Hp KAYAK XU800 Manual de usuario

HP Kayak XU800Troubleshooting GuideYits.bok Page 1 Friday, December 17, 1999 11:33 AM

Your PC Workstation Does Not Start CorrectlyCase 1 — If There Is No Activity At All10If the PC Workstation still does not startThere is not a probl

11 Your PC Workstation Does Not Start CorrectlyCase 2 — Monitor Is BlankCase 2 — Monitor Is BlankWhen the power button is pressed, the PC Workstatio

Your PC Workstation Does Not Start CorrectlyCase 2 — Monitor Is Blank12NOTE If the monitor goes blank or becomes corrupt during a Windows boot, ref

13 Your PC Workstation Does Not Start CorrectlyCase 3 — Detected Hardware ErrorCase 3 — Detected Hardware ErrorWhen the power button is pressed, the

Your PC Workstation Does Not Start CorrectlyCase 3 — Detected Hardware Error14Refer to page 21 for information about runtime error codes.Symptom...

15 Your PC Workstation Does Not Start CorrectlyCase 3 — Detected Hardware ErrorMemory InstallationNOTE Use only the HP memory modules provided for y

Your PC Workstation Does Not Start CorrectlyCase 4 — Boot Process Fails16Case 4 — Boot Process FailsWhen the power button is pressed, the PC Workst

17 Your PC Workstation Does Not Start CorrectlyCase 4 — Boot Process FailsIf There Is a Beep Code During Boot If an error occurs during the POST, wh

Your PC Workstation Does Not Start CorrectlyCase 4 — Boot Process Fails185 Processor test error. Check that:• Processor is correctly installed.• Te

19 Your PC Workstation Does Not Start CorrectlyCase 4 — Boot Process FailsPOST Test Sequence and POST ErrorFollowing the pre-boot checks, the POST (

NoticeThe information contained in this document is subject to change without notice.Hewlett-Packard makes no warranty of any kind with regard to this

Your PC Workstation Does Not Start CorrectlyCase 4 — Boot Process Fails20•Check that the CD-ROM drive has been detected in the Setup program. Press

21 Your PC Workstation Does Not Start CorrectlyCase 4 — Boot Process FailsRuntime Errors During normal usage (and at boot) of the PC Workstation, Ma

Your PC Workstation Does Not Start CorrectlyCase 5 — Screen Goes Blank or Corrupt Image22Case 5 — Screen Goes Blank or Corrupt ImageWhen the power

Configuration ProblemsIf your PC Workstation boots normally, but you are having problems configuring different parts of your PC Workstation. Symptom T

Configuration Problems24Helpful InformationTroubleshooting BIOS Problems:• Updating the BIOS. Refer to page 36.• Restoring the BIOS Default Setting

25 Configuration ProblemsIf There Is a CMOS Test ErrorIf There Is a CMOS Test ErrorNOTE Before removing the cover, always switch off the display and

Configuration ProblemsIf There Is a Keyboard or Mouse Test Error26If There Is a Keyboard or Mouse Test ErrorNOTE Before removing the cover, always

27 Configuration ProblemsIf There Is a Floppy Disk Drive Test ErrorIf There Is a Floppy Disk Drive Test ErrorNOTE Before removing the cover, always

Configuration ProblemsIf There Is a Hard Disk, DVD, CD-RW or CD-ROM Test Error28If There Is a Hard Disk, DVD, CD-RW or CD-ROM Test ErrorNOTE Before

29 Configuration ProblemsIf There Is a Serial or Parallel Port Test ErrorIf There Is a Serial or Parallel Port Test ErrorNOTE Before removing the co

3ContentsYour PC Workstation does not start correctly, or does not start at all. Refer to page 7.For example, the monitor is blank, error messages dur

Configuration ProblemsIf You Cannot Turn Off Your PC Workstation30If You Cannot Turn Off Your PC WorkstationIf You Have Forgotten Your PasswordNOTE

31 Configuration ProblemsIf There Is an IRQ ProblemIf There Is an IRQ ProblemNOTE Plug and Play operating systems such as Windows 95 and Windows 98

Configuration ProblemsIf Your PC Workstation Has an Audio Problem32If Your PC Workstation Has an Audio ProblemSymptom... Solution...No sound when r

33 Configuration ProblemsIf Your PC Workstation Has a Software ProblemIf Your PC Workstation Has a Software ProblemSymptom... Solution...Green power

Configuration ProblemsIf the PC Workstation Clock Is Not Keeping Time Correctly34If the PC Workstation Clock Is Not Keeping Time CorrectlyWARNING T

35 Configuration ProblemsIf You Have Problems Using the Euro SymbolIf You Have Problems Using the Euro SymbolIf your keyboard has a Euro symbol key,

Configuration ProblemsTroubleshooting BIOS Problems36Troubleshooting BIOS ProblemsThe BIOS is a set of program routines that gives the PC Workstati

37 Configuration ProblemsTroubleshooting BIOS ProblemsClearing the CMOS1 Turn off the PC Workstation, disconnect the power cord and data cables, the

Configuration ProblemsTroubleshooting BIOS Problems38Recovering the BIOS (Crisis Mode)If for some reason the BIOS is corrupted and the standard fla

39 Configuration ProblemsSystem Board SwitchesSystem Board SwitchesThere are ten system board switches used for configuration. A certain number of t

Introduction4IntroductionThis manual is for anyone who wants to: • Troubleshoot problems on the PC Workstation• Find out where to get more informat

Configuration ProblemsUsing the HP Setup Program40Using the HP Setup ProgramThe Setup program allows you to view and change the configuration of yo

41 Configuration ProblemsMore Troubleshooting for DrivesMore Troubleshooting for DrivesThis section provides more information on how to solve proble

Configuration ProblemsMore Troubleshooting for Drives42If a SCSI Hard Disk Drive Is Not AvailableIf a SCSI hard disk drive is not recognized during

43 Configuration ProblemsMore Troubleshooting for DrivesIf the Hard Disk Activity Light Does Not WorkIf the hard disk activity light does not flicke

Configuration ProblemsMore Troubleshooting for Drives44CD-ROM, DVD or CD-RW Door Does Not OpenIf you have difficulty removing a disk from the drive

Troubleshooting with HP DiagToolsHP DiagTools is an accurate and reliable utility that helps you diagnose any potential hardware-related problems. Wit

Troubleshooting with HP DiagTools46If you are running the diagnostics from a CD-ROM, then the following settings must also be checked.❒ In the Secu

47 Troubleshooting with HP DiagToolsHP DiagTools Hardware TestsThe following hardware tests can be performed from HP DiagTools:❒ Hardware Detection.

Troubleshooting with HP DiagTools48Producing a Support TicketTo produce a complete record of your system’s configuration and test results, you will

Recovering Hard Disk Drive ContentsIn the unlikely event of a hard disk crash, you can recover your PC Workstation’s preloaded operating system and so

5Important WarningsSafety InformationWARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to

Recovering Hard Disk Drive Contents50Recovering Preloaded DriversYou can use the Image Creation and Recovery CD-ROM to reinstall drivers that were

Other Sources of InformationGetting Online Support for TroubleshootingHP’s support web site provides extensive support material that can help you trou

Hewlett-Packard Support and Information ServicesYou can learn more about HP service and support from the support Web site:www.hp.com/go/kayaksupport.C

Important Warnings6Yits.bok Page 6 Friday, December 17, 1999 11:33 AM

Your PC Workstation Does Not Start CorrectlySymptom Type of ProblemCase 1When the power button is pressed, the PC Workstation shows no sign of activit

Your PC Workstation Does Not Start Correctly8If Helpful InformationTroubleshooting Pre-Boot Checks With HP MaxiLife Hardware Refer to page 13.Chec

9 Your PC Workstation Does Not Start CorrectlyCase 1 — If There Is No Activity At AllCase 1 — If There Is No Activity At AllWhen the power button is