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Troubleshooting
Mid-Range Silo Media Manager Installation and User’s Guide—541530-003
C-11
Example 7
Example 7
PROBLEM:
Why are none of my tapes being mounted automatically in the silo when using MSMM?
SOLUTION:
Normally, this is due to the $ZSVR mount message either not happening or not
containing the correct information.
"$ZSVR MOUNT XXXXXX" is a good message
"$ZSVR MOUNT" is a bad message
"$ZSVR XXXXXX $TAPE1" is a bad message
The word MOUNT or DISMOUNT must be followed by a valid 6 digit tape number or
MSMM will not recognize it.
Example 8
PROBLEM:
Why are tapes not being dismounted from my tape drives after use?
SOLUTION:
Possible Reason #1:
One of the most common reasons is that the tape drives are not defined to MSMM in
the correct order. Normally, this is caused by tape drives that are not defined to
MSMM correctly. There has to be a match between the way the tape drives are in the
silo and the way they are configured in MSMM.
If your tape drives in the silo are:
•
$TAPE1
•
$TAPE2
•
$TAPE3
If you have MSMM configured as:
•
$TAPE2
•
$TAPE1
•
$TAPE3
Then labeling will not work and it will hang. The way to get out of this, if you are not
sure how they are plugged in, is to drag a tape to the top tape drive, wait and see what
tape drive the system sees the tape on, write that name down and continue on with all
the tape drives. Next, re-configure MSMM with the tape drives in the correct order the
way the system saw them.
- Mid-Range Silo Media 1
- Manager Installation 1
- Document History 2
- 6. MSMM GUI Operations 4
- C. Troubleshooting 5
- D. Interfacing to MSMM 6
- Examples 6
- Contents 10
- What’s New in This Manual 11
- New and Changed Information 12
- About This Manual 13
- Change Bar Notation 14
- 1 Overview and 15
- HP NonStop S-series Systems 16
- Requirements 18
- System Software Requirements 18
- S-Series Server and Client 19
- Installing the Software 20
- Transferring Files via FTP 21
- Overview of the Client 25
- Installing the MSMM Client 25
- Configuring the MSMM Server 31
- Figure 3-1. RUN CONFIG 32
- Configuration Options 34
- CONFIG_DEVICE 34
- SET_SECURITY 35
- Figure 3-5. GUARDIAN LOGON 36
- CONFIG_DRIVE 38
- CONFIG_HOMETERM 39
- CONFIG_HOSTPORT# 40
- VEIW_CONFIG 41
- CONFIG_ALTSYS# 42
- DRIVE_UP 43
- DRIVE_DOWN 44
- DEL_DRIVE 45
- ALTER_PASSWORD 45
- Figure 3-16. ALTER_PASSWORD 46
- HELP Menu 47
- EXIT Menu 48
- Figure 3-19 49
- Figure 3-20 50
- Tape Library 51
- Listening 59
- Configuring the MSMM Client 63
- VIEW_CONFIG 66
- CONFIG_CLNTPORT# 67
- Figure 4-6 68
- Figure 4-7 69
- Running the Client Processes 70
- Configuring the Server MSMM 73
- Figure 5-1. MSMM Main Tab 74
- Server GUI 76
- 2. Select the Node/Device 77
- 4. Click OK 77
- Figure 5-4. Select Device 77
- Client GUI 81
- 3. Click OK. See Figure 5-9 82
- Figure 5-10 83
- 6 MSMM GUI Operations 85
- MSMM GUI Tabs 86
- NSK User ID and Password 87
- Media Library Tab 88
- Legend Tab 89
- Panel Tabs 89
- Cap(s) Tab 90
- Services Tab 91
- Renaming a Drive 95
- Media Labeling Tab 96
- 5. Click Start Labeling 97
- MSMM GUI Operations 100
- Scheduler Tab 100
- Existing Immediate Backup 101
- Existing Scheduled Backup 102
- Create an Immediate Backup 104
- Set Defines 105
- Create a Scheduled Backup 110
- Edit a Backup 112
- Queue Manager Tab 114
- EMS Log Tab 115
- MSMM Log Tab 116
- 7 Using the MSMM Utility 117
- IMPORT Function 118
- EXPORT Function 118
- (INTFACE) 119
- REPORT Function 120
- MOUNT Function 124
- DISMOUNT Function 125
- CAPREPORT Function 125
- DRIVEREPORT Function 126
- Mid-Range Silo Media Manager 127
- Quick Start Guide 127
- INSTALL STEP 2 129
- B Server MSMM and Client 133
- C Troubleshooting 135
- Example 4 136
- Example 5 136
- Example 6 136
- Example 7 137
- Example 8 137
- Example 1 138
- Example 2 138
- Example 3 139
- Operations 142
- Troubleshooting 144
- Problems 147
- D Interfacing to MSMM 151
- Dismount Media Command 152
- Interfacing to MSMM 153
- Export Media Command 154
- Import Media Command 155
- Command Inputs 157
- Mount Media Message 158
- Dismount Media Message 159
- Export Media Message 159
- Import Media Message 160
- Examples of Structure 165
- PROCESS_STOP_(); 210
- } /* end main() */ 210
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