HP Computer Manual de usuario

HP G4 Notebook PCMaintenance and Service Guide

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processor AMD Phenom II N660 3.00-GHz processor

8. If it is necessary to replace the display panel:a. Remove the four Phillips PM2.5×6.0 screws that secure the display panel tothe display enclosure.

c. Release the adhesive strip (1) that secures the display panel cable to the display panel,and then disconnect the display panel cable (2) from the d

10. If it is necessary to replace the display panel cable:a. Release the tabs (1) built into the display enclosure shielding that secure the display p

Reverse this procedure to reassemble and install the display assembly.Component replacement procedures 95

5 Setup Utility (BIOS) and SystemDiagnosticsUsing Setup UtilitySetup Utility, or Basic Input/Output System (BIOS), controls communication between all

Navigating and selecting in Setup UtilityTo navigate and select in Setup Utility, follow these steps:1. Turn on or restart the computer, and then pres

Restoring factory settings in Setup UtilityNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Setup Utility to the

Determining the BIOS versionTo determine whether available BIOS updates contain later BIOS versions than those currentlyinstalled on the computer, you

BIOS installation procedures vary. Follow any instructions that are displayed on the screen afterthe download is complete. If no instructions are disp

6 SpecificationsComputer specifications Metric U.S.Dimensions:Width 34.1 cm 13.43 inDepth 23.1 cm 9.10 inHeight (front to back) 3.0 cm to 3.6 cm 1.9 i

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processor Intel Pentium B970 2.30-GHz processor

14.0-inch, display specifications Metric U.S.DimensionsWidth 31.2 cm 12.28 inHeight 17.6 cm 6.93 inDiagonal 35.7 cm 14.05 inNumber of colors Up to 16.

Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* 250-GB*DimensionsHeight 9.5 mm 9.5 and 7.0mm9.5 mm 9.5 and 7.0mm7.0 mmWidth 70 mm 70 mm 70 m

Blu-ray ROM DVD±R/RW Super Multi Double-Layer DrivespecificationsApplicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-

DVD±RW and CD-RW Super Multi Double-Layer ComboDrive specificationsApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,CD-ROM, CD-ROM XA, M

7 Backup and recoveryYour computer includes tools provided by the operating system and HP to help you safeguard yourinformation and restore it if ever

Creating restore mediaHP recommends that you create either a set of recovery discs or a recovery flash drive to be sure thatyou can restore your compu

Performing a system restoreRecovery Manager software allows you to repair or restore the computer to its original factory state.Recovery Manager works

Restoring using the restore media1. If possible, back up all personal files.2. Insert the first recovery disc into the optical drive on your computer

Backing up and recovering your informationIt is very important to back up your files and keep any new software in a safe place. As you add newsoftware

Using Windows Backup and RestoreGuidelines:● Be sure that the computer is connected to AC power before you start the backup process.●Allow enough time

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processor Switchable discrete graphics:● AMD Ra

Create a system restore point1. Select Start > Control Panel > System and Security > System.2. In the left pane, click System Protection.3. C

8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

9 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local law

Perform the following steps:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the displayassembly.2. Lift up and out on t

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2.5. Remove all screws (1) that secure the display panel

10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift

15. Remove the backlight cables (1) from the clip (2) in the display panel.16. Turn the display panel upside down.17. Remove the backlight frame from

19. Disconnect the display cable (1) from the LCD panel.20. Remove the screws (2) that secure the LCD panel to the display rear panel.21. Release the

IndexAAC adapter light 16AC adapter, spare part numbers32, 34action keys 11antennalocations 9removal 94spare part number 29, 37, 94Antenna Kit, spare

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorPanel 14.0-in, high-definition (HD), li

Ffanremoval 79spare part number 25, 37, 79feetlocations 47spare part number 26, 37, 47fn key 11front components 15Ggraphics, product description 3grou

chipset 3display panel 5Ethernet 6external media cards 6graphics 3hard drives 5keyboard 7memory module 5microphone 6operating system 8optical drive 5p

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processor Supports Blu-ray ROM DVD±R/RW Super M

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorPorts●3-pin AC power● Audio-in (mono mi

Category Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorOperating system Preinstalled:● Windows

2 External component identificationDisplayItem Component Description(1) WLAN antennas (2)* Send and receive wireless signals to communicatewith WLAN d

TopButtonComponent DescriptionPower button* ● When the computer is off, press the button toturn on the computer.●When the computer is on, press the bu

KeysItem Component Description(1) esc key Displays system information when pressed incombination with the fn key.(2) fn key Displays system informatio

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.AMD, the AMD Arrow logo, Athlon,Phenom, Sempron, Turion, andcombinations thereof, are tradema

LightsItem Component Description(1) TouchPad light●Off: The TouchPad is on.● Amber: The TouchPad is off.(2) Caps lock light●White: Caps lock is on.● O

TouchPadItem Component Description(1) TouchPad light●Off: The TouchPad is on.● Amber: The TouchPad is off.(2) TouchPad on/off button Turns the TouchPa

Left sideItem Component Description(1) External monitor port Connects an external VGA monitor or projector.(2) Vents (2) Enable airflow to cool intern

FrontComponent DescriptionSpeakers (2) Produce sound.Front 15

Right sideItem Component Description(1) Optical drive Reads and writes to an optical disc.(2) Optical drive light●Green: The optical drive is being ac

Bottom componentsItem Component Description(1) Battery bay Holds the battery.(2) Battery release latch Releases the battery from the battery bay.(3) V

3 Illustrated parts catalog18 Chapter 3 Illustrated parts catalog

Service tagWhen ordering parts or requesting information, provide the computer serial number and modeldescription provided on the service tag.Item Des

Computer major components20 Chapter 3 Illustrated parts catalog

Item Component Spare part number(1) 14.0-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (includes webcam,two microp

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Item Component Spare part number For use in Taiwan 645893-AB1 For use in Thailand 645893-281 For use in the United States 645893-001(3) Top cover (in

Item Component Spare part number For use only with computer models equipped with the AMD A60M chipset and agraphics subsystem with UMA video memory64

Item Component Spare part number AMD A8-3520M 2.50-GHz processor (1.6-GHz FSB, 4.0-MB L2 cache,quad core, 35 W)669690-001 AMD A8-3500M 2.40-GHz proc

Item Component Spare part number Intel Core i5-2540M 2.60-GHz (SC turbo up to 3.30-GHz) processor (3-MBL3 cache, dual core, 35 W)631255-001 Intel Co

Item Component Spare part number For use only with computer models equipped with the Intel HM65 or HM55 chipset and agraphics subsystem with UMA vide

Item Component Spare part number Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter(Bluetooth 3.0+HS ready)600370-001 Broad

Cable KitItem Component Spare part number Cable Kit, includes: 639442-001(1) TouchPad cable(2) Optical drive cable(3) Hard drive cable28 Chapter 3

Display assembly subcomponentsItem Component Spare part number(1) Display hinge covers (2) 639446-001(2) Display bezel 639440-001(3) Webcam/microphone

Item Component Spare part number In Pacific blue finish 641332-001 In pearl pink finish 641333-001 In pewter finish 641331-001 In Sonoma red finis

Item Component Spare part number 320-GB, 7200-rpm 645089-001 Hard Drive Hardware Kit, includes: 639444-001(2) Hard drive isolators (2) (3) Hard driv

iv Safety warning notice

Miscellaneous partsComponent Spare part numberHP Smart AC adapter90-W PFC RC V HP Smart AC adapter for use with all computer models 609940-00165-W RC

Sequential part number listingSpare part number Description490371-001 Power cord for use with all computer models in North America (black, 3-in, 1.83-

Spare part number Description609939-001 65-W RC V HP Smart AC adapter for use only with computer models equippedwith an AMD processor609940-001 90-W P

Spare part number Description635494-001 AMD Phenom II N660 3.00-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/sec, dual core, 35W; includes replacem

Spare part number Description637189-001 System board for use only with computer models equipped with an Intel processor, HM55chipset, and a graphics s

Spare part number Description639455-001 Rubber Feet Kit (includes 4 rubber feet)639456-001 Screw Kit639457-001 Display Screw Kit639458-001 Speaker Kit

Spare part number Description641342-001 14.0-in, HD, LED, BrightView display assembly in sweet purple finish (includes webcam,two microphones, and wir

Spare part number Description649949-001 System board for use only with computer models equipped with the AMD A60M chipset, anAMD processor, and a grap

Spare part number Description654119-001 Heat sink for use only with computer models equipped with the Intel HM65 or HM55 chipset, anIntel processor, a

4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re

Table of contents1 Product description ...

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of i

CAUTION: A product can be degraded by as little as 700 V.Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 51 screws that must be removed, replaced

Computer feetThe computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit,spare part number 639455-001. There are 4

BatteryDescription Spare part number6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-0016-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001Before disassemb

Optical driveNOTE: The optical drive spare part kit includes a bezel and bracket.Description Spare part numberBlu-ray ROM DVD±R/RW Super Multi Double-

4. Remove the Phillips PM2.5×6.0 screw that secures the optical drive to the computer.5. Insert a thin tool, such as an unbent paper clip (1), into th

9. Remove the optical drive bracket (2).Reverse this procedure to reassemble and install the optical drive.Hard driveNOTE: The hard drive spare part k

Electrostatic discharge damage ... 42Packaging and transporting guidelines ...

2. Lift the front edge of the hard drive (2) until it rests at an angle.3. Remove the hard drive.4. If it is necessary to replace the hard drive cable

Memory moduleDescription Spare part number4-GB (PC3, 10600, 1333-MHz) 621569-0012-GB (PC3, 10600, 1333-MHz) 621565-0011-GB (PC3, 10600, 1333-MHz) 6397

WLAN moduleDescription Spare part numberFor use on all computer models:Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795

Remove the WLAN module:1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.NOTE: The 1/black WLAN antenna cable is connect

KeyboardNOTE: The keyboard spare part kit includes a keyboard cable.Description Spare part numberKeyboard with black finish for use in Brazil 636376-2

Remove the keyboard:1. Remove the Phillips PM2.5×6.0 screw that secures the keyboard to the computer.2. Rest the computer on its left side.3. Open the

6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until itrests upside down on the palm rest.7. Release the ze

Top coverNOTE: The top cover spare part kit includes the TouchPad.Description Spare part numberIn butter gold finish 641351-001In charcoal gray finish

3. Remove the nine Phillips PM2.5×7.0 screws that secure the top cover to the computer.4. Remove the following screws:(1) Two Phillips PM 2.5×4.0 scre

7. Release the ZIF connectors to which the following cables are attached, and then disconnectthe cables from the system board:(1) Power button board c

14.0-inch, display specifications ... 102Hard driv

9. Remove the top cover (2).Reverse this procedure to install the top cover.62 Chapter 4 Removal and replacement procedures

Power button boardDescription Spare part numberPower button board (includes cable) 639451-001Before removing the power button board, follow these step

TouchPad button boardDescription Spare part numberTouchPad button board (includes cable) 639450-001Before removing the TouchPad button board, follow t

5. Remove the TouchPad button board (4) and cable.Reverse this procedure to install the TouchPad button board and cable.TouchPad LED boardDescription

3. Detach the TouchPad LED board (2) from the top cover. (The TouchPad LED board is attachedto the top cover with double-sided tape.)4. Remove the Tou

SpeakersDescription Spare part numberSpeaker Kit (includes left and right speakers and cable) 639458-001Before removing the speakers, follow these ste

Optical drive cableNOTE: The optical drive cable is included in the Cable Kit, spare part number 639442-001. Theoptical drive cable includes the optic

6. Open the computer.7. Disconnect the optical drive cable (1) from the system board.8. Release the optical drive cable (2) from the clips built into

USB boardDescription Spare part numberUSB board (includes cable) 639452-001Before removing the USB board, follow these steps:1. Shut down the computer

Power connector cableDescription Spare part numberPower connector cable 639443-001Before removing the power connector cable, follow these steps:1. Shu

viii

System boardNOTE: The system board spare part kit includes replacement thermal material.Description Spare part numberFor use only with computer models

Description Spare part numberFor use only with computer models equipped with an HM55 chipset and a graphics subsystem with512-MB of discrete video mem

Remove the system board:1. Disconnect the following cables from the system board:(1) LED board cable(2) Speaker cable(3) Optical drive cable(4) Displa

3. Release the ZIF connector to which the USB board cable is attached, and then disconnectthe USB cable (2) from the system board.4. Remove the Philli

6. Remove the system board (3) by sliding it up and to the right at an angle.NOTE: System boards for use with computer models equipped with an AMD pro

RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided tape) 637193-001Before removing the RTC battery, follow these ste

3. Remove the RTC battery (2) from the system board. (The RTC battery is attached to the systemboard with double-sided tape.)Reverse this procedure to

Fan and heat sinkNOTE: The fan and heat sink spare part kits include replacement thermal material.Description Spare part numberFan 639460-001Heat sink

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sinkand the system board components each time the heat sink is rem

1 Product descriptionCategory Description Computer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorProduct Name HP G4

6. Remove the three Phillips PM2.5×5.0 screws (2) and the four Phillips PM2.5×10.0 spring-loadedscrews (3) that secure the heat sink to the system boa

1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fantoward you.2. Remove the two Phillips PM2.0×3.0 screws (1

ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberAMD A8-3520M 2.50-GHz processor (1.6-GH

Description Spare part numberIntel Core i5-2540M 2.60-GHz (SC turbo up to 3.30-GHz) processor (3-MBL3 cache, dual core, 35 W)631255-001Intel Core i5-2

●System board (see System board on page 72)●Heat sink (see Fan and heat sink on page 79)Remove the processor:1. Use a flat-bladed screw driver (1) to

LED boardDescription Spare part numberLED board 640293-001Before removing the LED board, follow these steps:1. Shut down the computer. If you are unsu

3. Remove the LED board and cable (3).Reverse this procedure to install the LED board and cable.Display assemblyNOTE: The display assembly spare part

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

5. If it is necessary to replace the display bezel or any of the display assembly subcomponents:a. Remove the Mylar screw covers (1) and the two Phill

b. Disconnect the webcam/microphone module (2) from the webcam/microphone module.c. Remove the webcam/microphone module. The webcam/microphone module