
Please refer to the following Warranty Codes to see what HP warranty coverage is valid to the product you are
interested in
Warranty code Warranty period Service location Service level Response time Installation
included
Upgrade Eligibility
(Note 2)
Applicable note(s)
3C 90 Days HP Replacement No No 4,6,16
3U 90 Days HP Replacement No No 4,6,16
47 1 Year HP/Dealer Standard Bench +
Phone-in
Assistance
2 Days No Yes 3,36
54 1 Year On Site Hardware +
Phone-in
Assistance
Next Day No Yes 1,36
58 3 Years HP/Dealer Standard Bench +
Phone-in
Assistance
No Yes 3,36
5L 1 Year On Site 4 Hours Yes Yes 1,31
60 90 Days HP/Dealer Replacement No Yes 16
61 3 Years On Site Hardware +
Phone-in
Assistance
Next Day No Yes 1,36
7G 3 Years On Site Next Day No No 1
93 3 Years HP/Dealer Parts Only +
Phone-in
Assistance
No Yes 14,36
NA No warranty is
provided for this
product.
1) Responses are based on local standard business days and working hours. Unless otherwise stated, all responses are measured from the time the Customer
calls until HP has either established a mutually acceptable time for support to be performed, or HP has begun to provide On Site support or remote
diagnostics. See paragraph 6 entitled "Response Times" for more terms and conditions about response times within HP travel zones.
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3) Standard Bench warranty means repaired by HP or a HP dealer at its designated repair center.
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4) Warranty service is limited to repair or replacement of defective Software media or materials only.
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6) HP does not support products manufactured by another company and distributed by Hewlett-Packard. The original product manufacturer provides support.
Software warranty services from HP are limited to replacement of defective Software media or materials. Customer should contact and/or register with the
product manufacturer to receive any additional warranty and support coverage information that may be available.
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14) Parts only warranty means HP will supply the Customer with a replacement part in exchange for a defective one. HP may, at its option, waive the
requirement for the Customer to return the defective part.
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16) The item is warranted against manufacturing defects in material or workmanship only.
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31) Site preparation service included with installation.
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36) Phone-In Assistance (PIA). Software telephone support provides access to HP technical resources for the period specified in the Product documentation
commencing on the date of delivery to the original end-user. Examples may include: advice on proper installation, setting up Software configuration
parameters, Software features, solutions to known problems, and information on the interpretation of Product technical documentation. See Product
documentation for more details on what is and what is not included.
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HP Warranty and Installation Information May 2010
All prices are exclusive of VAT and are shown in UK sterling.
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