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8 Maintain and troubleshoot
This section contains the following topics:
•
Work with ink cartridges
•
Clean the device
•
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve scan problems
•
Solve copy problems
•
Solve fax problems
•
Solve wireless problems (HP Officejet J4680 only)
•
Troubleshoot installation issues
•
Clear jams
Work with ink cartridges
This section contains the following topics:
•
Supported ink cartridges
•
Handle the ink cartridges
•
Replace the ink cartridges
•
Align the ink cartridges
•
Clean the ink cartridges
•
Clean the ink cartridge contacts
•
Clean the area around the ink nozzles
•
Store printing supplies
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might
come in different sizes.
You can find the ink cartridge number in the following places:
• On the label of the ink cartridge you are replacing.
• Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
• Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
104 Maintain and troubleshoot
- All-in-One series 1
- Contents 5
- 1 Get started 12
- Understand the device parts 13
- Front view 14
- Printing supplies area 14
- Back view 15
- Connection information 18
- 2 Use the device 20
- Change device settings 21
- Chapter 2 22
- 18 Use the device 22
- Load originals 23
- 20 Use the device 24
- Load originals 21 25
- Select print media 26
- Set minimum margins 30
- Load media 31
- 28 Use the device 32
- Print borderless 33
- Set up speed-dial entries 34
- Set up speed-dial entries 31 35
- 32 Use the device 36
- Change print settings 37
- Cancel a print job 38
- Scan an original 39
- Edit a scanned original 40
- Change scan settings 41
- Cancel a scan job 41
- Make copies 42
- Cancel a copy job 43
- Send a fax 44
- Chapter 6 46
- Send a fax from memory 47
- Schedule a fax to send later 48
- Receive a fax 52
- Set up backup fax 53
- Poll to receive a fax 54
- Block junk fax numbers 56
- Change fax settings 59
- Set the dial type 62
- Set the redial options 62
- Set the fax speed 62
- Fax over the Internet 63
- Test fax setup 64
- Use reports 64
- Print fax error reports 65
- Cancel a fax 66
- 7 Configure and manage 67
- Use device management tools 68
- HP Printer Utility (Mac OS) 71
- 68 Configure and manage 72
- Set up faxing for the device 73
- 76 Configure and manage 80
- 78 Configure and manage 82
- 3 Computer with modem 84
- (continued) 84
- 80 Configure and manage 84
- 4 Computer 87
- 5 Telephone 87
- 86 Configure and manage 90
- 6 Computer with modem 92
- 88 Configure and manage 92
- 90 Configure and manage 94
- Serial-type fax setup 96
- 94 Configure and manage 98
- Configure the device (Mac OS) 99
- Officejet J4680 only) 100
- Chapter 7 102
- 98 Configure and manage 102
- To print a wireless test page 104
- Reset wireless settings 104
- 102 Configure and manage 106
- 8 Maintain and troubleshoot 108
- Replace the ink cartridges 109
- Handle the ink cartridges 109
- Chapter 8 110
- 106 Maintain and troubleshoot 110
- 1 Copper-colored contacts 111
- 3 Ink nozzles under tape 111
- Work with ink cartridges 107 111
- Align the ink cartridges 112
- Work with ink cartridges 109 113
- Clean the ink cartridges 114
- Work with ink cartridges 111 115
- 2 Ink nozzles (do not clean) 116
- 112 Maintain and troubleshoot 116
- Work with ink cartridges 113 117
- Store printing supplies 118
- Clean the device 119
- Clean the exterior 120
- 2 Rollers 121
- 3 Separator pad 121
- 118 Maintain and troubleshoot 122
- Solve printing problems 124
- Blank or partial page printed 125
- 122 Maintain and troubleshoot 126
- Meaningless characters print 128
- Ink is smearing 129
- Wrong colors are printing 130
- Solve paper-feed problems 131
- 128 Maintain and troubleshoot 132
- Solve scan problems 133
- Scan takes too long 134
- Text cannot be edited 134
- Error messages appear 135
- Scanned image quality is poor 135
- Scan defects are apparent 136
- Solve copy problems 137
- Size is reduced 138
- Copy quality is poor 138
- Copy defects are apparent 139
- Paper mismatch 139
- Solve fax problems 140
- 1 Telephone wall jack 142
- 138 Maintain and troubleshoot 142
- 140 Maintain and troubleshoot 144
- 142 Maintain and troubleshoot 146
- 146 Maintain and troubleshoot 150
- 148 Maintain and troubleshoot 152
- 150 Maintain and troubleshoot 154
- Clear jams 156
- Avoid paper jams 158
- HP supplies and accessories 159
- Support and warranty 160
- Obtain electronic support 162
- Obtain HP telephone support 162
- Additional warranty options 164
- Pack the device 166
- Device specifications 168
- System requirements 169
- Print specifications 171
- Fax specifications 171
- Scan specifications 172
- Environmental specifications 172
- Electrical specifications 172
- Sound power 173
- LwAd 7.0 (BA) 173
- Regulatory information 174
- FCC statement 175
- Notice to users in Korea 175
- RoHS notices (China only) 176
- Appendix D 178
- Australia wired fax statement 179
- Aviso aos usuários no Brasil 180
- Notice to users in Taiwan 181
- Regulatory model number 183
- Declaration of conformity 183
- DECLARATION OF CONFORMITY 184
- Energy Star® notice 187
- Symbols/Numerics 188
- Podręcznik użytkownika 196
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