HP Compaq t5125 Manual de usuario descargar pdf (Pagina 19)

HP Lifecycle Solutions

HP thin clients are supported under HP Lifecycle Solutions, delivering a broad selection

of tools, information, and services that help users manage their PC lifecycle strategy. Along

with

HP Lifecycle Solutions, users also get the benefit of a single point of accountability, and the

flexibility to choose the program and level of support most appropriate to their

environment. HP Lifecycle Solutions cover key areas, including:

∑ Planning. Including TCO assessment, availability review, network design, product

selection, roadmap review, acquisition financing, proof-of-concept evaluation, and PC

certification testing

∑ Deployment. Easier deployment with PC custom configuration, lease process integration,

and hardware, software, and intranet installation and startup

∑ Management. Day-to-day tasks such as custom help desk management, financial asset

tracking, change control and notification, and hardware maintenance and application

support

∑ Transition. With lease-based reclamation and disposal, computer asset recovery, and

lease-based technology refresh, we can help you take advantage of the latest PC

technologies.

HP Care Pack Services

Protect your business from day one. HP stands behind its products with a three-year limited

warranty. However, a warranty is meant to protect against hardware defects, not to

safeguard your business. With HP Care Pack Services, you can easily select the right

services to help limit downtime, which can sap productivity and may impact revenues in

your business.

HP Care Pack Services

‡

are convenient service packages designed to give you just the

level of service you want for HP products. Features include the following:

∑ HP expertise. HP provides fast response time and repair commitments with over 25,000

service personnel who have specific expertise with Microsoft, Unix

, Linux, and Cisco

platforms, as well as storage, system management, security, and printing and imaging.

∑ Global and local service. HP serves customers in 160 countries, with over 25,000 service

personnel in customer support and a total of 65,000 in HP Services, plus the industry’s

largest channel partner network. Selected regional packages are tuned to local needs.

∑ Full range of offerings. HP Care Pack Services support major hardware and software

technologies, with maintenance services such as next-day exchange and accidental

damage coverage for notebooks. Other services include:

– Hardware support. Remote troubleshooting, escalation management, and customer

choice of onsite support offerings, such as 4-hour response time with 24 × 7 availability

and next-day response within standard business hours on selected HP hardware.

– Installation services. Fast reliable turnaround coordinated with the delivery of HP

equipment, site preparation and verification, installation of all HP hardware and

selected third-party products, and installation and verification of included HP software.

– Education services. Training in more than 200 product-specific courses delivered from

over 120 HP and partner locations worldwide to 255,000 IT professionals each year.

∑ Deep partnerships. HP actively builds alliances with major solution providers, including

Microsoft, SAP, Cisco, Oracle

, and dozens of other partners.

‡

Services may vary by country and may not apply to all products.

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