HP Compaq t5125 Manual de usuario descargar pdf (Pagina 20)

∑ Knowledge management. HP actively captures, integrates, and distributes information to

continuously improve the problem-solving process. The result of every interaction is fed

into our worldwide knowledge base to become a repeatable solution, giving customers

and service engineers access to high-quality and up-to-date information.

∑ Ease of use. HP Care Pack Services feature a simple ordering capability through online

and physical channels. Support is offered across any piece of IT infrastructure you

purchase from HP, from desktop to data center, including award-winning Web-based

support and Instant Support Professional for remote support.

HP Access on Demand

Available in packaged and tailored versions, HP Access on Demand provides one -stop

shopping for high-performance hardware and software platforms and a comprehensive

array of lifecycle services. To help manage expenses and ease budget planning, HP

Access on Demand is offered at a single, predictable price per seat, charged on a

monthly basis for a three-year term. Instead of large up-front capital outlays for new

systems, you manage one readily affordable monthly business expense covering the entire

desktop infrastructure. With our new approach, you can simplify PC acquisitions and

shorten implementation time, decrease training support and management costs, and

tighten control of your entire desktop environment. Optimized for environments with 500 to

3,000

users, the packaged HP Access on Demand solution includes selected HP hardware

as well as:

∑ Basic hardware installation and deinstallation. Unpacking, inspection, installation,

connection to external devices, and user orientation are included, as well as system

disconnection and packaging for shipment at the end of the three-year term.

∑ Hardware maintenance. Problem diagnosis, labor, and materials are included.

∑ Software support. Unlimited telephone support is available 24 × 7 for Microsoft software.

∑ Help center. You have a single point of contact within HP for logging requests for all

covered services, 24 × 7.

∑ Program management. An experienced program manager functions as the single,

central interface between you and HP.

∑ Inventory reporting. Standard desktop inventory reports include your monthly billing

statements.

∑ Technology refresh. Upon renewal of the three-year service contract, HP-supplied

hardware and software technology is replaced with state-of-the-art products and current

software versions.

HP quality and reliability

HP prides itself on having a reputation for high-quality products—and HP thin clients are a

testament to that reputation. Our quality and reliability help reduce maintenance, repair,

and support costs throughout the thin client lifecycle and can result in a higher residual

value for HP thin clients. Here’s how HP builds quality into every HP thin client:

∑ Customer feedback. The evolution of HP thin clients is a direct result of extensive

customer feedback, including focus groups, trade shows, customer visits, support calls,

human factors studies, and surveys of thin client users.

∑ Testing. Numerous teams within HP ensure reliability and long life by testing every model in

a variety of networked environments. We systematically push HP models past reasonable

limits to make ensure that the toughest workplace conditions have minimal impact.

∑ Factory audits. Before leaving the factory, HP does a comprehensive examination on

random samples to guard against defects and improve out of the box operation.

Minimum and maximum requirements may vary based on local capabilities.

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