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8
Troubleshooting the HP Jetdirect
Print Server
Introduction
This chapter describes how to diagnose and correct problems
associated with the HP Jetdirect print server.
A flowchart guides you to the correct procedures for troubleshooting
the following:
● Printer problems
● HP Jetdirect print server problems
● Network-related problems
To troubleshoot your HP Jetdirect print server, you may need the
following items:
● A Jetdirect configuration page (see Chapter 9)
● A Printer Configuration or Diagnostic Page
● Documentation that came with your printer/MFP
● The diagnostics tools and utilities provided with your network
software (for example, Novell NetWare utilities, TCP/IP utilities,
or network printer management applications such as HP Web
Jetadmin)
Note For frequently asked questions on using the HP
Jetdirect print server, visit:
http://www.hp.com/support/net_printing
.
- HP Jetdirect 1
- Administrator’s Guide 2
- Embedded Print Server 2
- Table of Contents 4
- Introducing the HP Jetdirect 6
- Identification 7
- Supported Network Protocols 8
- Security Protocols 9
- HP Support 10
- Firmware Upgrades 11
- Product Registration 12
- HP Software Solutions Summary 13
- Introduction 13
- ● May be downloaded 14
- ● HP’s preferred solution 14
- ● Browser-based 14
- ● Allows economical 14
- ● Frees up user licenses 15
- ● Allows disabling of 15
- (Windows) 16
- HP Web Jetadmin 17
- Installing HP Web Jetadmin 18
- Internet Printer Connection 20
- Software 20
- Microsoft Supplied Software 21
- Novell Supplied Software 22
- Features 23
- To Get the Software 24
- Configuring the Printer 26
- Renaming the Printer 27
- Selecting a Zone 28
- Selecting Your Printer 28
- Testing the Configuration 30
- TCP/IP Configuration 31
- Default IP Address 32
- TCP/IP Configuration 33 33
- TCP/IP Configuration Tools 34
- TCP/IP Configuration 35 35
- Using BOOTP/TFTP 36
- Why Use BOOTP/TFTP? 37
- BOOTP/TFTP on UNIX 37
- TCP/IP Configuration 38 38
- TCP/IP Configuration 39 39
- TCP/IP Configuration 40 40
- TCP/IP Configuration 41 41
- TCP/IP Configuration 42 42
- TCP/IP Configuration 43 43
- Table 3.3 44
- TCP/IP Configuration 45 45
- TCP/IP Configuration 46 46
- TCP/IP Configuration 47 47
- TCP/IP Configuration 48 48
- TCP/IP Configuration 49 49
- TCP/IP Configuration 50 50
- TCP/IP Configuration 51 51
- TCP/IP Configuration 52 52
- TCP/IP Configuration 53 53
- TCP/IP Configuration 54 54
- TCP/IP Configuration 55 55
- Using DHCP 56
- UNIX Systems 57
- Windows Systems 57
- TCP/IP Configuration 58 58
- TCP/IP Configuration 59 59
- TCP/IP Configuration 60 60
- TCP/IP Configuration 61 61
- NetWare Systems 62
- TCP/IP Configuration 63 63
- Using RARP 64
- TCP/IP Configuration 65 65
- TCP/IP Configuration 66 66
- TCP/IP Configuration 67 67
- Using Telnet 68
- TCP/IP Configuration 69 69
- A Typical Telnet Session 70
- User Interface Options 71
- TCP/IP Configuration 72 72
- TCP/IP Configuration 73 73
- TCP/IP Configuration 74 74
- TCP/IP Configuration 75 75
- TCP/IP Configuration 76 76
- TCP/IP Configuration 77 77
- TCP/IP Configuration 78 78
- TCP/IP Configuration 79 79
- TCP/IP Configuration 80 80
- TCP/IP Configuration 81 81
- TCP/IP Configuration 82 82
- TCP/IP Configuration 83 83
- TCP/IP Configuration 84 84
- TCP/IP Configuration 85 85
- TCP/IP Configuration 86 86
- ENWW TCP/IP Configuration 87 87
- Using the Embedded Web Server 88
- TCP/IP Configuration 89 89
- Moving to Another Network 90
- Operating Notes 94
- Networking Tab 95
- Table 4.3 AppleTalk Settings 101
- Other Settings 103
- Misc. Settings 104
- See Table 4.5 104
- Settings 113
- Privacy Settings 113
- Select Language 113
- Authorization 117
- ● Certificate Validity Period 120
- ● Certificate Information 120
- ● Install Certificate 121
- ● IP address: 192.168.2.116 122
- Mgmt. Protocols 126
- 802.1x Authentication 130
- Network Statistics 132
- Protocol Info 132
- Configuration Page 132
- Other Links 133
- Configuring for LPD Printing 134
- About LPD 135
- LPD Setup Overview 136
- Step 3. Printing a Test File 137
- LPD on UNIX Systems 138
- Printing a Test File 141
- Installing TCP/IP Software 142
- Windows NT 4.0 Systems 146
- LPD on Windows XP Systems 147
- LPD on Mac OS Systems 150
- Setting Up Mac OS 151
- FTP Printing 152
- Requirements 152
- Print Files 153
- Using FTP Printing 153
- FTP Printing 154 154
- FTP Login 155
- Ending the FTP Session 156
- Commands 156
- FTP Printing 157 157
- Example of an FTP Session 158
- Security Features 159
- Security Features 160 160
- Security Features 161 161
- Security Features 162 162
- Using Security Features 163
- Security Features 164 164
- Print Server 165
- Resetting to Factory Defaults 166
- General Troubleshooting 167
- Error Messages 170
- Problems with the Network 172
- Troubleshooting an LPD UNIX 175
- Configuration 175
- Configuration Page Format 178
- Configuration Page Messages 180
- Security Settings 182
- TCP/IP Protocol Information 185
- IPX/SPX Protocol Information 189
- Novell NetWare Parameters 191
- . For error messages 193
- DLC/LLC Protocol Information 194
- TCP/IP Overview 205
- IP Address 206
- IP Address: (Network Portion) 207
- IP Address: (Host Portion) 207
- TCP/IP Overview 208 208
- Configuring IP Parameters 209
- Subnet Mask 210
- Gateways 211
- Syslog Server 211
- TCP/IP Overview 212 212
- TCP/IP Overview 213 213
- The HP Jetdirect Control 214
- Panel Menu 214
- Parameter Descriptions 214
- OpenSSL Statements 222
- Original SSLeay License 223
- ENWW 224 224
- ENWW 225 225
- ENWW 226 226
- ENWW 227 227
- ENWW 228 228
- ENWW 229 229
- ENWW 230 230
- ENWW 231 231
- JDAG _JDI_backEN _P2.ai 232
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