HP Notebook Series Manual de servicio

HP Pavilion ze4100 Notebook PCCompaq Evo Notebook N1010v SeriesCompaq Presario 1100 Series Mobile PCTechnology Code KEService Manual

1-4 Product Information Service Manual Figure 1-2. Back View13. AC adapter jack.14. Two universal serial bus (USB) ports.15. LAN port.*16. S-video po

Part Number F5761-90006Printed in U.S.A. 10/02

Service Manual Product Information 1-5 Figure 1-3. Bottom View28. Hard disk drive.29. Battery latch.30. SDRAM door.31. Reset button.32. Port replicato

1-6 Product Information Service ManualOperationThis section gives an overview of the notebook’s operation.Turning the Notebook On and OffYou can start

Service Manual Product Information 1-7Checking the Status of the NotebookThe main status lights on the front of the notebook report power status, batt

1-8 Product Information Service ManualUsing Fn Hot KeysThe combination of the Fn key plus another key creates a hot key—a shortcut key sequence—forvar

Service Manual Product Information 1-9Resetting the NotebookOccasionally, Windows or the notebook might stop responding, so that you cannot turn the n

1-10 Product Information Service ManualSpecificationsThe following tables list the specifications for the notebook and its accessories. These are subj

Service Manual Product Information 1-11Audio SystemStereo sound via two built-in speakers.3D-enhanced audio.Volume and mute buttons (certain models).H

1-12 Product Information Service ManualMajor ICsCPU: Intel Mobile Pentium 4 processor-M.Core logic: ALI 1671 / 1535+ chipset.Display controller: ATI M

Service Manual Product Information 1-13 Table 1-8. AccessoriesAccessory DescriptionHPPavilionCompaqEvo andPresarioMemoryF4694-60901128MB DDR266B••F469

ii Service Manual© 2002 Hewlett-Packard CompanyMicrosoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel

1-14 Product Information Service ManualInternal DesignThe motherboard PCA is the central component of the notebook’s design. It plays a role in virtua

Service Manual Product Information 1-15 Table 1-9. Functional Structure DescriptionBootupCPU moduleMotherboardHard disk driveFloppy driveMain processo

Service Manual Removal and Replacement 2-12 Removal and ReplacementThis chapter tells you how to remove and replace the notebook’s components and asse

2-2 Removal and Replacement Service Manual Table 2-2. Required Equipment • #0 and #1 Phillips screwdrivers, preferably magnetized. • Small flat-blad

Service Manual Removal and Replacement 2-3Disassembly FlowchartThe following diagram shows the general “path” you will use when disassembling the note

2-4 Removal and Replacement Service ManualRemoving the Battery(User-Replaceable)Required Equipment • None.Removal Procedure • Slide the battery’s re

Service Manual Removal and Replacement 2-5Removing a SDRAM Module(User-Replaceable)The notebook has no system memory built into its motherboard, but h

2-6 Removal and Replacement Service ManualRemoving the Wireless LAN Mini-PCI Card(User-Replaceable)Certain notebooks include a wireless LAN mini-PCI c

Service Manual Removal and Replacement 2-7Removing the Hard Disk Drive(User-Replaceable)Required Equipment • #1 Phillips screwdriver.Removal Procedur

2-8 Removal and Replacement Service Manual 4. Remove the screws from the drive and drive tray, then lift the drive out of the tray. 5. Remove the conn

Service Manual iiiContentsProduct Information... 1-

Service Manual Removal and Replacement 2-9Replacing Small Parts(User-Replaceable)The user can replace the following small parts. Table 2-4. Replacing

2-10 Removal and Replacement Service ManualRemoving the Keyboard Cover(User-Replaceable)Required Equipment • #1 Phillips screwdriver. • Small flat-b

Service Manual Removal and Replacement 2-11 4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver undert

2-12 Removal and Replacement Service ManualRemoving the Speaker Assembly(User-Replaceable) Note: The following speaker assembly removal procedures ap

Service Manual Removal and Replacement 2-13Removing the Keyboard(User-Replaceable)Required Equipment • #1 Phillips screwdriver.Removal Procedure 1. U

2-14 Removal and Replacement Service Manual Figure 2-9. Removing the KeyboardScrew,M2.5×4mm (4)

Service Manual Removal and Replacement 2-15Removing the Switchboard PCA(User-Replaceable)Required Equipment • #1 Phillips screwdriver.Removal Procedu

2-16 Removal and Replacement Service ManualRemoving the CD/DVD Drive(User-Replaceable)Required Equipment • #1 Phillips screwdriver.Removal Procedure

Service Manual Removal and Replacement 2-17Removing the Display Assembly(Authorized Service Providers Only)Required Equipment • #1 Phillips screwdriv

2-18 Removal and Replacement Service Manual Figure 2-12. Removing the Display AssemblyScrews, silverM2x4mm (2)Screws,M2.5×6mm (8)

iv Service ManualReference Information... 5-1Password

Service Manual Removal and Replacement 2-19Reassembly Notes Important After replacing the display assembly or motherboard, you must use the Service Ut

2-20 Removal and Replacement Service ManualRemoving the Top Case(Authorized Service Providers Only)Required Equipment • #1 Phillips screwdriver.Remov

Service Manual Removal and Replacement 2-21 Figure 2-13. Removing the Top CaseScrew, M2.5×4mmScrew,M2.5×6mm (15)Screw,M2.5×7mm (2)Screw, M2.5×4mm

2-22 Removal and Replacement Service ManualRemoving the Floppy Drive(Authorized Service Providers Only)Required Equipment • #1 Phillips screwdriver.R

Service Manual Removal and Replacement 2-23 Figure 2-14. Removing the Floppy DriveScrew,M2.5×4mm (2)Screw,M2.5×4mm (2)

2-24 Removal and Replacement Service ManualReassembly Notes Caution Do not excessively bend or fold the floppy drive cable. Excessive flexing can dama

Service Manual Removal and Replacement 2-25Removing the Infrared (I/R) PCA(Authorized Service Providers Only)Required Equipment • #1 Phillips screwdr

2-26 Removal and Replacement Service ManualReassembly Note Caution Use care when handling the I/R PCA cable. Damaging the cable can degrade notebookpe

Service Manual Removal and Replacement 2-27Removing the Heatsink (with Fan)(Authorized Service Providers Only)Required Equipment • #0 Phillips screwd

2-28 Removal and Replacement Service Manual Caution Do not spin the fan blades with your finger, or you could damage the fan’s bearings.Reassembly No

Service Manual vTablesTable 1-1. Notebook Products ...

Service Manual Removal and Replacement 2-29Removing the CPU Module(Authorized Service Providers Only)Required Equipment • Small flat-blade screwdrive

2-30 Removal and Replacement Service Manual 3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear alight sn

Service Manual Removal and Replacement 2-31Removing the Motherboard(Authorized Service Providers Only)Required Equipment • #1 Phillips screwdriver.Re

2-32 Removal and Replacement Service Manual Caution: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or connec

Service Manual Removal and Replacement 2-33Reassembly Notes Important After replacing the display assembly or motherboard, you must use the Service Ut

2-34 Removal and Replacement Service Manual 1. Remove the following components from the old motherboard and install onto the newmotherboard: • CPU mo

Service Manual Removal and Replacement 2-35Replacing Components on a Bottom CaseReassembly Procedure 1. Transfer the plastic wireless panel, and if pr

2-36 Removal and Replacement Service ManualReplacing the Left and Right AntennasIf you need to remove or replace an antenna, see the figure below. Cau

Service Manual Removal and Replacement 2-37Repairing the BIOS IC(Authorized Service Providers Only)The notebook’s BIOS IC cannot be replaced separatel

2-38 Removal and Replacement Service ManualUsing a BIOS Floppy DiskIf you do not have a BIOS floppy disk, download the package from the Partnership We

vi Service ManualIntroductionThis manual provides reference information for servicing the HP Pavilion ze4100 Notebook PC(technology code KE), Compaq E

Service Manual Removal and Replacement 2-39Removing Other Components(Authorized Service Providers Only)Required Equipment • #0 and #1 Phillips screwd

2-40 Removal and Replacement Service ManualComponent Removal Procedure Additional StepsGuide, HDDKeyboard cover(page 2-10).Speaker (page 2-12).Switchb

Service Manual Troubleshooting and Diagnostics 3-13 Troubleshooting and DiagnosticsThis chapter includes troubleshooting and diagnostic information fo

3-2 Troubleshooting and Diagnostics Service ManualTroubleshootingThe suggestions in this section can help isolate and repair the cause of a problem. T

Service Manual Troubleshooting and Diagnostics 3-3Checking for Customer AbuseSome notebooks might appear to have been damaged by customer abuse. Use t

3-4 Troubleshooting and Diagnostics Service ManualSwapping modules that might be defective with others known to be good is generally an ideal way tofi

Service Manual Troubleshooting and Diagnostics 3-5Suggestions for Troubleshooting Table 3-2. Scope of Diagnostic ToolsFunction e-Diagtools Power-OnSe

3-6 Troubleshooting and Diagnostics Service ManualIf you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions i

Service Manual Troubleshooting and Diagnostics 3-7Symptom Call Center:SuggestionsRepair Center:Likely CausesRepair Center:CommentsSluggish startup ors

3-8 Troubleshooting and Diagnostics Service ManualSymptom Call Center:SuggestionsRepair Center:Likely CausesRepair Center:CommentsTurns offimmediately

Service Manual Product Information 1-11 Product InformationThe following list of HP and Compaq notebook products is current at the time of publication

Service Manual Troubleshooting and Diagnostics 3-9Symptom Call Center:SuggestionsRepair Center:Likely CausesRepair Center:CommentsNotebook resumesslow

3-10 Troubleshooting and Diagnostics Service ManualSymptom Call Center:SuggestionsRepair Center:Likely CausesRepair Center:CommentsLocal area of darko

Service Manual Troubleshooting and Diagnostics 3-11Symptom Call Center:SuggestionsRepair Center:Likely CausesRepair Center:CommentsCD/DVD driveParticu

3-12 Troubleshooting and Diagnostics Service ManualSymptom Call Center:SuggestionsRepair Center:Likely CausesRepair Center:CommentsEmbedded numerickey

Service Manual Troubleshooting and Diagnostics 3-13Symptom Call Center:SuggestionsRepair Center:Likely CausesRepair Center:CommentsSound does notrecor

3-14 Troubleshooting and Diagnostics Service ManualSymptom Call Center:SuggestionsRepair Center:Likely CausesRepair Center:CommentsLAN/networkGeneral

Service Manual Troubleshooting and Diagnostics 3-15Symptom Call Center:SuggestionsRepair Center:Likely CausesRepair Center:CommentsWirelessGeneral pro

3-16 Troubleshooting and Diagnostics Service ManualSymptom Call Center:SuggestionsRepair Center:Likely CausesRepair Center:CommentsNotebook pausesor r

Service Manual Troubleshooting and Diagnostics 3-17Diagnostic ToolsThis section describes the following diagnostic tools you can use for troubleshooti

3-18 Troubleshooting and Diagnostics Service Manual 10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Suppor

1-2 Product Information Service ManualNotebookProduct * CPU ** DisplayHardDriveCD/DVDDrivesStandardSDRAM/Video Mem Communication BatteryCompaq Evo Not

Service Manual Troubleshooting and Diagnostics 3-19First, confirm the failure by performing a “clean” boot, as described below. Note that if the noteb

3-20 Troubleshooting and Diagnostics Service ManualBeep Codes* POST Description2-1-4-3 Display BIOS copyright notice.2-1-4-4 Initialize MultiBoot.2-2-

Service Manual Troubleshooting and Diagnostics 3-21Beep Codes* POST Description3-4-4-1 Clear parity checkers.3-4-4-2 Display MultiBoot menu.3-4-4-3 Cl

3-22 Troubleshooting and Diagnostics Service ManualThe following table lists POST messages and explanations for reported problems. If the system fails

Service Manual Troubleshooting and Diagnostics 3-23Message Description02F4: EISA CMOS not writeableServerBIOS2 test error: Cannot write to EISA CMOS.0

3-24 Troubleshooting and Diagnostics Service ManualSystem BIOS shadowedSystem BIOS copied to shadow RAM.UMB upper limit segment address: nnnnDisplays

Service Manual Troubleshooting and Diagnostics 3-25Windows Management Instrumentation (WMI)The Windows Management Instrumentation is basically sets of

3-26 Troubleshooting and Diagnostics Service Manual 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard tonavig

Service Manual Troubleshooting and Diagnostics 3-27External PointingDevicesDisables the internal pointing devices when an externalpointing device is c

Service Manual Replaceable Parts 4-14 Replaceable PartsThis chapter contains an exploded view of the notebook and the following lists of parts: • Not

Service Manual Product Information 1-3FeaturesThe following three illustrations show the notebook’s main external features. For an exploded view ofthe

4-2 Replaceable Parts Service Manual Figure 4-1. Exploded View

Service Manual Replaceable Parts 4-3 Table 4-1. Replaceable PartsExchangePresario/Evo Pavilion User-Description Part Number Part Number F5771J F5761H

4-4 Replaceable Parts Service ManualExchangePresario/Evo Pavilion User-Description Part Number Part Number F5771J F5761H Repl.11 PCA, motherboard – KE

Service Manual Replaceable Parts 4-5 Table 4-2. Accessory Replaceable PartsExchangePresario/Evo Pavilion UserDescription Part Number Part Number F5771

4-6 Replaceable Parts Service ManualExchangePresario/Evo Pavilion UserPart Number Part Number Description F5771J H5761H Repl.8120-6312Cord, Pwr, Austr

Service Manual Replaceable Parts 4-7ExchangePresario/Evo Pavilion UserPart Number Part Number Description F5771J H5761H Repl.F4640-60975 Kit, screw••Y

Service Manual Reference Information 5-15 Reference InformationThis chapter includes the following reference information: • Password removal policy.

5-2 Reference Information Service ManualHewlett-Packard Display Quality StatementTFT display manufacturing is a highly precise but imperfect technolog

Service Manual Reference Information 5-3 Table 5-1. LCD GuidelinesType of Imperfection Imperfections Not AllowedElectrical Imperfections:Bright dots (

5-4 Reference Information Service ManualService Notes and Obsolete PartsService notes containing important repair information for these products will