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8 Troubleshooting
This section provides information for identifying and correcting problems with Remote Web Console.
General troubleshooting
A system administrator is responsible for the operation and normal maintenance of the Remote
Web Console web client. The following are guidelines for troubleshooting the Remote Web Console
web client:
• Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached, and that the LAN is operating properly.
• Reboot the computer. Close any programs that are not responding. If necessary, reboot the
Remote Web Console computer and restart a Remote Web Console web client session.
• Check for any general error conditions. For a complete list of Remote Web Console error
codes, see the HP XP7 Remote Web Console Messages.
• Check the alert icon. Confirm the severity level of the storage system alert by clicking Alert in
the Remote Web Console main window. If you cannot resolve an error condition, contact HP
Technical Support.
The following illustration shows the workflow for troubleshooting:
104 Troubleshooting
- Abstract 1
- DescriptionDateEdition 2
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- Contents 9 9
- 1 Remote Web Console overview 10
- Multitaskinig 11
- Wizards and task management 11
- Remote Web Console components 12
- Setup workflow 13
- Cable connection requirements 13
- Setting up SSL encryption 14
- Creating a keypair 15
- Setting up SSL encryption 17 17
- Prerequisites 18
- Related information 18
- Setting up SSL encryption 19 19
- Setting up SSL encryption 21 21
- The completion window opens 22
- Setting up SSL encryption 23 23
- Setting up a client computer 24
- General requirement 25
- Configuring a Windows Server 27
- Configuring the web browser 27
- Installing Adobe Flash Player 27
- Deleting certificates for HCS 29
- Using the SMI-S function 30
- Installation procedure 36
- Initial super-user login 37
- Normal login 37
- Changing your password 39
- General restrictions 40
- Refreshing your user view 42
- Menu Bar 44
- Main window and wizard 45
- Main window controls 46
- Table Controls 47
- Filtering 47
- Reset View Settings 48
- Balloon dialog box 49
- User Groups 53
- User registering example 54
- Managing user accounts 58
- Creating user accounts 59
- Changing user passwords 60
- Changing user permissions 61
- Disabling user accounts 62
- Deleting user accounts 62
- Changing a user group name 65
- Deleting a user group 66
- Account lock policy 67
- Session timeout 67
- Configuration overview 68
- Creating a login message 68
- Setting system options 74
- 6 License keys 79
- Using the permanent key 80
- Using the term key 80
- Using the temporary key 80
- Using the emergency key 80
- Using the meter key 81
- 82 License keys 82
- Estimating licensed capacity 83
- Calculating pool capacity 85
- Installing the software 86
- Enabling a license 87
- Disabling a license 87
- Updating license status 88
- Viewing license information 88
- Cautions on licenses 89
- License key expiration 90
- Viewing and managing overview 91
- Viewing specific information 92
- Viewing port conditions 92
- Insight Manager 93
- Prerequisite 94
- Managing tasks 95
- Managing your tasks 96
- Stalled tasks 96
- Preparing a script file 97
- Managing tasks 99 99
- Managing tasks 103 103
- 8 Troubleshooting 104
- Checking alerts 105
- Login errors 106
- No-response errors 106
- Table 25 No-response errors 107
- Incorrect display errors 108
- UNIX operation errors 109
- Other errors 109
- Clearing web browser cache 110
- 112 Troubleshooting 112
- 9 Support and other resources 113
- Typographic conventions 114
- Reports in table view 116
- Host Groups report 117
- Hosts report 118
- Logical Devices report 119
- LUNs report 120
- MP Blades report 121
- MP Blade Details report 122
- Parity Groups report 123
- Ports report 124
- Figure 37 Ports report 125
- Table 38 Ports report 125
- Spare Drives report 126
- SSD Endurance report 126
- Storage System Summary report 127
- Reports in graphical view 129
- Channel Adapters report 130
- Physical View report 130
- Reports in graphical view 131 131
- Options and parameters 133
- Examples 133
- User-defined.properties file 138
- VVolForSnapshot parameter 139
- PoolIDForSnapshot parameter 140
- Setting up Java 141
- Procedure 142
- Related Topics 143
- Java Update Needed dialog box 146
- Troubleshooting 147
- Table 47 No response errors 150
- Clearing Java caches 152
- User Groups window 153
- Selected User Group Window 154
- Users tab 155
- Roles tab 155
- Resource Groups tab 156
- Create User Group wizard 157
- Create User Group 158
- Assigned Roles 159
- Assigned Resource Groups 159
- Selected Users 159
- Create User wizard 160
- Confirm window (Create User) 161
- Change Password Wizard 161
- Change Password 162
- Edit User wizard 163
- Edit User 164
- Confirm window (Edit User) 165
- Add User wizard 165
- Available Users 166
- Add button 167
- Remove button 167
- Selected Users table 167
- Confirm window (Add Users) 168
- Remove Users window 169
- Delete Users window 170
- Edit User Group wizard 170
- Edit User Group 171
- Delete User Groups window 172
- User Group wizard 173
- Edit Role Assignment wizard 177
- Unassigned Roles 178
- DescriptionItem 179
- Displays roles.Role 179
- Selected User Group 180
- Selected Assigned Roles 180
- Selected Unassigned Roles 180
- Setup Server wizard 181
- LDAP Properties window 182
- LDAP Properties 183
- RADIUS Properties window 184
- RADIUS Properties settings 185
- Kerberos Properties window 186
- Setup Server for LDAP 187
- Setup Server 188
- Selected Server 190
- Setup Server for RADIUS 191
- Setting RADIUS information 192
- Setup Server for Kerberos 197
- Kerberos Settings 198
- License Keys window 203
- Install Licenses wizard 204
- Install Licenses window 205
- Enable Licenses window 207
- Disable Licenses window 208
- Remove Licenses window 209
- Update License Status window 210
- Login Message window 212
- Edit Storage System wizard 212
- Edit Alert Settings wizard 213
- Edit Alert Settings window 214
- SNMP tab 216
- Email tab 218
- Add SNMP Manager window 219
- Add SNMP Traps window 220
- Change SNMP Traps window 221
- Add Community window 221
- Change Community window 222
- Add Address window 223
- Change Settings window 223
- Edit System Options wizard 226
- Edit System Options window 227
- Column Settings window 229
- Storage Systems window 230
- Allocation summary 231
- Physical Summary 231
- Virtual Summary 232
- Port Condition window 233
- Number of Ports 234
- Port Conditions 234
- Tasks window 235
- Task Properties window 236
- Suspend Tasks window 237
- Resume Tasks window 238
- Delete Tasks window 238
- Disable Auto Delete window 239
- Enable Auto Delete window 240
- Reports window 241
- Delete Reports window 242
- Alerts window 243
- Alerts table 244
- Alert Properties window 245
- Alert properties 246
- Resource Lock Properties 247
- Resource Groups table 247
- I Tool Panel GUI Reference 249
- Download Dump Files window 250
- Glossary 255
- 256 Glossary 256
- 258 Index 258
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