Other changes to the system (GUI)• Reboot criteria• Running L&TT from

1. Fully install L&TT onto a computer. If desired, also install any necessary firmware files into thefirmware subdirectory.2. Remove the logs dire

1. Navigate to the L&TT installation directory on the remote computer.Figure 62 HP L&TT installation directory on a remote computer2. Execute

• Misc— This directory is used to hold test data files and L&TT history for the specific deviceson the system. These files are used by L&TT it

9 Accessing HP library LTO-5 and LTO-6 drives over EthernetHP LTO-5 and LTO-6 library tape drives support drive diagnostics via the Ethernet interface

Figure 63 Ethernet ports on switch in the ESL-e and EML-e librariesFor the ESL G3 library, connect to the service port, as shown in Figure 64 (page 14

Figure 65 Ethernet port on LTO-5 tape drive in the 1/8 G2 Tape Autoloader and MSL librariesNOTE: The 1/8 G2 Tape Autoloader and MSL libraries also hav

10 Frequently asked questionsThis chapter addresses several of the most common questions regarding L&TT software.Click the appropriate link:• “Gen

Why should I use latest version of LTT?The latest version generally have some new features and defect fixes. It is always recommendedto use latest ver

Where can I find information about hardware and software compatibility?The links in this section provide information about hardware and software compa

3. Click Next. Read the program license agreement and click Yes to accept the terms of thelicense agreement.4. Read the readme file for any last-minut

How do I use L&TT to find my drive serial number?• With the Windows version, select the device and click Identity on the toolbar. The deviceinform

How do I send a support ticket?• Use the email support ticket option if possible. See ???.• If the above option is not possible, save the ticket to a

• “How do I send an L&TT event log?” (page 152)• “If backup/restore fails what I should do?” (page 152)• “How LTT can help to identify the problem

• “How do I verify the capacity of a tape?” (page 153)• “How many more uses are left in this cleaning cartridge (LTO only)?” (page 153)• “How do I sen

in the logs directory. Archive the file into a compressed archive and attach the archive file to anemail.NOTE: Customer support personnel typically pr

1. Press Ctrl+Alt+Del.2. Click Task Manager.3. Click the Processes tab.4. Select the process named HP_LTT.exe and click End Process.When installing L&

You can access the L&TT firmware FTP site at:“ftp.hp.com/pub/information_storage/software/ltt/firmware”.The firmware files are named using the fol

• Why does L&TT for OpenVMS not see my media changer?• Why am I getting Error activating image PTHREAD$RTL while running L&TT on Open VMS7.3-1

Why doesn't L&TT for HP-UX see all the devices connected to a SAN environment?L&TT may not be able to see all of the devices (e.g. librar

Why doesn't L&TT for Windows see devices that are connected to a computer runningHP-UX?L&TT does not support a client-server model such a

Starting L&TT1. Launch the HP L&TT by double-clicking the L&TT shortcut icon on the desktop or click Start >Programs > HP Library an

11 TroubleshootingThis chapter is divided into the following sections:• Troubleshooting L&TT• Troubleshooting devices• Troubleshooting third-party

This section starts with the most common questions you may have concerning the health of yourtape drive. You can work through each of them in turn or

Is the drive working as expected?If you suspect that your drive is not working properly, run the Assessment test for your drive. If thedrive passes th

Additional interactive device troubleshooting contentHP Guided Troubleshooting, also known as FireFly, is an interactive, web-based, guidedtroubleshoo

12 Support and other resources• “Getting support” (page 164)• “Contacting HP” (page 164)• “Other HP websites” (page 164)Getting supportFor any assista

A Operating system supportTable 43 L&TT operating system supportLast supported version ofL&TTOS variantOperating systemCurrentWindows 2012 x64

B Discontinued productsThe following products were supported in earlier versions of L&TT, but are not supported in thecurrent version:Table 44 Dis

C Using a firmware update (FUP) tapeThe preferred method for updating drive firmware is by using the L&TT application. Firmware canbe updated on b

Libraries and autoloadersUse of FUP tapes in STK libraries works just as it does for standalone drives. See the descriptionabove for that information.

4. Use the [-] or [+] key to select the slot containing the FUP tape. Select [OK].5. Monitor the front panel for status during the upgrade. The tape w

SelectingSkip Device Scan, will skip the hardware scan and the I/O Mode buttons aredisabled. With this mode, no devices will be listed on the main scr

UltriumStandalone Ultrium drivesThere is no hard-coded limit on the number of times a given Ultrium FUP tape can be used to updatethe firmware in a pa

DAT72x10 autoloaderThe FUP tape will update both the autoloader and drive firmware.To create a FUP tape for a DAT72x10 autoloader:1. Place the drive f

D Support ticket fieldsDrive healthThe Drive Health section shows the health of the drive from a number of aspects.Figure 66 Support ticket Drive heal

When troubleshooting, check for:• Any output from the device analysis rules. This should be the first place to look.• Any highlighted items.Drive conf

Figure 68 Support ticket Drive Environment sectionWhen troubleshooting, check for:• The margin assessment, rather than the reported temperature• Over

Figure 70 Support ticket Drive Usage section• Tape Pulled – expressed in full volume equivalents (FVEs), which is the equivalent of writingto or readi

Cartridge identityThe Cartridge Identity section shows information specific to the last cartridge loaded – eithercurrently loaded or ejected.Figure 72

Figure 74 Support ticket Cartridge Configuration sectionWhen troubleshooting, check for:• Write protected. Not an issue if set, but may cause backups

Figure 77 Support ticket Cartridge Usage sectionCartridge historyThe Cartridge History section shows anything specific for this tape that was identifi

IndexAabort test (GUI), 53add I/O history to event log option, 124additional information, finding, 13ASPIdescribed, 18Autoloader Exerciser test, 110Bb

Additional device scan considerationsAfter the initial scan is complete and saved, future full system hardware scans become unnecessaryin most cases.

viewing revision history, 25firmware command, 49firmware file path option, 124Firmware Management screen, GUI, 24Firmware Tape Creator utility, 112For

features that require one, 128obtaining, 50setting, 128, 157using, 128plugin, 133preferencesavailable options, 125setting, 122preferences command, 123

Connectivity, 86DAT320 Encryption, 106Data Compression, 87DDS Cooling, 109DDS Media Assessment, 108destructive to media, caution, 71Device Self-Test,

Skip this dialog in the futureIf this checkbox is selected when you click Continue, the Startup screen is not displayed onsubsequent uses of L&TT.

© Copyright 2002, 2014 Hewlett-Packard Development Company, L.P.Hewlett-Packard Company makes no warranty of any kind with regard to this material, in

Application window layoutAfter the I/O mode is selected, click Continue on the Startup screen. The L&TT main screen is shownas in Figure 5 (page 2

determining the cause. When the scan completes successfully, the device list automaticallyswitches to the By Product tab.The Scan tab allows you to re

Figure 7 Device information screen1. A visual representation of the selected product (the images are in grayscale).2. Provides the following general i

Figure 8 Compatible data cartridges screen5. TapeAssure service status for the selected drive. TapeAssure is supported for LTO-3 and latergeneration L

1. A visual representation of the selected product (the images are in grayscale).2. As with a standalone drive, this area provides the relevant inform

Get files from web functionalityThe Windows version of L&TT offers comprehensive firmware management functionality that findsand downloads firmwar

Firmware files can be obtained in three ways:1. Select the device in the device listing and click Firmware on the main toolbar. On the Firmwarescreen,

Uploading firmware to devicesBefore updating any firmware files, you must acquire the latest firmware files and ensure that theyare placed in the Firm

NOTE: With several products, after the firmware file is selected, a message is displayed to informthe certain requirements such as important prerequis

which the product ID does not match the desired firmware file (and the ID may also need tobe updated):◦ When a library is being updated from one drive

Contents1 Introduction...9Software features...

5. If any options are available for the selected test, the Options button is enabled. Click Optionsbutton to review and set the desired options. When

Figure 15 Email Test/Utility resultsAborting a testThe selected L&TT tests can be stopped before they complete. Check the test description to seew

For tests that can be terminated, the Start Test button changes to Abort Test as shown in Figure 16(page 32).Figure 16 Aborting Test buttonClick Abort

Figure 17 Utility screenFor detailed information about the utilities screen, as well as information about how to run theutilities, see “Tests”.Using t

Figure 18 Support ticket generation screenNOTE: In addition to the above options, the bottom section of the support screen providesresources for findi

(Home, End, Page Up, Page Down, and the arrow keys), the Windows scroll bars, and the mouseto navigate through the document.To print the report or sup

Figure 19 Email Support Ticket dialog boxPrerequisitesBefore L&TT can email a report or support ticket, you must either have a MAPIcompliant email

From the Support screen, click Send Support Ticket by Email to send the report or support ticket byemail to an HP support center (or other destination

3 Using L&TT on non-Windows systems• “Installation” (page 38)• “Using the command screen interface (CSI)” (page 41)• “Managing firmware” (page 47)

Installing L&TT for HP-UXHP-UX installation prerequisitesSoftware dependencies/prerequisitesDevices do not need to be claimed by the operatingsyst

Using the command screen interface (CSI)...41Starting L&TT...

Installing L&TT for HP VMSHP VMS installation prerequisitesSoftware dependencies/prerequisites L&TT requires the following patches or higher t

3. Download or copy the L&TT tar file, hp_ltt<xx>.tar (where <xx> is the version number)to this directory.If you are copying the file

Starting L&TTTo start L&TT:• For HP-UX (pre-11i v3), Tru64, and Linux:Log on as root and execute the following commands:cd /opt/ltt./hp_ltt• F

Figure 20 Command Help screenUsing the scan mode selection screenWhen the CSI version of L&TT is started, the Scan Mode Selection screen is displa

When L&TT starts, it performs a device scan to identify all the devices connected to the computer,either directly or through a SAN. In large SAN e

Figure 23 CSI Main screenUsing the device information screenWhen you first select a product from the Main screen, the device information screen appear

Figure 24 Device information screen for a standalone deviceLibrary and autoloader productsFrom the device information screen for a library device, use

NOTE: Selecting individual drives within a library from the device list displays the drive as thoughit were a standalone product. Embedded drives are

1. On the L&TT main screen, enter Download. A required file from the HP FTP site is downloaded,and the Download Tool screen is displayed. The stat

4. Select the product and operating system, and then click the Download button in the firmwaresection. The download file may be a single file (standal

Library Read Write test...82ESL Vendor ID test...

Advanced optionsSometimes it is necessary to disable L&TT safeguards to perform more advanced operations. Theseoperations (options) are only avail

Figure 27 Test selector screen• To select a test, enter the number associated with the test. The Test screen appears.• To select a different device, e

Figure 28 Information screen for the currently selected test• To select a different device, enter the corresponding device number to toggle the select

Aborting a testSelected L&TT tests can be stopped with Ctrl-A before they complete. Check the test description tosee whether the test can be abort

Figure 30 Command line when L&TT is aborting a testUsing reports and support ticketsA major feature of L&TT is the ability to generate reports

to the device that can affect the support ticket, such as running a test or loading/unloadinga cartridge.4. After extracting (or refreshing) a report

4. Enter the number of the first parameter, and then enter the parameter data at the prompt.5. Repeat step 4 for each remaining parameter and option.N

3. Enter savexml [<arg>] to save the support ticket in XML format. The screen is displayed,as shown in Figure 31 (page 57).• If no argument is s

1. On the Main screen, enter the number corresponding to the device that you want to test. Thedevice information screen s.2. Enter the runscript comma

4 Command line functionality• “Overview” (page 59)• “Command line functions” (page 60)• “Return values” (page 70)OverviewCertain key functions of L&am

Using the Internet update functionality...126Finding customer adviso

runtime files. For more information, see the definition of the instname option in the commandline functions.L&TT displays a warning dialog when yo

The following functions are available through the command line:• “Configuring L&TT ” (page 61)• “Scanning the bus ” (page 62)• “Listing supported

system installation directory andrequired when L&TT is run fromremovable media, such as a USB flashdrive or CD.When running L&TT from the syst

specified and instname is notspecified, the L&TT runtime files will becreated in the dirpath directory.Otherwise, if dirpath is specified, theL&am

Running tests (CLF)L&TT can be launched from the command line to perform various tests. L&TTruns the test specified by the testname parameter

True for any test that writes data to atape and is executed through thecommand line.For each option that you want tospecify, enter the option name/val

To run the DDS Drive Assessment Test on a drive at path 236/0.3.0 onWindows:hp_ltt -f test p=2/0.4.0 testname="DDS Drive AssessmentTest" tes

a firmware downgrade is permitted.You must also enter a valid factorypassword using the passwordparameter to enable firmwaredowngrades. For more infor

proper format for your device, firstperform a scan of the bus. For moreinformation, see “Scanning the bus ”(page 62). Output of the scan is writtento

Converting a support ticket to XML (CLF)L&TT can be run from the command line to convert a support ticket to XMLformat. For more information about

How do I send a support ticket?...151Tests questions...

Return valuesWhen an operation is performed from the command line, L&TT returns a value indicating successor failure. Depending on the operation p

5 TestsL&TT provides numerous tests for analyzing storage hardware. These tests are grouped into twocategories: Diagnostic tests and Performance t

Drive Specific tests• “Drive Assessment test” (page 72)• “Device Analysis test” (page 73)Drive Assessment testTable 1 Drive Assessment test detailsDri

Table 1 Drive Assessment test details (continued)Drive Assessment testDetails/Device specific test• Run error rate tests—The test runs a series of int

Table 2 Device Analysis test details (continued)Device Analysis testDetails/Device specific testfor any known issues, customer use issues, and common

Table 3 Media Analysis test details (continued)Media Analysis testDetails/Media specific testNOTE: The Media Analysis test reads data from the media a

Table 4 LTO Media Assessment Full Tape test details (continued)LTO Media Assessment Full Tape testDetails/Media specific testHP recommends using the d

Table 5 Media Validation test details (continued)Media Validation testDetails/Media specific testof the media are not changed in any way. Supports sev

LTO Media Assessment testTable 8 LTO Media Assessment testLTO Media Assessment testDetails/Media specific testThis test checks the functionality of yo

Table 9 LTO Data Assessment test (continued)LTO Data Assessment testDetails/Media specific testTime taken (Avg)Data VerifiedTest OptionTape Generation

Is the drive firmware up to date?...162Is the drive working as expecte

Table 10 Library Exerciser test details (continued)Library Exerciser testDetails/Library specific testinformation needs to be updated, setting this op

NOTE:• Depending on the library model and test options selected, this test may overwrite data. Thetest will not overwrite data on MSL, ESL, and EML se

• Drive Test Option—If the Drive Load test is enabled, specify one of the following options:Off◦◦ Data loop back (default)◦ Read-only◦ Read/write• Car

Table 11 Library Read Write test details (continued)Library Read Write testDetails/Library specific testOptions• Allow overwrite (default: FALSE) — Se

Table 11 Library Read Write test details (continued)Library Read Write testDetails/Library specific testsequence will be repeated for each tape/drive

Table 11 Library Read Write test details (continued)Library Read Write testDetails/Library specific testconfiguration of tape locations. If the Librar

• “Read/Write test” (page 91)• “Initialize Element Status test” (page 92)• “Restore Factory Default Settings test” (page 93)Installation Check testTab

Table 14 Connectivity test details (continued)Connectivity testDetails/Other testOptions• Looping optionsSpecify Count based loop or Time based loop(m

Table 16 Data Compression test details (continued)Data Compression testDetails/Other testNOTE: The data compression test will overwrite all data on th

Table 18 Device Configuration test details (continued)Device Configuration testDetails/Other testOptions• Enable/Disable Data Compression—Specify enab

1 IntroductionHP Library and Tape Tools (L&TT) is a collection of storage hardware management and diagnostictools for HP tape mechanisms, tape aut

Move testTable 20 Move test detailsMove testDetails/Other testThis test performs a move command in a library or autoloader using source anddestination

Full Sweep testTable 22 Full Sweep test detailsFull Sweep testDetails/Other testThis test script moves the robotics through the full range of motion t

Table 23 Read/Write test details (continued)Read/Write testDetails/Other testOptions• Test Time Limit—Specify the time limit in minutes. Enter 0 for n

Restore Factory Default Settings testTable 25 Restore Factory Default Settings test detailsRestore Factory Default Settings testDetails/Other testChec

Figure 34 Result log file location in non-Windows systemPerformance tests• Drive Performance Test writes data to a tape drive and calculates the perfo

Figure 35 Drive Performance screen3. Select the tape drives for the Drive Performance test. All of the drives will be tested in parallel.4. Click the

• Test Size—The maximum amount of data written/read by the test. Valid choices are1GB, 2GB, 4GB, 8GB, 16GB, 32GB, 64GB, 128GB, and Full Tape. Larger v

Figure 36 Drive Performance Results tabRunning on non-WindowsFor Linux, HP-UX, Solaris, VMS, and MAC OS X, the devperf command is available for librar

Figure 37 Device performance tool screen3. To see the test options for devperf, use the command testoptions in the DevicePerformance Tool screen. The

4. Change the settings for one or more options. To change the settings, enter the number thatcorresponds with the option that you want to change. Ente