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Accessing the 3Com Knowledgebase
53
Accessing 3Com Support Databases
In addition to the 3Com support databases listed in this section, check the README.TXT
files in the ENGLISH, INSTALLS, and NWSERVER subdirectories and check the Help text
files located in the HELP directory on the 3Com Installation CD.
Accessing the 3Com Knowledgebase
To access a database of technical information that can help you diagnose and solve NIC
installation, configuration, and upgrade problems, go to:
http://knowledgebase.3com.com
Accessing the 3Com NIC Help System
To access the 3Com NIC Help system:
1 Make sure that the NIC, its driver, and the 3Com NIC Diagnostics program are
installed.
See “Installing the 3Com NIC Diagnostics Program” on page 46 for instructions.
2 Open the Windows Start menu.
3 Select Programs, and then 3Com NIC Utilities.
4 Select 3Com NIC Doctor Help.
The main Help screen appears.
5 Click Help Topics to display a list of Help topics or click Find to search for a Help topic.
Accessing Release Notes and Frequently Asked Questions
To access release notes and frequently asked questions about the NIC:
1 Make sure that the NIC, its driver, and the 3Com NIC Diagnostics program are
installed.
See “Installing the 3Com NIC Diagnostics Program” on page 46 for instructions.
2 Open the Windows Start menu.
3 Select Programs, and then 3Com NIC Utilities.
4 Click 3Com NIC Doctor.
The 3Com NIC Diagnostics General screen appears.
5 Click the Support tab.
The Support screen appears.
6 Click Support Databases to display customer support databases about the NIC in
three categories:
• Release notes — Display tips about installing and using the NIC.
• Frequently asked questions — Display common questions asked by customers
and answered by 3Com support experts.
• Knowledgebase topics — Display NIC compatibility topics.
- User Guide 1
- Contents 3
- Installation Overview 7
- Safety Precautions 8
- Windows 2003 Server 11
- Driver Installation 11
- Installing the Network Driver 13
- Identifying the Slot Number 22
- Linux 2.4 Driver Installation 27
- Installing and Configuring 29
- Data Encryption Offloads 29
- Windows 2000 30
- Defining the Console 31
- Creating the Policy 31
- Creating a Filter 32
- Binding the Filter 32
- Creating the Filter Action 32
- Binding the Filter Action 33
- Enabling Encryption 33
- Disabling Encryption 33
- Features for Windows 35
- Load Balancing 36
- Failover 36
- Verifying the Installation 38
- Configuring Groups and VLANs 39
- Working With Server Features 40
- Creating a Group 41
- Adding NICs to a Group 42
- Creating a VLAN 43
- Saving the Configuration 44
- Changing the Primary NIC 44
- Removing a NIC from a Group 44
- Deleting or Editing a VLAN 44
- Displaying NIC Properties 45
- Displaying Group Properties 45
- Enabling Offloads 47
- 11 Configuring the NIC 49
- Configuration Methods 51
- Booting From the Network 55
- Disabling the 3Com Logo 56
- Troubleshooting the NIC 57
- 3CR990B-FX-97 NIC 58
- Problems or Error Messages 60
- 3CR990B-97 NIC 62
- Troubleshooting Hubs 63
- Removing the Network Driver 64
- Windows 98 SE 65
- Features 66
- Running NIC Diagnostics 67
- Running the Network Test 69
- Running the NIC Test 69
- Viewing Network Statistics 70
- Enabling the Icon 71
- Displaying Network Statistics 71
- Specifications and 73
- Cabling Requirements 73
- Installing the 3Com DMI Agent 77
- System Requirements 78
- Obtaining Support for your 81
- Contact Us 82
- : +44 (0)1442 435529 83
- Regulatory Compliance 85
- Information 85
- FCC Declaration of Conformity 86
- Safety Compliance Statement 86
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