HP JetAdvantage Security Manager 10 Device E-LTU Manual de usuario descargar pdf (Pagina 10)

b. If you don’t want to uninstall Security Manager, another technique for removing

evaluation licenses is to manually delete them. Stop the services in this order: HP

JetAdvantage Security Manager service, HP Print License service, Flexera service.

Delete the evaluation license file under C:\ProgramData\HP\HP Print License

Service\Licenses (don't delete the DemoLicense file). Delete all recovery files under

the Recovery directories (if present), then restart the services in reverse order you

stopped them.

4. If problems still exist, there might be a port conflict. For example, Port 8888 needs to be

open for the HP Print License service so check firewall and/or McAfee type firewall

products. It might be easier to allow applications through the firewall instead of specific

ports, so allow the following through Rules:

C:\Program Files (x86)\ HP JetAdvantage Security Manager\HP Print License Service\lmgrd.exe

C:\Program Files (x86)\ HP JetAdvantage Security Manager\HP Print License Service\HPQ.exe

C:\Program Files (x86)\ HP JetAdvantage Security Manager\HP Print License

Service\HP.Print.License.Host.WindowsService.exe

Even though Flexera and the HP Print License service are on the same machine, other

products that use the HP Print License service may not have Flexera on the same machine.

The HP Print License Service requires the dedication of this TCP Port and can’t be modified for

alternative port assignment.

5. Other applications such as ePrint also use this HP Print License service but can use a different

version that conflicts with version used by Security Manager. For this reason, ePrint and

Security Manager cannot coexist on the same machine. You may have to uninstall the

existing HP Print License Service under Programs and Features or Add/Remove Programs and

reinstall Security Manager to obtain the proper HP Print License Service.

6. If Security Manager had been installed and the IP Address changed, that could cause issues

as the HP Print License service would be trying to contact the Flexera service as seen in a log

file:

net.tcp//Old IP Address:8888/LicensingService

An uninstall and reinstall of HPSM would solve this issue.

7. A purchased license file must be ordered with the exact match of the Security Manager server

MAC address. The HP Print License manager will fail to operate properly without this exact

match. If using VMWare, make sure the appropriate virtual adapter MAC address is used.

The physical mac address of the nic for the machine as seen under IPCONFIG is not the mac

address of the VM. Check the documentation of the VM vendor for instructions on how to

find the mac address. VMWare also recommends a static MAC assignment to accomodate

software licensing scenarios. If set to dynamic, it will not match the mac address in the

license file any longer. Check the documentation of the VM vendor for instructions on how to

set to static.

If the mac address in the license is not what Security Manager expects, there should be an

error in the Flexera.log file found under C:\ProgramData\HP\HP Print License Service

indicating what it read in the license file and what it expects for the correct mac address:

10:15:13 (HPQ) Wrong hostid on SERVER line for license file:

10:15:13 (HPQ) C:\ProgramData\HP\HP Print License Service\LicenseFiles\24092015101513_IPSC_DEVICES.lic

10:15:13 (HPQ) SERVER line says d8d38582501d, hostid is d8d38582501c

10:15:13 (HPQ) Invalid hostid on SERVER line

10:15:13 (HPQ) Disabling 500 licenses from feature IPSC_DEVICES

1 2 ... 5 6 7 8 9 10 11 12

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