Step 16 – Hardware and Software Support Services for Tru64 UNIX and OpenVMS
Step 16 – Hardware and Software Support Services for Tru64 UNIX and OpenVMSStep 16 – Hardware and Software Support Services for Tru64 UNIX and OpenVMS
Step 16 – Hardware and Software Support Services for Tru64 UNIX and OpenVMS
Select one of the optional HP Care Pack Service Packages described below that best supports the customer's operational
requirements for system availability.
HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
HP Care Pack Services are available for AlphaServer systems running Tru64 UNIX or OpenVMS
operating systems. HP Care Pack Services are designed for customers who require support beyond
that provided by the hardware product warranty with coverage for both Principal server systems
and SSPs (Subsequent System Packages) - that meet a full range of customer support
requirements.
Program Features – Principal Server/Station
Program Features – Principal Server/StationProgram Features – Principal Server/Station
Program Features – Principal Server/Station
HP Support Plus
HP Support PlusHP Support Plus
HP Support Plus
HP Support Plus offers combined hardware and software services in one package, providing
support during standard HP office hours.
HP Support Plus 24
HP Support Plus 24HP Support Plus 24
HP Support Plus 24
HP Support Plus 24 offers combined hardware and software services in one package to help
enhance the availability and performance of your IT infrastructure 24x7.
HP Proactive 24
HP Proactive 24HP Proactive 24
HP Proactive 24
HP Proactive 24 (P24) is a combined hardware and software support solution designed to help
you get more from your IT investment. P24 improves the effectiveness, performance, and
availability of the technologies in your IT infrastructure.
HP Critical Service
HP Critical ServiceHP Critical Service
HP Critical Service
HP Critical Service (CS) is a comprehensive hardware and software support solution, designed for
organizations running business critical applications. CS provides a combination of proactive and
reactive services for mission critical environments with little or nor tolerance for downtime.
Installation
InstallationInstallation
Installation
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage info
No software installation added
Installation & Startup HP
Installation & Startup HPInstallation & Startup HP
Installation & Startup HP
O/S
O/SO/S
O/S
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage info
Install operating systems
Product configuration
Print & network access
Orientation
QuickSpecs
HP AlphaServer DS25 HP AlphaStation DS25
HP AlphaServer DS25 HP AlphaStation DS25HP AlphaServer DS25 HP AlphaStation DS25
HP AlphaServer DS25 HP AlphaStation DS25
Options
DA - 11432 Worldwide — Version 19 — July 17, 2006
Page 23
(3 paginas)
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