HP P4300 Guía de usuario descargar pdf (Pagina 10)

Installation

General Installation Services Information

Information about general installation services can be found at:

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA1-4008ENW.pdf

Purchase Installation Services

Contact HP Sales Rep or HP Authorized reseller.

Schedule Installation

IMPORTANT:InAmericas,installationservicesare

NOTPROACTIVELY SCHEDUL ED.ThecustomerMUSTphoneintoschedule.

There is

THREETOFIVEDAYSCHEDULINGWINDOW on all installation requests to be assigned to an HP engineer. If the customer

requires installation sooner than that (i.e. two days out), they can possibly be accommodated for an additional fee.

 A

MERICAS: 1‐800‐633‐3600

Wait for the prompt and then speak the following short-cut “RequestAnInstallation”

You will need your HPsalesordernumber; this number typically starts with 24W or 26W and can be found in the

upper right hand corner of your HP invoice that was included in the box with your hardware.

You will be given a casenumber and told that you will be contacted by an installer.

 E

UROPE,MIDDLEEAST,AFRICA,ASIAPACIFICANDJAPAN

Typically the customer will be contacted proactively by the Installation Coordination team. Otherwise, contact your

regional Technical Support office (see details below) to open an installation case.

Installation Escalations

If you are not satisfied with your installation and would like to escalate, call:

 AMERICAS:1‐800‐633‐3600

Wait for the prompt and then speak the following short-cut “RequestAnInstallation”

o You will need to reference their installation case number and an escalation will be opened to determine

next steps.

o If you do not have your installation case number, you will need your HP sales order number that has the

installation purchase on it.

 E

UROPE,MIDDLEEAST,AFRICA,ASIAPACIFICANDJAPAN

Contact your regional Technical Support office (see details below) to open an installation case.

Self-Installations

HP does not support self-installations over the phone. If you would like to purchase installation services, please

contact your HP sales representative or HP Authorized Reseller for pricing.

Demo, Evaluation and Proof of Concept Installations

For installation services on Demos, Evaluations and Proof of Concepts, please contact your local Sales Representative,

Pre-Sales Representative or the Partner that you purchased from or are working with. The Sales Associate will provide

the necessary support, and can contact other resources as necessary.

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HP P4300 Guía de usuario Pagina 10