Hp ProLiant DL380 Server Manual de usuario descargar pdf (Pagina 14)

Troubleshooting

If you experience problems with the factory-installed operating system software,

refer to the information in the following sections.

Software Technical Support

Technical support for HP preinstalled third-party software and third-party software

purchased from HP is available from the Internet or by telephone for 90 days from

the date of purchase.

Telephone support (Software Support Services) includes assistance with:

• Answering installation questions (how-to, first steps, and prerequisites)

• Setting up and configuring the software (how-to and first steps; excludes system

optimization, customization, and network configuration)

• Interpreting system error messages

• Isolating system problems to software usage problems

• Obtaining SoftPaq information or updates

For more advanced technical problems, your Red Hat Enterprise Linux ES 3

subscription includes comprehensive HP Customer Support software services and

includes the following features:

• Three incidents and resolutions per server for one year

• Phone-based support with 9-to-5 service coverage hours in your local time zone

• Two-hour guaranteed response time

Additional services such as Start-up and Installation Services can be purchased for an

additional fee. For information on service upgrades, refer to

http://www.hp.com/hps.

Free online resources are available for obtaining services and information on your

product. Refer to

http://www.hp.com/support.

14 HP Factory-Installed Operating System Software for Red Hat Enterprise Linux ES 3 User Guide

HP CONFIDENTIAL

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Hp ProLiant DL380 Server Manual de usuario Pagina 14