HP xw3100 Información técnica Pagina 33
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Service and Technical Reference Guide, xw3100 338611-001 3–3
Desktop Management
■ Deployment and Migration
❏ Windows 2000/XP migration
❏ System deployment
❏ Personality migrations
■ Help Desk and Problem Resolution
❏ Managing help desk tickets
❏ Remote troubleshooting
❏ Remote problem resolution
❏ Client disaster recovery
■ Software and Operations Management
❏ Ongoing desktop management
❏ HP system SW deployment
❏ Application self-healing
On selected desktop and notebook models, an Altiris management agent is included as part of the
factory loaded image. This agent enables communication with the Altiris development Solution
which can be used to complete new hardware deployment or personality migration to a new OS
using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution
capabilities. When used in conjunction with System Software Manager (Section 3.3.4), or the HP
Client Manager, administrators can also update ROM BIOS and device driver software from a
central console.
For more information, visit
http://www.hp.com/go/easydeploy
3.3.3 Altiris PC Transplant Pro
Altiris PC Transplant Pro allows you to preserve old settings, preferences, and data and migrate
them to the new environment quickly and easily.
For more information, visit
http://www.hp.com/go/easydeploy.
3.3.4 System Software Manager
System Software Manager (SSM) lets you update system-level software on multiple systems
simultaneously. When executed on a PC client system, SSM detects both hardware and software
versions, then updates the appropriate software from a central repository, also known as a file
store. Driver versions that are supported by SSM are denoted with a special icon on the driver
download Web site and on the Support Software CD. To download the utility or to obtain more
information on SSM, visit
http://www.hp.com/go/ssm.
3.3.5 Product Change Notification (PCN)
This feature is available on select models.
The HP Proactive Notification program uses the Subscriber's Choice Web site to proactively and
automatically:
■ Send you Product Change Notification (PCN) emails informing you of hardware and
software changes to most workstations, up to 60 days in advance.
- Service and Technical 1
- Reference Guide 1
- HP Workstation xw3100 2
- Second Edition (October 2003) 2
- Contents 3
- 1.2.1 Windows 2000 7
- 1.4 Converting to NTFS 8
- 1.5 HP Software 8
- ■ Support Software CD 9
- ■ HP web site at www.hp.com 9
- Features 11
- 2.2 Computer Setup Utilities 12
- 2.2.2 Computer Setup Menu 14
- 2.3 Diagnostics for Windows 23
- 2.4 Configuration Record 27
- Enabling 28
- 2.6 Protecting the Software 29
- 2.7 Restoring the Software 29
- Desktop Management 31
- 3.3.2 Altiris Solutions 32
- 3.3.4 System Software Manager 33
- 3.3.6 ActiveUpdate 34
- 3.3.7 ROM Flash 34
- 3.3.8 Remote ROM Flash 34
- 3.3.9 FailSafe Boot Block ROM 34
- 3.3.10 Replicating Your Setup 36
- 3.3.12 Energy Star 36
- 3.3.13 Power Management 38
- 3.3.14 World Wide Web Site 38
- 3.4.1 Password Security 41
- Entering a Setup Password 42
- Enter key 43
- 3.4.4 DriveLock 44
- DriveLock Applications 45
- Smart Cover Lock (Optional) 46
- Locking the Smart Cover Lock 47
- 3.5.3 Cable Lock Provision 49
- 3.6.1 Drive Protection System 49
- 3.6.3 Thermal Sensor 50
- Disassembly Preparation 51
- 4.2.1 Generating Static 52
- 4.2.4 Grounding the Work Area 53
- 4.3 Routine Care 54
- 4.3.3 Cleaning the Keyboard 55
- 4.3.4 Cleaning the Monitor 55
- 4.3.5 Cleaning the Mouse 55
- 4.4 Service Considerations 56
- 4.4.4 Cables and Connectors 57
- 4.4.5 Hard Drives 57
- 5.3 Hood Sensor 61
- 5.4 External Security Devices 62
- 5.4.2 Padlock 63
- 5.5 Workstation Access Panel 64
- 5.6 Front Bezel 65
- 5.7 Front Drive Bezels 66
- 5.8 Memory 67
- 5.9 Expansion Card Cage 68
- 5.9.1 Riser Card 69
- 5.9.2 Expansion Card 70
- 5.9.3 AGP Card 71
- 5.10 Drives 73
- 5.10.3 Optical Drive 74
- 5.10.5 Primary Hard Drive 79
- 5.11 Front I/O Devices 81
- 5.12 Power Switch Assembly 82
- 5.13 System Board 83
- 5.14 Battery 84
- 5.14.1 Type 1 Battery Holder 85
- 5.14.2 Type 2 Battery Holder 86
- 5.15 Processor and Heatsink 87
- 5.16 Speaker 88
- 5.17 Power Supply 89
- Connector Pin Assignments 91
- Parallel Interface 92
- Serial Interface 92
- Ethernet AUI 92
- 20-Pin Power 96
- 4-Pin Power (for CPU) 96
- Power Cord Set Requirements 97
- Country-Specific Requirements 98
- POST Error Messages 100
- E-Support 107
- Troubleshooting Checklist 107
- Solving Minor Problems 108
- Solving Power Supply Problems 110
- Solving Diskette Problems 111
- Solving Hard Drive Problems 112
- Solving Display Problems 115
- Solving Audio Problems 118
- Solving Printer Problems 120
- Solving Keyboard Problems 121
- Solving Network Problems 124
- Solving Memory Problems 126
- Solving Processor Problems 127
- Solving Drive Key Problems 129
- Designators 133
- DIMM Sockets 138
- Ultra ATA Jumpers 139
- Ultra ATA Cables 139
- Drive Installation Guidelines 140
- Device Classes 140
- General Attach Guidelines 141
- Device Attach Sequences 141
- SMART Drives 143
- Drive Capacities 143
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