HP C309G Manual de usuario

HP Photosmart Premium C309 seriesWindows Help

252421192019 Printhead assembly20 Cartridge access area21 Model number location22 Rear USB port23 Ethernet port24 Power connection (Use only with the

• Memory is full•Photo tray problem•Photo tray cannot engage•Photo tray cannot disengage•Missing HP Photosmart SoftwareFirmware revision mismatchSolut

Solution 2: Make sure paper is loaded correctly in the photo traySolution: Make sure you have paper loaded correctly in the photo tray.For more inform

Photo tray cannot disengageSolution: Push the output tray all the way down.Cause: The output tray was not lowered all the way.Missing HP Photosmart So

Solution 4: Check the connection from the product to your computerSolution: Check the connection from the product to your computer. Verify that theUSB

try printing those files by using the product software. The copies might not bedamaged.Cause: Some of the files on the inserted memory card or attache

File corruptedTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first soluti

• Solution 1: Remove all but one memory card•Solution 2: Remove the memory card and reinsert it correctly•Solution 3: Push the memory card all the way

Solution 2: Empty the Recycle Bin on your desktopSolution: Empty the Recycle Bin on your desktop. You might also need to removefiles from the hard dis

Use only one card at a timeSolution: You can insert only one memory card at a time.If more than one memory card is inserted, the attention light will

Paper messagesThe following is a list of paper-related error messages:•Ink is drying•Paper upside down•Paper orientation errorInk is dryingSolution: T

Control panel featuresFigure 2-1 Control panel features1 Home: Returns to the Homescreen (the default screen when you turn on the product).2 Direction

• Ink alert•Ink cartridge problem•Ink service capacity warning•Ink system failure•Check ink cartridges•Install printhead and then cartridges•Non-HP ca

• Solution 2: Contact HP supportSolution 1: Reset the productSolution: Turn off the product, and then unplug the power cord. Plug the powercord back i

Solution 2: Contact HP supportSolution: Contact HP support for service.Go to: www.hp.com/support.If prompted, choose your country/region, and then cli

• Solution 5: Contact HP supportSolution 1: Install the ink cartridges correctlySolution: Make sure all of the ink cartridges are properly installed.

5. Press down on any cartridges that are sticking up.They should snap down into place.6. If an ink cartridge was sticking up and you were able to snap

12. Close the ink cartridge access door, and check if the error message has goneaway.13. If you still receive the error message, turn the product off,

Solution 3: Clean the electrical contactsSolution: Clean the cartridge electrical contacts.To clean the electrical contacts1. Make sure the product is

1 Ink window2 Electrical contacts5. Wipe the contacts with a dry swab or lint-free cloth.6. On the inside of the product, locate the contacts in the p

Check to see if your cartridge is still under warranty and the end of warranty date hasnot been reached.• If the end of warranty date has been reached

Cause: The product has nearly maximized the ink service capacity.Ink system failureSolution: Turn off the product, unplug the power cord, and wait 10

3 How do I?This section contains links to commonly performed tasks, such as printing photos,scanning, and making copies.•“Print photos from a memory c

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.3. Make sure the ink cartridg

8. Press the ink cartridge back down into place.The tab should make a snapping noise when the ink cartridge is correctly seated.If the ink cartridge d

12. Close the ink cartridge access door, and check if the error message has goneaway.13. If you still receive the error message, turn the product off,

4. Lift the latch handle on the print carriage until it stops.5. Remove the printhead by lifting it straight up.6. Make sure the latch handle is raise

7. Carefully lower the latch handle.NOTE: Make sure you lower the latch handle before reinserting the inkcartridges. Leaving the latch handle raised c

If this did not solve the issue, try the next solution.Solution 2: Contact HP supportSolution: Contact HP support for service.Go to: www.hp.com/suppor

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printerservice or repairs required as a result of using a non-HP supply will

Printhead appears to be missing or damagedTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solutio

5. Remove the printhead by lifting it straight up.6. Clean the printhead.There are three areas of the printhead that need to be cleaned: the plastic r

CAUTION: Touch the nozzle and the electrical contact areas only withcleaning materials and not with your finger.To clean the printheada. Lightly dampe

Chapter 310 How do I?How do I?

d. Wipe the previously cleaned areas dry with a dry lint-free cloth beforeproceeding to the next step.7. Clean the electrical contacts inside the prod

11. Close the ink cartridge door.Cause: The printhead or ink cartridges were not installed correctly.If this did not solve the issue, try the next sol

Solution 1: Reinstall the printheadSolution: Check to make sure the printhead is installed and the ink cartridge accessdoor is closed.Reinstall the pr

5. Remove the printhead by lifting it straight up.6. Clean the printhead.There are three areas of the printhead that need to be cleaned: the plastic r

CAUTION: Touch the nozzle and the electrical contact areas only withcleaning materials and not with your finger.To clean the printheada. Lightly dampe

d. Wipe the previously cleaned areas dry with a dry lint-free cloth beforeproceeding to the next step.7. Clean the electrical contacts inside the prod

11. Close the ink cartridge door.Cause: There was a problem with the printhead.If this did not solve the issue, try the next solution.Solution 2: Cont

3. In the Print Settings area, click Printer Toolbox.NOTE: You can also open the Printer Toolbox from the Print Propertiesdialog box. In the Print Pro

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.3. Make sure the ink cartridg

8. Press the ink cartridge back down into place.The tab should make a snapping noise when the ink cartridge is correctly seated.If the ink cartridge d

4 Paper basicsYou can load many different types and sizes of paper in the HP Photosmart, includingletter or A4 paper, photo paper, transparencies, and

12. Close the ink cartridge access door, and check if the error message has goneaway.13. If you still receive the error message, turn the product off,

4. Hold the ink cartridge by its sides with the bottom pointing up and locate theelectrical contacts on the ink cartridge.The electrical contacts are

9. Close the ink cartridge door, and check if the error message has gone away.10. If you still receive the error message, turn the product off, and th

Chapter 12140 Solve a problemSolve a problem

13 Stop the current jobTo stop a current job from the product▲ Touch Cancel on the control panel. If the current job does not stop, touch Cancelagain.

Chapter 13142 Stop the current jobStop the current job

14 Technical informationThe technical specifications and international regulatory information for the HP Photosmart areprovided in this section.For ad

3. Touch Preferences.4. Touch Cartridge Chip Info, and then touch OK.NOTE: To re-enable the usage information function, restore the factory defaults.N

Type Paper weight Input tray*Output tray†Photo tray*8.5 x 11 inch (216 x 279mm) Photo papern/a Up to 40 25 n/a* Maximum capacity.† Output tray capacit

Copy specifications• Digital image processing• Maximum number of copies varies by model• Copy speeds vary according to the complexity of the document

NOTE: At this time, some portions of the HP Web site are available in English only.Recommended papers for printingIf you want the best print quality,

Your product's Eco features• Duplex printing: Use Paper-saving Printing to print two-sided documents with mutliple pageson same sheet to reduce p

3. Touch Preferences.4. Touch the down arrow to scroll through the options, and then touch Energy Save Mode.5. Touch On or Off.Power consumptionPower

Disposal of waste equipment by users in private households in the European UnionDisposal of Waste Equipment by Users in Private Households in the Euro

Battery disposal in the NetherlandsDit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze

EU battery directiveEuropean Union Battery DirectiveThis product contains a battery that is used to maintain data integrity of real time clock or prod

Regulatory noticesThe HP Photosmart meets product requirements from regulatory agencies in your country/region.This section contains the following top

FCC statementFCC statementThe United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to

Notice to users in KoreaNotice to users in GermanySehanzeige-ArbeitsplätzeDas Gerät ist nicht für die Benutzung am Bildschirmarbeitsplatz gemäß Bildsc

HP Photosmart Premium C309 series declaration of conformityRegulatory wireless statementsThis section contains the following regulatory information pe

Exposure to radio frequency radiationExposure to radio frequency radiationCaution The radiated output power of this device is far below the FCC radio

HP Iron-On TransfersHP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solutionfor creating custom T-shirts from you

European Union regulatory noticeEuropean Union Regulatory NoticeProducts bearing the CE marking comply with the following EU Directives: • Low Volta

Notice to users in TaiwanChapter 14158 Technical informationTechnical information

IndexSymbols/Numerics10 x 15 cm photo paperspecifications 144Aafter the support period 80BBluetoothprint from a Bluetoothdevice 70print from a compute

Rrecycleink cartridges 147regulatory noticesregulatory modelidentification number 152wireless statements 155reinstall software 86reportsdiagnostic 75p

b. Load paper. Insert stack of photo paper into photo tray with short edge forward and printside down. Slide stack of paper forward until it stops.N

Load A4 or 8.5 x 11 inch papera. Raise output tray. Raise and hold output tray in open position. Slide paper-width guide outwards. Remove all paper

NOTE: When you use legal-size paper, leave the paper catch closed.Load envelopesa. Raise output tray. Raise and hold output tray in open position. S

HP Photosmart Premium C309 series

c. Lower output tray.2. View the animation for this topic.Related topics“Information on paper” on page 17Information on paperThe HP Photosmart is desi

Chapter 418 Paper basicsPaper basics

5Print“Print documents” on page 19“Print photos” on page 20“Print a creative project” on page 28“Print a Web page” on page 32“Print forms and template

5. Select the appropriate options for your print job by using the features available in theAdvanced, Printing Shortcuts, Features, and Color tabs.TIP:

9. (Optional) Select the Borderless printing check box if it is not already checked.If the borderless paper size and paper type are not compatible, th

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo

b. Insert memory device.1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,Memory Stick Duo or Pro Duo (adapter optional),

Touch 8.5 x 11.Touch Back.e. Print photo.Touch Print.Print multiple photos on full-size papera. Load paper. Load full-size paper in the main input

 Touch photo you want to print. Touch photo to select it. Touch up arrow to increase number of copies.d. Change page layout. Touch Print to previe

 Touch photo to select it. Touch up arrow to increase number of copies.e. Print photo.Touch Print to preview print job.Touch Print.Print single ph

Print multiple photos on full-size papera. Set up Internet connection. Make sure that the HP Photosmart is connected to a network that has Internetac

Print a creative project1. Do one of the following:Print album pagesa. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or fu

 Touch Yes for cover page. Touch up arrow to increase number of album pages.e. Print photo. Touch Done to preview print job. Touch Print.Print pan

Touch Panorama Prints. Select source.d. Select photo. Touch left or right arrow to scroll through photos. Touch photo to select it. Touch up arro

d. Select photo. Touch left or right arrow to scroll through photos. Touch photo to select it. Touch up arrow to increase number of copies.e. Print

d. Select photo. Touch left or right arrow to scroll through photos. Touch photo to select it. Touch up arrow to increase number of copies.e. Print

To print forms from the control panel1. Make sure you have paper loaded in the input tray.2. On the Home Screen, touch the right arrow to view more op

View the print resolutionThe printer software displays the print resolution in dots per inch (dpi). The dpi variesaccording to the paper type and prin

3. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

 Touch left or right arrow to scroll through photos. Touch photo to select it.b. Edit photo.Touch Edit.Touch Rotate.Touch Done.Crop photoa. Selec

Contents1 HP Photosmart Premium C309 series Help...32 Get to know the HP Photo

Adjust brightnessa. Select photo. Touch View & Print. Select photo source. Touch left or right arrow to scroll through photos. Touch photo to

Chapter 538 PrintPrint

6 Scan•“Scan to a computer” on page 39•“Scan to a memory card or USB storage device” on page 40•“Scan and reprint photos” on page 51Scan to a computer

3. Start scan.a.Touch Scan on Home screen.The Scan To menu appears.b.Touch Computer.If product is network-connected, a list of available computers app

Close lid.b. Insert memory device.1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,Memory Stick Duo or Pro Duo (adapter

 Load original print side down on right front corner of glass.Close lid.b. Insert memory device.Chapter 642 ScanScan

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo

Chapter 644 ScanScan

7Copy•“Copy text or mixed documents” on page 45•“Copy photos (reprint)” on page 51Copy text or mixed documents1. Do one of the following:1-sided copya

Close lid.c. Select Copy.Touch Copy on Home screen.The Copy menu appears. Touch up arrow to increase number of copies.d. Start copy.Touch Black Co

Errors...9614 Tec

 Load original print side down on right front corner of glass.Close lid.c. Select Copy. Touch Copy on Home screen.The Copy menu appears. Touch Set

Related topics•“Change the copy settings” on page 48•“Preview a copy before printing” on page 49•“Stop the current job” on page 141Change the copy set

Paper type Control panel settingHP Professional Brochure & Flyer Paper(Glossy)Brochure GlossyHP Professional Brochure & Flyer Paper(Matte)Broc

To preview your copy from the control panel1. Touch Copy on the Home screen.The Copy menu appears.2. Touch Settings.3. Change copy settings on the pro

8 Reprint photosTo reprint an original photo1. Load original.a. Lift lid on product.b. Load original print side down on right front corner of glass.c.

f.Touch Print to preview print job.g.Touch Print.4. View the animation for this topic.Related topics“Stop the current job” on page 141Chapter 852 Repr

9 Save photos• Save photos to your computer•Back up photos to a USB storage device•Save photos to Snapfish•Share photos using SnapfishSave photos to y

Back up photos to a USB storage deviceTo back up photos1. Insert memory device.a. Insert a memory card into appropriate slot on product.1 Memory Stick

Save photos to SnapfishTo save photos to Snapfish1. Set up Internet connection.▲ Make sure that the HP Photosmart is connected to a network that has I

Share photos using SnapfishTo share photos with Snapfish1. Set up Internet connection.▲ Make sure that the HP Photosmart is connected to a network tha

1 HP Photosmart PremiumC309 series HelpFor information about the HP Photosmart, see:•“Get to know the HP Photosmart” on page 5•“How do I?” on page 9•“

Related topics“Stop the current job” on page 141Share photos using Snapfish 57Save photos

Chapter 958 Save photosSave photos

10 Network setup• Add the HP Photosmart to a network•Set up a Bluetooth connectionAdd the HP Photosmart to a network•“Wired (Ethernet) network” on pag

b. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart.c. Connect the other end of the Ethernet cable to an available por

To connect the HP Photosmart using WiFi Protected Setup (WPS)1. Do one of the following:Use Push Button (PBC) methoda. Select setup method. On Home s

Touch WiFi Protected Setup.Touch PIN.b. Set up wireless connection.Touch Start.The device displays a PIN. Enter PIN on WPS-enabled router or other

3. Start Wireless Setup Wizard.▲ Touch Wireless Setup Wizard.4. Connect to wireless network.▲ Select your network from the list of detected networks.5

To connect the HP Photosmart to a Windows computer with an ad hoc connection, thecomputer must have a wireless network adapter and an ad hoc profile.

h. Select the check box for This is a computer-to-computer (ad hoc) network;wireless access points are not used.i. Click OK to close the Wireless netw

d.Touch Ad Hoc.e.Touch Yes, my network uses WEP encryption. The visual keyboard displays.If you do not want to use WEP encryption, touch No, my networ

Chapter 14 HP Photosmart Premium C309 series HelpHP Photosmart PremiumC309 series Help

To install the Windows HP Photosmart Software on a networked computer1. Quit all applications running on your computer.2. Insert the installation CD t

To find out the device address of the product1. On the Home Screen, touch the right arrow to view more options.2. Touch Setup.3. Touch Bluetooth.NOTE:

• Microsoft stack If you have Windows Vista or Windows XP with Service Pack 2installed on your computer, then your computer has the Microsoft Bluetoot

To install and print using the Widcomm stack1. Make sure that you have installed the HP Photosmart software on the computer.NOTE: The purpose of insta

11 Maintain the HP Photosmart• Check the estimated ink levels•Order ink supplies•Replace the cartridges•Cartridge warranty information•Print and evalu

To check the ink levels from the HP Photosmart Software▲ In the HP Solution Center, click the Estimated Ink Levels icon.NOTE: You can also open the Pr

Wait for print carriage to move to center of the product.b. Press tab on cartridge, then remove it from slot.3. Insert new cartridge.a. Remove cartrid

c. Match color icons, then slide cartridge into slot until it clicks into place.d. Close cartridge door.4. Load paper.▲ Load letter, A4, or legal unus

Related topics“Order ink supplies” on page 72Cartridge warranty informationThe HP cartridge warranty is applicable when the product is used in its des

To evaluate the print quality report1. Check the ink levels shown on the page. If a cartridge shows very low ink levels andyou find the print quality

2 Get to know the HP Photosmart• Printer parts•Control panel featuresPrinter parts• Front view of the printerGet to know the HP Photosmart 5Get to kno

Figure 11-3 Color bars - color mixing (yellow bar contains magenta streaks)◦ Check the estimated ink levels in the cartridges.◦ Check if the cartridge

• If the text is uneven and ragged at one end, clean the printhead, and then printthis diagnostic page again. If this occurs right after a new cartrid

12 Solve a problemThis section contains the following topics:•HP support•Setup troubleshooting•Print troubleshooting•Memory card troubleshooting•Scan

[[[[[• Serial number (located on the back or bottom of the product)• Messages that appear when the situation occurs• Answers to these questions:◦ Has

product to your computer before the software installation screen prompted you to do so,you must follow these steps:Troubleshooting common setup issues

1 Power connection2 Power cord and adapter3 Power outlet• If you are using a power strip, make sure the power strip is turned on. Or, tryplugging the

CAUTION: If the product still does not turn on, it might have a mechanical failure.Unplug the product from the power outlet.Contact HP support for ser

Cause: The product might not have been turned on.If this did not solve the issue, try the next solution.Solution 2: Set your product as the default pr

The wrong measurements are showing in menus on the displaySolution: Change the country/region setting.To set your country/region1. On the Home Screen,

The registration screen does not appearSolution: You can access the registration (Sign up now) screen from the Windowstaskbar by clicking Start, point

181 Lid2 Glass3 Color graphics display (also referred to as the display)4 Memory Card slots LED5 Memory Card slot for Secure Digital and xD cards6 Mem

Print troubleshootingTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first

Check the ink levelsSolution: Check the estimated ink levels in the cartridges.NOTE: Ink level warnings and indicators provide estimates for planningp

Align the printerSolution: Aligning the printer can help ensure excellent print quality.To align the printer from the HP Photosmart Software1. Load le

After cleaning the printhead, print a print quality report. Evaluate the print qualityreport to see if the print quality problem still exists.For more

To check your margin settings1. Preview your print job before sending it to the product.In most software applications, click the File menu, and then c

Solution 1: Insert the memory card properlySolution: Turn the memory card so that the label faces up and the contacts arefacing the product, and then

Solution 1: Install the product softwareSolution: Install the product software that came with the product. If it is installed,restart your computer.To

• Solution 1: Set the camera to PictBridge mode•Solution 2: Save the photos in a supported file format•Solution 3: Select photos on the camera for pri

Scanned image shows dotted lines instead of textSolution: Make a black-and-white copy of the original and then scan the copy.Cause: If you used the Te

Fit to Page is not working as expectedTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution fi