Hp ZX6000 Manual de usuario descargar pdf (Pagina 48)

2–16 HP Integrity rx2600 server and HP workstation zx6000 Getting Started Guide

Troubleshooting

producing a support ticket

To produce a complete record of your system’s configuration and test

results, you must create a Support Ticket. This is a simple text file that

contains essential information and is designed to assist your local or

HP Support Agent.

To produce a Support Ticket, from the

Welcome to e-DiagTools

Menu:

1. Start e-DiagTools and select

Run eDiagTools for IPF from the

main menu.

2. Select

2 - Run e-DiagTools Basic System Test (BST) to

run the basic diagnostics on your system if you have not already

done so.

e-DiagTools scans your system. The Configuration Description

displays on the screen when the configuration detection phase

is complete.

3. Select

2 - Continue Test to run the rest of the basic diagnostics

test. The results will display on the screen. For example:

**********************************************

e-Diagtools for IPF rev. A.01.39 (c)

Hewlett-Packard Company, 2002

Test Results

Tests passed. No errors found.

If you still experience problems with your system, try

the following:

1. Power off and restart your system.

2. Update the system's firmware.

3. Back up your data and contact your HP Support Agent

for more advice.

1-Help 2-Advanced 3-Exit 4-Support Ticket

lp0103gs.book Page 16 Tuesday, June 8, 2004 4:42 PM

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Hp ZX6000 Manual de usuario Pagina 48