HP MSL6000 Manual de usuario

231910-009HP StorageWorksMSL6000 series tape library user guidePart number: 231910-009Eighth edition: February 2008

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Maintenance100

MSL6000 series tape library user guide 1017TroubleshootingThis chapter describes how to identify and resolve the problems that can cause an HP Storage

Troubleshooting102Performing Error RecoveryFigure 79 outlines the recommended steps for error recovery. You should follow this chart in all cases. FSC

MSL6000 series tape library user guide 103Fault Symptom Codes (FSCs)An FSC is accompanied by a descriptive message and instructions for clearing the f

Troubleshooting1040B02 Public Ethernet Set IP Error(The library could not set the IP parameters)• Make sure a valid Ethernet address has been programm

MSL6000 series tape library user guide 1051005 Illegal SCSI Cnt Cmd(Either an invalid command was sent to the SCSI controller, or the controller was n

Troubleshooting106200A Menu Mode • Take the library out of the Menu Mode via the backspace using the LCD touch display.• Update the Map using the LCD

MSL6000 series tape library user guide 1072010 Ctl. Firmware Error(Internal task processing error. Unexpected event. SMX send or receive error.)• Cycl

Troubleshooting1082092 Open Right Door Fault(Door open sensor time-out detected when open door.)• Press the Enter button to clear the message.• Cycle

MSL6000 series tape library user guide 10920c0 Drive In Error(Control failed to set SCSI ID.)• Press the Enter button to clear the message.• Ensure th

MSL6000 series tape library user guide 11About this guideThis guide provides information about:• Becoming familiar with library components.• Installin

Troubleshooting1103013 Drive Fetch Failure(Loader failed to fetch a cartridge from a drive.)• Press the Enter button to reboot.• Ensure the drive show

MSL6000 series tape library user guide 1113016 Drive Status Failure • Press the Enter button to reboot.• Ensure the drive shows good status through th

Troubleshooting1123019 Drive Open Door Failed • Press the Enter button to reboot.• Ensure the drive shows good status through the drive status window.

MSL6000 series tape library user guide 113301C Drive Get General Status Fail(Drive communication failed.)• Press the Enter button to reboot.• Ensure t

Troubleshooting1143033 Chassis S/N did not scan(A valid serial number bar code label could not be read.)• Press the Enter button to clear the message.

MSL6000 series tape library user guide 1153054 Need 1 Drive Minimum(No available drive to run diag.)• Install or activate a drive.• Press the Enter bu

Troubleshooting116305B Diag Fetch, Drive not loaded(Diag: no cartridge present for fetch.)• Press the Enter button to clear the message.• Load a cartr

MSL6000 series tape library user guide 1173075 Drive 1 Eject Failed(Eject command time-out.)• Press the Enter button to reboot.• Ensure the drive show

Troubleshooting1183078 Diag get drive 0 status failed(Failed to get drive status, communication error.)• Press the Enter button to reboot.• Ensure the

MSL6000 series tape library user guide 119307A Diag get drive 2 status failed(Failed to get drive status, communication error.)• Press the Enter butto

12Document conventions and symbolsWARNING! Indicates that failure to follow directions could result in bodily harm or death.CAUTION: Indicates that fa

Troubleshooting1203084 UnSupported Drive For Requested Operation(Unsupported drive type.)• Make sure the media type used is compatible with the drive.

MSL6000 series tape library user guide 1213104 Picker Jammed 4(The picker jammed during a bin stow operation.)• Press the Enter button to reboot.• Cyc

Troubleshooting1223108 Picker Jammed 8(The picker jammed during a pass-through fetch operation.)• Press the Enter button to reboot.• Cycle power to th

MSL6000 series tape library user guide 1233110 Picker Retries Exceeded • Cycle power to the library or reboot by using the LCD touch display. • Run ca

Troubleshooting1243300 Rotary Jammed(Rotary track could not reach target location.)• Press the Enter button to reboot.• Cycle power to the library or

MSL6000 series tape library user guide 1255014 Drive Already Loaded(Cleaning operation failed because the drive already has a cartridge inserted.)• Pr

Troubleshooting126503D Drive Status Fail(Cleaning operation failed because the library could not retrieve drive status.)• Press the Enter button to cl

MSL6000 series tape library user guide 1277002 Control command execution failed • Press the Enter button to reboot.• Cycle power to the library or reb

Troubleshooting128700C Destination Xchg was Null • Press the Enter button to reboot.• Cycle power to the library or reboot using the GUI touch screen.

MSL6000 series tape library user guide 1297013 Control Com Unidentified(During a hot swap, a command response from the control task could not be assoc

MSL6000 series tape library user guide 13HP technical supportTelephone numbers for worldwide technical support are listed on the HP web site: http://w

Troubleshooting130701B Invalid L-drive number to convert(Attempted to send a command to a drive, but the logical drive number is out of range.)• Press

MSL6000 series tape library user guide 1317021 SCSI response not matched to a known command(A command response was received from a SCSI task, but the

Troubleshooting1328002 Drive Fan stalled(The fan in the drive hot-swap shoe is either not installed or has stalled.)• Press the Enter button to clear

MSL6000 series tape library user guide 1339003 Master pass-thru opto failed.(The master module opto sensor was not detected during the power-up Pass-T

Troubleshooting134A008 Msg contains no comm.(A message obtained from the pool did not contain a Comm block.)• Press the Enter button to reboot.• Cycle

MSL6000 series tape library user guide 135Troubleshooting General ProblemsThis section includes information on troubleshooting general library problem

Troubleshooting136Table 11 Troubleshooting General ProblemsProblem SolutionPowerLibrary will not power on. • Check all power cord connections.• Make s

MSL6000 series tape library user guide 137A tape is stuck in a drive. • Cycle power to the library or reboot using the GUI touch screen, and retry unl

Troubleshooting138An Ultrium cartridge that has data written to it and is write-protected restores very slowly.• LTO Cartridge Memory has failed, and

MSL6000 series tape library user guide 139Host does not detect the library. • Ensure that the HBA type matches the library type (LVDS or single-ended

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Troubleshooting140Using Diagnostic Support ToolsThis section describes diagnostic tools available to help troubleshoot and maintain your tape library.

MSL6000 series tape library user guide 141HP StorageWorks Library and Tape ToolsTo provide continued service to our customers, HP provides the HP Stor

Troubleshooting142Table 12 Library Diagnostic TestsTest DescriptionCartridge Cycle Cycles cartridges continuously and randomly in bins and mail slots,

MSL6000 series tape library user guide 143A Regulatory compliance noticesThis appendix contains regulatory notices for the HP StorageWorks MSL Series

Regulatory compliance notices144Class B equipmentThis equipment has been tested and found to comply with the limits for a Class B digital device, purs

MSL6000 series tape library user guide 145Cet appareil numérique de la class A respecte toutes les exigences du Règlement sur le matériel brouilleur d

Regulatory compliance notices146Japanese power cord statementKorean noticesClass A equipmentClass B equipmentTaiwanese noticesBSMI Class A notice

MSL6000 series tape library user guide 147Taiwan battery recycle statementLaser compliance noticesThis device may contain a laser that is classified a

Regulatory compliance notices148Dutch laser noticeFrench laser noticeAVERTISSEMENT : cet appareil peut être équipé d'un laser classé en tant que

MSL6000 series tape library user guide 149German laser noticeItalian laser noticeVORSICHT: Dieses Gerät enthält möglicherweise einen Laser, der nach

MSL6000 series tape library user guide 151IntroductionDesigned for backup operations with high-end networks and high-performance servers, the HP Stora

Regulatory compliance notices150Japanese laser noticeSpanish laser noticeRecycling noticesDisposal of waste equipment by users in private household in

MSL6000 series tape library user guide 151Danish noticeDutch noticeCzecholslovakian notice Bortskaffelse af affald fra husstande i den Europæiske Unio

Regulatory compliance notices152Estonian noticeFinnish noticeFrench noticeLaitteiden hävittäminen kotitalouksissa Euroopan unionin alueellaJos tuottee

MSL6000 series tape library user guide 153German noticeGreek noticeEntsorgung von Altgeräten aus privaten Haushalten in der EUDas Symbol auf dem Produ

Regulatory compliance notices154Hungarian noticeItalian noticeSmaltimento delle apparecchiature da parte di privati nel territorio dell'Unione Eu

MSL6000 series tape library user guide 155Latvian noticeLithuanian notice

Regulatory compliance notices156Polish noticePortuguese noticeDescarte de Lixo Elétrico na Comunidade Européia Este símbolo encontrado no produto ou

MSL6000 series tape library user guide 157Slovakian noticeSlovenian noticeSpanish noticeEliminación de residuos de equipos eléctricos y electrónicos p

Regulatory compliance notices158Swedish noticeBortskaffande av avfallsprodukter från användare i privathushåll inom Europeiska Unionen Om den här sym

MSL6000 series tape library user guide 159BSpecificationsThis appendix lists the following specifications met by HP StorageWorks MSL Series tape libra

Introduction16NOTE: Two-drive models are 8.75 in (22.23 cm) in height, sometimes referred to as 5U. Four-drive models are 17.50 in (44.45 cm) in heigh

Specifications160Environmental (All Models)Table 15 Operating Environmental SpecificationsDescription SpecificationDry bulb temperature 50°F to 95°F (

MSL6000 series tape library user guide 161AcousticsNOTE: Current values for specific configurations are available from HP representatives 1 B = 10 dBA

Specifications162CE Marking (European Union) Low Voltage Directive, 72/23/EEC, European UnionCUL Mark (Canadian UL) CAN/CSA 22.2 No. 60950-1 (standard

MSL6000 series tape library user guide 163CElectrostatic DischargeTo prevent damage to the system, be aware of the precautions you need to follow when

Electrostatic Discharge164

MSL6000 series tape library user guide 165D Configuration ExamplesThis appendix illustrates potential SCSI cabling configurations. NOTE: For a more co

Configuration Examples166Configuration ExamplesFigure 80 MSL6030/MSL6026, 2 hosts/2 drivesFigure 81 Single MSL6060/MSL6052, 4 hosts/4 drives1 SCSI Ter

MSL6000 series tape library user guide 167E Optional Fibre Channel CardThe optional Fibre Channel card enables connectivity between MSL Series tape li

Optional Fibre Channel Card168Connectors and IndicatorsFigure 82 shows the connectors and indicators for the optional Fibre Channel board.Figure 82 Co

MSL6000 series tape library user guide 169Ethernet PortThe Fibre Channel card has one Ethernet port Z. LED definitions:• Activity - there is port acti

MSL6000 series tape library user guide 17Figure 1 Library tape drive locationsCAUTION: It is critical to ensure that the media you use matches the for

Optional Fibre Channel Card170Configuration ExamplesFigure 83 MSL6030/MSL6026 standalone1 SCSI cable2 Terminator3 FIbre cable2 2 1 1 1 3 10998

MSL6000 series tape library user guide 171Figure 84 MSL6060/MSL6052 standalone1 SCSI cable2 Terminator3 Fibre Cable1331122 221110999

Optional Fibre Channel Card172

MSL6000 series tape library user guide 173IndexAabort move status 66acoustic specs 161audience 11authorized reseller, HP 13auto power-up 61Bbar c

174FCC classification 143fibre channel boarddescribed 26location 26fibre channel cardconfiguration examples 170configuring 169Ethernet settings

MSL6000 series tape library user guide 175removing 73mail slotaccess 74holder 75mode 62using 74maintenance 71mechanical specs 159menuoption 59

176rackmount model 30reserved slots 41setting a SCSI ID 39shielded cables 144slide rails 30, 34inner 32intermediate 32specificationsacoustics

Figures1 Library tape drive locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 HP Ultrium

47 Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6048 View library

Introduction18Table 2 Ultrium Tape Drive Capacity and Data Transfer RateUltrium Tape CartridgesNOTE: In addition to the information provided in this m

Tables1 Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Ultrium Tape Drive

MSL6000 series tape library user guide 19Make it a practice to visually inspect your tape cartridges when loading or removing them from your tape libr

Legal and notice information© Copyright 2003-2007 Hewlett-Packard Development Company, L.P.Hewlett-Packard Company makes no warranty of any kind with

Introduction20SDLT Tape CartridgesNOTE: In addition to the information provided in this manual, refer to the documentation provided with your media fo

MSL6000 series tape library user guide 21MagazinesMSL Series tape libraries contain two or four removable tape cartridge magazines that are accessible

Introduction22Power SuppliesMSL Series tape libraries support one or two power supplies depending upon the model (see Figure 4). These auto-ranging po

MSL6000 series tape library user guide 23RoboticsMSL Series tape library robotics consist of a cartridge shuttle, motor hardware, motor drives, and ot

Introduction24procedures will be included with the replacement. In two-drive models, the library controller board cannot be removed..Figure 6 Library

MSL6000 series tape library user guide 25NOTE: For MSL Series libraries, the library controller board must be installed in the right-hand slot of the

Introduction26NOTE: The library controller board must be installed in the right slot of the card cage area (upper card cage area for the four-drive mo

MSL6000 series tape library user guide 27Figure 9 Library front panelMulti Unit Library SystemsMSL Series tape libraries can be stacked in a scalable

Introduction28access to the PTM is located at the rear of the library beneath the PTM cover (see Figure 10 on page 28).Figure 10 Library PTM mounting

MSL6000 series tape library user guide 292 InstallationThis chapter explains how to install an HP StorageWorks MSL Series tape library. Sections in th

MSL6000 series tape library user guide 3ContentsAbout this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation30Figure 11 Converting a tabletop model (four-drive model shown)Setting Up the Rackmount ModelWARNING! To reduce the risk of personal inju

MSL6000 series tape library user guide 31Figure 12 Library template (10000 rack enclosure shown)NOTE: For HP rack system/e and AlphaServer H9A rack en

Installation32Figure 13 Installing the rails3. Install the two slide-on clip nuts (previously marked using the template, two holes above the top brack

MSL6000 series tape library user guide 33Figure 14 Installing the library (two-drive model shown)9. Remove the tape to open the doors for installation

Installation34Figure 15 Securing the libraryNOTE: Two-drive libraries require four retaining screws; four-drive libraries require two retaining screws

MSL6000 series tape library user guide 35Figure 16 Converting a rackmount model (two-drive model shown)Applying Power to the LibraryTo apply power to

Installation36NOTE: You can remove the appliqué from the GUI touch screen by catching one corner and carefully lifting it.3. Wait for power to come on

MSL6000 series tape library user guide 37See Appendix D, ”Configuration Examples” beginning on page 165 for a complete listing of potential configurat

Installation38Four Tape Drives, Dual Host SystemFigure 19 shows a typical SCSI cable configuration for a library with four tape drives installed using

MSL6000 series tape library user guide 393 Library ConfigurationThis chapter explains how to configure an HP StorageWorks MSL Series tape library for

44 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Front Panel . . . . . . . . . .

Library Configuration40Figure 20 SCSI option selection screen (two-drive model shown)NOTE: You can move to the next sequential SCSI options screen by

MSL6000 series tape library user guide 41Figure 22 SCSI ID confirmation screend. Touch OK to confirm. A new SCSI ID now appears in the Drive 0 Bus ID

Library Configuration42NOTE: Reserved slots may be incompatible with some application software.Reserved Slot NumberingStandard tape cartridge slots ar

MSL6000 series tape library user guide 43Figure 25 Reserved slot locations, Ultrium (MSL6030)1 Cleaning Slot #22 Cleaning Slot #13 Cleaning Slot #04 M

Library Configuration44Figure 26 Reserved slot locations, lower module, SDLT 1 Cleaning Slot #22 Cleaning Slot #13 Cleaning Slot #04 Mail Slot (Left M

MSL6000 series tape library user guide 45Figure 27 Reserved slot locations, lower module, Ultrium (MSL6060)To reserve a slot:1. On the Menu screen, to

Library Configuration46Figure 29 Reserved slots numeric keypad screen4. Enter the number of slots to reserve and then press Save to confirm your chang

MSL6000 series tape library user guide 47Configuring the Network SettingsThe library automatically obtains an IP address from a DHCP server when the l

Library Configuration48Figure 33 Fixed IP address screen7. Press the Back button repeatedly to return to the Main menu screen.NOTE: You must reboot th

MSL6000 series tape library user guide 494OperationThis chapter describes how to operate an HP StorageWorks MSL Series tape library. Sections in this

MSL6000 series tape library user guide 5Accessing the Remote Management Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operation50you can manually open the magazine doors by pushing a small metal pin or paper clip into the mechanical releases (see Figure 35).CAUTION: T

MSL6000 series tape library user guide 51IndicatorsThe library front panel indicators consist of a GUI touch screen and a library status LED (see Figu

Operation52• Service—allows access to the administrative menu that lets you view/edit library and SCSI options.NOTE: The library ships with a default

MSL6000 series tape library user guide 53Host SystemMedia can also be reserved by software running on the host. The library provides no GUI touch scre

Operation54Figure 39 Library status screen (two-drive model shown)The library Status screen lets you select the following options:• Mail Slot Access•

MSL6000 series tape library user guide 55Technical Support InformationSelecting this option via the HP logo displays HP-specific technical support ass

Operation56NOTE: The Magazine Access option can be password protected.Figure 42 Magazine access screen (two-drive model shown)Move MediaSelect this op

MSL6000 series tape library user guide 57CAUTION: Remove media from all drives and slots prior to library transport.Figure 43 Move media screen (two-d

Operation58Figure 44 Power-down confirmation message screenStatusSelect this option to display the information Status screen (Figure 45). From this sc

MSL6000 series tape library user guide 59Cartridge MapSelecting this option provides you with a layout of the slots and cartridges that are currently

6Class B equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144Declaration of Conformity

Operation60Figure 47 Menu screenMenu SelectionsThis section describes the three Menu areas:• View System Data• Edit Options• UtilitiesView System Data

MSL6000 series tape library user guide 61Figure 48 View library options screenTable 5 lists and describes the available Library options.Table 5 View L

Operation62Drive and Slot Numbering Lets you specify whether SCSI elements in the library displays with either zero based or one based. Note that this

MSL6000 series tape library user guide 63SCSI OptionsSelecting this option lets you view the settings defined from the SCSI option in the Edit Options

Operation64Table 6 View SCSI OptionsOption DescriptionDrive 0 Bus ID Lets you set the SCSI addresses of drive 0. The designators Drive 0 (outer tape d

MSL6000 series tape library user guide 65Init Element Status Lets you specify the library’s response to the SCSI INITIALIZE ELEMENT STATUS command. Th

Operation66TapeAlert Mode Specifies conditions for logging and reporting the following Tape Alert data options. The default is Unconditionally Generat

MSL6000 series tape library user guide 67Network OptionsSelecting this option lets you view the settings defined from the Network option in the Edit O

Operation68Library InfoSelecting this option lets you display the Miscellaneous Library Info screen (Figure 51). This screen displays the library’s fi

MSL6000 series tape library user guide 69NOTE: You can move to the subsequent Library screen by selecting the T. Figure 52 Edit library options screen

MSL6000 series tape library user guide 7Environmental (All Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operation70NetworkSelecting this option lets you define the Network options used to configure the library for your specific needs (see Figure 54). Tab

MSL6000 series tape library user guide 71MaintenanceSelecting this option lets you perform system maintenance on the library (see Figure 56):Figure 56

Operation72NOTE: The Vertical Calibration button is only available on four-drive models.FactoryThe Factory menu options are intended for use by factor

MSL6000 series tape library user guide 73NOTE: Do not add more tape cartridges to the library than its rated slot capacity.CAUTION: Ultrium and SDLT t

Operation74Inserting Cartridges into a MagazineA full left-hand magazine is shown in Figure 60. For two-drive models, the lowest numbered tape cartrid

MSL6000 series tape library user guide 75NOTE: Mail slots must be enabled (firmware default) using the Mail Slot Mode option from the Edit Library Opt

Operation76CAUTION: The misuse and misunderstanding of bar code technology can result in backup and restore failures. To ensure that your bar codes me

MSL6000 series tape library user guide 77To ensure successful operation of your tape library, place the bar code label entirely within the recessed ar

Operation78Figure 64 Attaching a bar code label to an SDLT tape cartridgeMedia Label IdentifiersBe sure to use the proper bar code labels for your dri

MSL6000 series tape library user guide 795Remote Management InterfaceMany of the same operations performed from the front panel can also be performed

823 Drive 0 bus ID data field screen (two-drive model shown) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4124 Reserved slot locations, SDL

Remote Management Interface80CAUTION: Some options of the Remote Management Interface take the library offline. This inactive mode can interfere with

MSL6000 series tape library user guide 81Figure 66 Remote Management Interface main screen3. Click on the library to access the Status screen (see Fig

Remote Management Interface82Figure 67 Status screenUsing Menu ButtonsThe Remote Management Interface menu buttons include:• Status, page 82• Move Med

MSL6000 series tape library user guide 83• Drive Status (Summary)• Full Drive Status is available through the Full Drive Status buttonMove MediaCAUTIO

Remote Management Interface84SetupClick Setup for button-and-browser controls that let you set library, SCSI, and drive configuration options, also av

MSL6000 series tape library user guide 85Library ConfigurationClick Library Config to set basic library parameters.Figure 70 Library configuration scr

Remote Management Interface86SCSI ConfigurationClick SCSI Config to SCSI mode and Tape Alert parameters.Figure 71 SCSI configuration screenDrive Confi

MSL6000 series tape library user guide 87FunctionsThe Functions pages present button-and-browser controls of selectable files.Figure 73 Functions scre

Remote Management Interface88HistoryClick History to list files that you can display or download. Scroll down for additional menus.Figure 74 History s

MSL6000 series tape library user guide 895. Select Configure from the tool bar.6. Select Set Values from the menu.7. Select the Access tab in the Conf

MSL6000 series tape library user guide 970 Library configuration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Remote Management Interface90

MSL6000 series tape library user guide 916 MaintenanceThis chapter includes procedures for:• Using the Library Maintenance Menu, page 91• Maintaining

Maintenance92Maintaining Tape CartridgesNOTE: In addition to the information provided in this section, refer to the documentation provided with your m

MSL6000 series tape library user guide 93Do not use cartridges with:• Tape or leaders that have been touched with bare fingers, as this may transfer o

Maintenance94CAUTION: Only perform the Clean Drive menu option when the library displays a message informing you that a tape drive needs cleaning. Exc

MSL6000 series tape library user guide 95• The Mail Slot—This location has the advantage of not needing to remove a magazine to use a data cartridge s

Maintenance963. Select the Clean Drive menu option from the Maintenance submenu on the front panel display. Note that the Source window defaults to th

MSL6000 series tape library user guide 97Updating FirmwareNOTE: Before upgrading firmware, be sure to generate a support ticket using HP StorageWorks

Maintenance98File.Figure 77 Copying firmware using the Remote Management InterfaceNOTE: If you select Flash Library from Local File, the *.bin file mu

MSL6000 series tape library user guide 99• Cable assembly, serial RJ11 to DB9• PC with available serial portFirmware Flashing Procedure1. Install the