HP Computer Información técnica

HP ENVY 15 Notebook PC andHP ENVY TouchSmart 15 Notebook PCMaintenance and Service Guide

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6. Slide the TouchPad (5) toward the back of the top cover, and then lift the TouchPad straight upand remove it.Reverse this procedure to install the

Power button boardDescription Spare part numberPower button board (includes cable) 720553-001Before removing the power button board, follow these step

KeyboardNOTE: The keyboard spare part kit includes a keyboard cable.For use in country/region Spare partnumberFor use in country/region Spare part num

Before removing the keyboard, follow these steps:1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn theco

3. Remove the keyboard shield (3).CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlightcable are not damaged when bei

9. Remove the keyboard (3).Reverse this procedure to install the keyboard.Component replacement procedures 95

7 Windows – Using Setup Utility (BIOS)and HP PC Hardware Diagnostics(UEFI)Setup Utility, or Basic Input/Output System (BIOS), controls communication b

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only

To start HP PC Hardware Diagnostics UEFI:1. Turn on or restart the computer, quickly press esc, and then press f2.The BIOS searches three places for t

8 Ubuntu Linux – Using Setup Utility(BIOS) and System DiagnosticsSetup Utility, or Basic Input/Output System (BIOS), controls communication between al

1 Product descriptionCategory Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorProduct Name HP EN

Displaying system information1. Start Setup Utility.2. Select the Main menu. System information such as the system time and date, and identificationin

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

NOTE: After a message on the screen reports a successful installation, you can delete thedownloaded file from your hard drive.Using Advanced System Di

9 SpecificationsComputer specifications Metric U.S.DimensionsHP ENVY TouchSmart 15 Notebook PCWidth 37.95 cm 14.94 inDepth 25.07 cm 9.87 inHeight (fro

15.6 inch (39.80 cm) display specifications Metric U.S.DimensionsHeight 19.35 cm 7.62 inWidth 34.42 cm 13.55 inDiagonal 39.49 cm 15.55 inNumber of col

1. 5 TB, 5400rpm*1 TB, 5400 rpm* 750 GB, 5400rpm**640 GB, 5400rpm**500 GB, 5400rpm**Logical blocks 2,930,277,168 1,953,525,168 1,465,149,168 1,250,2

10 Windows – Backing up, restoring, andrecoveringYour computer includes tools provided by HP and Windows to help you safeguard your informationand ret

Recovery media can also be used to customize the system or restore the factory image if you replacethe hard drive.●Only one set of HP Recovery media c

the image continue to be available for installation through the Drivers and Applications Reinstalloption in HP Recovery Manager.For more information,

To start HP Recovery Manager from the HP Recovery partition:1. Press f11 while the computer boots.– or –Press and hold f11 as you press the power butt

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorProcessors (continued)●Intel® Quad Core

Follow these steps to remove the HP Recovery partition:1. From the Start screen, type recovery, and then select HP Recovery Manager.2. Select Remove R

11 Ubuntu Linux – Backing up, restoring,and recoveringRecovery after a system failure is as good as your most recent backup. As you add new software a

To create the restore image:1. Click the System menu icon at the far right of the top panel, and then click System Settings >Backup.2. Select Stora

3. Select Storage from the panel on the left side of the window, click the down-arrow next toBackup Location, and select Ubuntu One from the drop-down

12 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 V ac, or from 22

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belg

Country/region Accredited agency Applicable note numberThe United States UL 21. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conducto

13 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do notdispose of the battery in general household

IndexAAC adapter light 15AC adapter, spare part numbers27, 29action keys 11Advanced System Diagnosticsusing for Ubuntu Linuxcomputer models 102antenn

fingerprint reader boardremoval 85spare part number 21, 31, 85fingerprint reader light 12fingerprint reader, location 10fn key 11front speakersremoval

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorGraphics Internal graphics:●AMD Radeon™

minimized imagecreating for Windows computermodels 108minimized image recoveryfor Windows computermodels 108model name 1mSATA SSDproduct description 5

rubber feetremoval 53spare part number 53Rubber Kit, spare part number23, 31SScrew Kit, spare part number 28,31security cable slot, location 13securit

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorGraphics (continued) Internal graphics:

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorMemory Two customer-accessible/upgradab

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorAudio and video Quad speakersSubwooferD

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorPorts●AC adapter, HP Smart●Audio-in (mo

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorSecurity (continued)●Intel AT-p Ready

2 External component identificationDisplayItem Component Description(1) Internal display switch Turns off the display and initiates Sleep if the displ

© Copyright 2013 Hewlett-PackardDevelopment Company, L.P.AMD, the AMD Arrow logo, andcombinations thereof, are trademarks ofAdvanced Micro Devices, In

Buttons and speakersItem Component Description(1) Power button ● When the computer is off, press the button to turnon the computer.●When the computer

KeysItem Component Description(1) esc key Reveals system information when pressedin combination with the fn key.(2) fn key Executes frequently used sy

LightsItem Component Description(1) Power light ● White: The computer is on.●Blinking white: The computer is in the Sleep state,which is an energy-sav

TouchPadItem Component Description(1) TouchPad zone Moves the on-screen pointer and selects or activatesitems on the screen.NOTE: The TouchPad also su

Item Component Description(2) Vents (2) Enables airflow to cool internal components.NOTE: The computer fan starts up automatically tocool internal com

Right sideItem Component Description(1) Audio-out (headphone) jack/Audio-in (microphone) jackConnects optional powered stereo speakers,headphones, ear

BottomItem Component Description(1) Service door Provides access to the hard drive bay, the WLANmodule slot, and the memory module slots.CAUTION: To p

LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp

Component(4) Model number (select models only)(5) Revision number●Regulatory label(s)—Provide(s) regulatory information about the computer.●Wireless c

3 Illustrated parts catalogComputer major componentsComputer major components 19

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only beaccessed by a

Item Component Spare part number(1) Display assembly (includes webcamera/microphone module and wireless antenna cables): 15.6 inch (39.80 cm), Bright

Item Component Spare part number For use in the United States 720244-001 Keyboard with pointing stick (includes pointing stick cable) For use in

Item Component Spare part number For use on computer models equipped with the Intel HM87 chipset, a graphicssubsystem with UMA memory, and the Linux

Item Component Spare part number AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MBL2 cache, DDR3, quad core, 35 W)713551-0

Item Component Spare part number Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for useon computer models equipped with an Intel

Display assembly subcomponentsItem Component Spare part number(1) Display bezel 720535-001(2) Display hinge kit (includes left and right hinges, left

Mass storage devicesItem Component Spare part number(1) External DVD±RW Double-Layer with SuperMulti Drive 659940-001(2) Hard drive (does not include

Item Component Spare part number 512 GB SSD (for use on computer models equipped with an Intel processor) 749762-001 Hard Drive Hardware Kit, includ

Component Spare part numberScrew Kit 720560-001Counterbalance weight 720547-001Sequential part number listingSpare part number Description490371-001 P

Spare part number Description676521-001 1 TB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard driveconnector cable)NOTE

iv Important Notice about Customer Self-Repair Parts

Spare part number Description720242-051 Keyboard with pointing stick for use on computer models equipped with an Intel processorin France (includes ke

Spare part number Description720244-FL1 Keyboard with backlight for use on computer models equipped with an Intel processorin the Czech Republic and S

Spare part number Description720561-001 Rear speakers (includes cables and 4 rubber isolators)720562-001 Front speakers (includes cables and 4 rubber

Spare part number Description723372-001 Connector board for use on computer models equipped with an Intel processor and a graphicssubsystem with discr

Spare part number Description746449-601 System board for use on computer models equipped with UMA memory, the Intel HM87 chipset,and the Windows Profe

4 Removal and replacement procedurespreliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement pr

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr

CAUTION: To prevent damage to the computer when you are removing or installing internalcomponents, observe these precautions:Keep components in their

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

5 Removal and replacement proceduresfor Customer Self-Repair partsNOTE: The Customer Self-Repair program is not available in all locations. Installing

BatteryDescription Spare part number6 cell, 62 Wh, 2.80 Ah, Li-ion battery 710417-0016 cell, 47 Wh, 2.20 Ah, Li-ion battery 710416-001Before removing

Service doorDescription Spare part numberService door 720555-001Before removing the service door, follow these steps:1. Turn off the computer. If you

mSATA SSDNOTE: This section applies only to computer models equipped with an Intel processor.Description Spare part number24 GB 720564-001Before remov

3. Remove the mSATA SSD (2) by pulling the drive away from the slot at an angle.Reverse this procedure to install the mSATA SSD.WLAN moduleDescription

3. Disconnect all external devices from the computer.4. Remove the battery (see Battery on page 41).5. Remove the service door (see Service door on pa

Reverse this procedure to install the WLAN module.Hard driveDescription Spare part number1.5 TB, 5400 rpm, 9.5 mm (select models only) 747375-0011 TB,

3. Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay.4. If it is necessary to disassemble the hard drive, perform the

Reverse this procedure to install the hard drive.Memory moduleDescription Spare part number8 GB (PC3L, 12800, 1600 MHz) 693374-0014 GB (PC3L, 12800, 1

6. Under Step 2: Select a Download, click the BIOS link.7. Click the link for the most recent BIOS.8. Click the Download button, and then follow the o

vi Safety warning notice

3. Remove the memory module (2) by pulling the module away from the slot at an angle.Reverse this procedure to install a memory module.50 Chapter 5

6 Removal and replacement proceduresfor Authorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an a

2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the baseenclosure by double-sided tape.)3. Remove the RTC batte

Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, makesure the “+” sign faces up.Base enclosureDescription

3. Remove the following screws:(1) Two Phillips PM2.5×4.5 screws under the front edge of the service door(2) Three Phillips PM2.5×3.0 screws in the ha

Reverse this procedure to install the base enclosure.Display assemblyNOTE: The TouchSmart touchscreen display assembly is spared only at the component

4. Release the display panel cable and the webcam/microphone module cable from the clips androuting channel built into the right rear speaker (7).56 C

5. Remove the following screws that secure the display assembly to the top cover:(1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on th

7. Remove the display assembly (2) from the computer.8. If it is necessary to replace the display bezel or any of the display assembly subcomponents:a

c. Remove the display bezel (4).The display bezel is available using spare part number 720535-001.9. If it is necessary to replace the display hinge c

Table of contents1 Product description ...

10. If it is necessary to replace the display panel:a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to thedisplay enclo

b. Release the adhesive strip (1) that secures the display panel cable to the display panel,and then disconnect the display panel cable (2) from the d

d. Remove the left and right display hinge brackets (2).The display hinge brackets are available using spare part number 720548-001.13. If it is neces

b. Detach the wireless antenna transceivers (2) from the display enclosure. (The wirelessantenna transceivers are attached to the display enclosure wi

3. Remove the fan (3).Reverse this procedure to install the fan.System boardNOTE: The system board spare part kit includes replacement thermal materia

Description Spare part numberFor use on computer models equipped with the Intel HM87 chipset, a graphics subsystem withUMA memory, and the Windows Pro

Before removing the system board, follow these steps:1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn t

Remove the system board:1. Disconnect the following cables from the system board:(1) Fingerprint reader board ribbon cable(2) Connector board cable(3)

2. Disconnect the following cables from the system board:(1) Rear speaker cable(2) Subwoofer cable(3) Front speaker cable(4) TouchPad ribbon cable(5)

3. Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover.4. Lift the left side of the system board (1) until it rest

WLAN module ... 44Hard drive ...

Heat sinkNOTE: The heat sink spare part kit includes replacement thermal material.Description Spare part numberFor use only on computer models equippe

3. Remove the heat sink (2).NOTE: Due to the adhesive quality of the thermal material located between the heat sink andthe system board components, it

5. Remove the heat sink (2).NOTE: Due to the adhesive quality of the thermal material located between the heat sink andthe system board components, it

7. Remove the heat sink (2).NOTE: Due to the adhesive quality of the thermal material located between the heat sink andthe system board components, it

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the heat sink.ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare pa

Description Spare part numberIntel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600- MHz FSB, 3.0MB L3 cache, 37 W; includes repla

2. Lift the processor (3) straight up, and remove it.NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossedon th

Connector boardDescription Spare part numberFor use only on computer models equipped with an AMD processor 720579-001For use only on computer models e

4. Detach the connector board ribbon cable (5) from the base enclosure. (The connector boardribbon cable is attached to the top cover with double-side

Determining the BIOS version ... 101Downloading a BIOS update ..

Power connector cableDescription Spare part numberPower connector cable 720537-001Power connector cable for use on computer models equipped with an In

SubwooferDescription Spare part numberSubwoofer (includes cable and 3 isolators) 720563-001Before removing the subwoofer, follow these steps:1. Turn o

3. Remove the subwoofer (3).NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to theperformance of the subwoofer.Re

Rear speakersDescription Spare part numberRear speakers (include left and right rear speakers, 2 cables, and 4 isolators) 720561-001Before removing th

4. Remove the rear speakers (4).NOTE: The rear speakers includes four rubber isolators (5). These isolators are crucial to theperformance of the rear

Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes bracket and cable) 720543-001Before removing the fingerprint r

5. Remove the fingerprint reader board (5) and cable.Reverse this procedure to install the fingerprint reader board.Front speakersDescription Spare pa

Remove the front speakers:1. Release the front speaker cables from the clips (1) and routing channel built into the TouchPad.2. Remove the four Philli

TouchPad assemblyDescription Spare part numberTouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, andcables)722972-001Befor

2. Remove the TouchPad bracket (2).3. Release the two pieces of grounding tape (1) that connect the TouchPad to the top cover.4. Remove the four Phill