HP EliteDesk 705 G3 Small Form Factor PC Manual de usuario

Maintenance and Service GuideHP EliteDesk 705 G3 Small Form Factor

Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering the slim optical drive bay.Front panel components1

Fuzzy focus; streaking, ghosting, or shadowing eects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen

Sound does not come out of the speaker or headphones.Cause SolutionHeadphones or devices connected to the line-out connector mute the internal speaker

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a dierent audio device than speakers.Some graphics cards sup

Printer prints garbled information.Cause SolutionThe correct printer driver for the application is not installed. Install the correct printer driver f

Mouse does not respond to movement or is too slow.Cause SolutionMouse connector is not properly plugged into the back of the computer.Shut down the co

WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury fr

Power LED ashes Red three times and then white two times.Cause SolutionMemory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIM

Table 6-2 Solving Network Problems (continued)Network status link light never ashes.NOTE: The network status light is supposed to ash when there is

Network controller stopped working when an expansion board was added to the computer.Cause SolutionThe network controller requires drivers. Verify tha

Solving memory problemsIf you encounter memory problems, some common causes and solutions are listed in the following table.CAUTION: Power may still b

Rear panel componentsRear panel components1 PS/2 mouse connector (green) 7 PS/2 keyboard connector (purple)2 Serial port 8 DisplayPort monitor connect

Power LED ashes Red ve times, once every second, followed by a two second pause, and the computer beeps ve times. (Beeps stop after fth iteration

CD-ROM or DVD devices are not detected or driver is not loaded.Cause SolutionDrive is not connected properly or not properly congured. See the docume

Recording or copying CDs is dicult or impossible.Cause SolutionWrong or poor quality media type. 1. Try using a slower speed when recording.2. Verify

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Control panel message Description Recommended action4. If the error persists, replace the system board.00E-Inventory Error during MEBx Execution BIOS

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these nu

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action910–Filter Warning Airow lter is dirty. Replace the airow lter.90B-Fan Failure The system has

Number of long beeps/blinks Error category4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 seco

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or altern

CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting th

9 HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all produc

1. Go to http://www.hp.com.2. Point to Support, located at the top of the page, and then click Download Drivers.3. In the text box, enter the product

10 System backup and recoveryBacking up, restoring, and recovering in Windows 10This section provides information about the following processes. The i

2 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

○Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.○HP Recovery Manager examines the

Using Windows toolsYou can create recovery media, system restore points, and backups of personal information using Windows tools.NOTE: If storage is 3

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.●HP Recovery media must be used if the com

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

1. After you successfully set up the computer, create recovery media. This media can be used to reinstall the original operating system in cases where

NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a media card and you may not be able to run syste

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.2. Select Windows disk.3. From the drop-down menu, select

1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protection, System Restore, clic

6. Under I need help immediately, click System Recovery.7. Select Yes, and then click Next. Your computer restarts.8. When the computer restarts, you

6. If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media. On the Welcome screen, under I need help immedi

Item Description(1) Access panel(2) Front bezelxBezel blank(3) System board (includes replacement thermal material)(4) Power supply 200W, 92% ecient

After the repair is completed:1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.2. Follow the on-screen instructions

A Battery replacementThe battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent

b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.Type 2a.

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-Specic RequirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

C Statement of VolatilityHP conrms that AMD-based business desktop HP EliteDesk 705 G3 Microtower and Small Form Factor systems contain DDR4 volatile

11. Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it.12. Remove the AC power, wait 10 seconds until the unit AC pow

D SpecicationsSFF SpecicationsTable D-1 Specications U.S. MetricChassis (in the desktop position)HeightWidthDepth3.95 in13.3 in14.9 in10.0 mm338

IndexAaccess panellocked 81removal and replacement 19access panel, SFFillustrated 6audible codes 113audio problems 92Bbackup and recovery, Windows 712

Misc partsItem Description(1) Fan bae(2) Rear bae(3) Solenoid lock(4) Front I/O assembly(5) Speaker(6) Power switch(7) SATA drive power cable(8) SAT

Iinstalling2.5-inch hard drive 44battery 133drive cables 33expansion card 27memory 24primary 3.5-inch hard drive 37secondary 3.5-inch hard drive40slim

screws, correct size 15securityfront bezel 20serial number location 4serial portillustrated 8, 27service considerations 15Setup password 116, 117setup

Item Description(11) nVIDIA GT730 2 GB DDR3 PCIex8(12) Serial port, PCI cardxWLAN modules Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 Intel Dua

Item Description Antimicrobial (People’s Republic of China only) Washable Wireless (Brazil only) HP USB Hardened USB, grayxKeyboards USB, gray

DrivesDescriptionHard drives2-TB, 7200-rpm1-TB, 7200-rpm, 3.5-inch1-TB, hybrid SSD, 5400-rpm, 2.5-inch1-TB, hybrid SSD, 7200-rpm, 3.5-inch500 GB, 7200

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

© Copyright 2016 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentThe following grounding equipment is recommended to prevent electrostatic damage:●Antistatic tape●Antistatic smocks

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you want to remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronics suppl

Cables and connectorsMost cables used throughout the unit are at, exible cables. These cables must be handled with care to avoid damage. Apply only

SATA hard drivesSerial ATA Hard Drive CharacteristicsNumber of pins/conductors in data cable 7/7Number of pins in power cable 15Maximum data cable len

4 Removal and replacement procedures – small form factor (SFF) chassisAdherence to the procedures and precautions described in this chapter is essenti

Access panel1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Pull up the access panel handle (1), and then lift the

Front bezel securityThe front bezel can be locked in place by installing a security screw provided by HP. To install the security screw:1. Prepare the

Slim optical drive bezel blankOn some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Dust lterSome models are equipped with a front bezel that includes a dust lter. You must periodically clean the dust lter so that the dust collecte

5. Clean dust from the lter access panel with a soft brush or cloth. If heavily soiled, rinse the lter access panel clean with water.6. Clean the l

MemoryDescription16-GB, PC4-170008-GB, PC4-170004-GB, PC4-170002-GB, PC4-17000The computer comes with double data rate 4 synchronous dynamic random ac

●The system will operate in single channel mode if the DIMM sockets are populated in one channel only.●The system will operate in a higher-performing

5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed posit

Expansion cardDescriptionnVIDIA GT730 2 GB DDR3 PCIex8NVIDIA NVS 310 512MB DDR3 PCI Express Gen 2 x16 DisplayPort 1.2 Multi-Display Professional Graph

4. Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position.5.

b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the s

8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassi

DrivesDescriptionHard drives2-TB, 7200-rpm1-TB, 7200-rpm, 3.5-inch1-TB, hybrid SSD, 5400-rpm, 2.5-inch1-TB, hybrid SSD, 7200-rpm, 3.5-inch500 GB, 7200

iv Safety warning notice

System board connectionsRefer to the following illustration and table to identify the system board connectors for your model.Item System board connect

Drive positionsDrive positions1 9.5 mm slim optical drive bay2 3.5-inch primary hard drive bay3 3.5-inch secondary hard drive bay4 2.5-inch hard drive

●HP has provided four extra 6-32 hard drive mounting screws installed on the top of the hard drive cage (1) for installing a hard drive into the 3.5-i

Removing a 9.5mm slim optical driveCAUTION: All removable media should be taken out of a drive before removing the drive from the computer.1. Prepare

Installing a 9.5mm slim optical drive1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remove the access panel (Acce

Removing and replacing a primary 3.5-inch hard driveNOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so

5. To install a hard drive, you must transfer the mounting screws from the old hard drive to the new hard drive.6. Align the mounting screws with the

7. Connect the power cable (1) and data cable (2) to the rear of the hard drive.NOTE: The data cable for the primary hard drive must be connected to t

4. Disconnect the power cable(1) and data cable (2) from the rear of the hard drive. Press the latch on the side of the drive cage (3), and then slide

4. Rotate the drive cage to its upright position.5. Slide the drive into the drive bay (1), and then connect the power cable (2) and data cable (3) to

Table of contents1 Product features ...

6. Rotate the drive cage back down to its normal position.CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.Remov

4. Disconnect the power cable (1) and data cable (2) from the back of the hard drive.5. Pull outward on the release lever at the rear of the drive (1)

Installing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remove the access panel (Access pa

5. Align the mounting screws on the drive with the J-slots on the sides of the drive bay. Press the drive up into the drive bay then slide it forward

7. Rotate the drive cage back down to its normal position.IMPORTANT: Be careful not to pinch any cables or wires when rotating the drive cage down.46

Drive power cable1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remove the access panel (Access panel on page 19)

Small baeThe small bae sits between the fan sink and the rear of the computer.1. Prepare the computer for disassembly (Preparation for disassembly o

Fan baeThe fan bae sits on top of the fan sink.1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remove the access

Hood lockThe hood lock is attached to the rear of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remo

To replace the hood lock, reverse the removal procedures.Hood lock 51

4 Removal and replacement procedures – small form factor (SFF) chassis ... 18Preparation for

Front I/O assemblyThe front I/O assembly is attached to the front of the chassis with one screw. Push the assembly into the chassis to remove.1. Prepa

10. Pull the front I/O assembly into the computer, and then remove it (4).To install the front I/O assembly, reverse the removal procedure.NOTE: Be su

Power switchThe power switch is attached to the left, front of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on pag

6. From the inside of the front of the chassis, press the tab at the top of the power switch (1) and push the top of the power switch out of the chass

SpeakerThe speaker is attached to the front of the chassis under the rotating drive cage.1. Prepare the computer for disassembly (Preparation for disa

Fan sinkCAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn

CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor to avoid

8. Carefully lift the processor from the socket (2).CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling

Power supplyDescriptionPower supply, 200W, 92% ecientPower supply, 200W, 85% ecientPower supply, 200W, standardWARNING! To reduce potential safety i

5. From the outside, rear of the chassis, remove the three Torx T15 that secure the power supply to the back of the chassis.6. From the inside of the

Computer Setup–Main ... 68Computer

System boardNOTE: All system board spare part kits include replacement thermal material.NOTE: System board appearance may vary.1. Prepare the computer

System board calloutsSys Bd Label color Component Sys Bd Label color ComponentX4PCIEXP White Expansion card DIMM3 Black Memory moduleX1PCIEXP2 Bla

Sys Bd Label color Component Sys Bd Label color ComponentSATA2 Light blue Any SATA Device other than the primary hard drive XBT Black RTC batteryFR

Using the Small Form Factor Computer in a Tower OrientationThe Small Form Factor computer can be used in a tower orientation. The HP logo plate on the

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Vie

3. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.NOTE: Selecting UEFI Drivers res

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)Option Description●Serial Number●SKU Number●Product Family●System Board CT●Product NameSystem IDs Lets you c

Computer Setup—SecurityNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-2 Computer Setup—Secu

Table 5-2 Computer Setup—Security (continued)Option DescriptionCAUTION: Clearing the TPM resets it to factory defaults and turns it o. You will lose

10 System backup and recovery ... 1

Table 5-2 Computer Setup—Security (continued)Option DescriptionDefault is ‘Unlock’.Cover Removal Sensor (Disabled/Notify user/Administrator password)

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingSpecify the order in which legacy boot sources (such as a network int

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option Heading●Previous state—causes the computer to power on automatically as soon

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option Heading●Serial port A●SATA0●SATA1●SATA2●Front USB ports●Rear USB ports●Media

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingS4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a paus

Recovering the Conguration SettingsThis method of recovery requires that you rst perform the Save to Removable Media command with the Computer Setup

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

1 Product featuresStandard conguration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

Poor performance.Cause SolutionLow on memory. Add more memory.Hard drive fragmented. Defragment hard drive.Program previously accessed did not release

System does not power on and the LEDs on the front of the computer are not ashing.Cause SolutionSystem unable to power on. Press and hold the power b

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the hard drive may have been damaged.▲ Perfor

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.Cause SolutionThe

Blank screen (no video).Cause SolutionTo access Control Panel in Windows 7, click Start, and then select Control Panel.To access Control Panel in Wind

Monitor does not function properly when used with energy saver features.Cause SolutionMonitor without energy saver capabilities is being used with ene

“No Connection, Check Signal Cable” displays on screen.Cause SolutionMonitor video cable is disconnected. Connect the video cable between the monitor