HP B2B96UT Manual de usuario descargar pdf (Pagina 42)

Locating ID labels

To assist in troubleshooting, product, serial, and authentication numbers are available on each

computer.

●

All workstations have a serial number (unique for each workstation) and product number. Have

these numbers available when you contact support.

●

The Certificate of Authentication (COA) is used for Windows-preinstalled systems only.

●

A Service label shows the Build ID and FeatureByte strings, which are needed for system board

replacement.

In general, these labels can be found in these locations (your computer may look different):

●

On the top, rear or bottom of the chassis (tower and desktop configuration)

●

On a pull-out card on the side of the display (all-in-one configuration)

Figure 6-1 Tower and desktop label locations

Figure 6-2 All-in-one label locations

34 Chapter 6 Diagnostics and Minor Troubleshooting

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HP B2B96UT Manual de usuario Pagina 42