HP Pavilion dv3000 Entertainment PC and HPPavilion dv3500 Entertainment PCMaintenance and Service Guide
Category Description dv3000 dv3500Panel 13.3-inch, WXGA with BrightView √ √ 13.3-inch, WXGA with BrightView with lighted logo on top of bezel √ √Memo
Metric U.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits
Hard drive specifications 320-GB* 250-GB* 160-GB* 120-GB*DimensionsHeight9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 102 g 102 g 1
DVD±RW and CD-RW Super Multi Double-Layer ComboDrive specificationsApplicable disc Read:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,CD-ROM, CD-ROM XA, MIXED MODE
DVD/CD-RW Combo Drive specificationsApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,CDROM, CD-ROM XA, MIXED MODECD, CD-I, CD-I Bridge (
System DMA specificationsHardware DMA System functionDMA0 Not applicableDMA1* Not applicableDMA2* Not applicableDMA3 Not applicableDMA4 Direct memory
System interrupt specificationsHardware IRQ System functionIRQ0 System timerIRQ1 Standard 101-/102-Key or Microsoft® Natural KeyboardIRQ2 CascadedIRQ3
System I/O address specificationsI/O address (hex) System function (shipping configuration)000 - 00F DMA controller no. 1010 - 01F Unused020 - 021 Int
I/O address (hex) System function (shipping configuration)220 - 22F Entertainment audio230 - 26D Unused26E - 26 Unused278 - 27F Unused280 - 2AB Unused
7 Screw listingThis section provides specification and reference information for the screws and screw locks used inthe computer. All screws and screw
Phillips PM2.5×6.0 captive screwColor Quantity Length Thread Head diameterBlack 5 6.0 mm 2.5 mm 5.0 mmWhere used:(1) One captive screw (secured by a C
Category Description dv3000 dv3500Optical drives MultiBay II √ √ Serial ATA √ Parallel ATA √ 9.5-mm tray load √ √ Support for:●DVD±RW and CD-R
Black Phillips PM2.5×4.0 screwColor Quantity Length Thread Head diameterBlack 4 4.0 mm 2.0 mm 4.5 mmWhere used: 2 screws that secure the WLAN module t
Phillips PM2.5×11.0 captive screwColor Quantity Length Thread Head diameterBlack 1 11.0 mm 2.5 mm 5.0 mmWhere used: One captive screw (secured in the
Phillips PM2.0×4.0 screwColor Quantity Length Thread Head diameterBlack 10 4.0 mm 2.0 mm 4.5 mmWhere used: 4 screws that secure the switch cover to th
Where used: 2 screws that secure the power connector bracket to the base enclosureWhere used: 2 screws that secure the fan to the base enclosurePhilli
Phillips PM2.5×7.0 screwColor Quantity Length Thread Head diameterBlack 22 7.0 mm 2.5 mm 5.0 mmWhere used:(1) Four screws that secure the keyboard to
Where used:(1) Six screws that secure the top cover to the base enclosure(2) Two screws that secure the display assembly to the base enclosureWhere us
Phillips PM2.5×5.0 screwColor Quantity Length Thread Head diameterBlack 10 5.0 mm 2.5 mm 5.0 mmWhere used: 2 screws that secure the display bezel to t
Where used: 2 screws that secure the system board to the base enclosurePhillips PM2.5×5.0 screw 109
Phillips PM2.0×3.0 captive screwColor Quantity Length Thread Head diameterSilver 9 3.0 mm 2.0 mm 4.5 mmWhere used: 3 screws that secure the fingerprin
Silver Phillips PM2.5×4.0 screwColor Quantity Length Thread Head diameterSilver 1 5.0 mm 2.5 mm 5.0 mmWhere used: One screw that secures the left wire
Category Description dv3000 dv3500 Extended serial advanced technology (eSATA) √ √ High-definition multimedia interface (HDMI) supporting 1080p with
Phillips PM2.0×5.0 captive screwColor Quantity Length Thread Head diameterBlack 2 5.0 mm 2.0 mm 5.0 mmWhere used: 2 captive screws (secured by C-clips
8 Backup and recoveryRecovering system informationRecovery after a system failure is as complete as your most current backup. HP recommends that youcr
Note the following guidelines before creating recovery discs:●You will need high-quality DVD-R, double-layer DVD-R, DVD+R, double-layer DVD+R, BD-R(wr
Backup suggestions●Create a set of recovery discs using Recovery Manager.●Create system restore points using the Windows® System Restore feature, and
The System Protection window opens.6. Follow the on-screen instructions.Restore to a previous date and timeTo revert to a restore point (created at a
To restore the system from the partition, follow these steps:1. Access Recovery Manager in either of the following ways:●Select Start > All Program
9 Connector pin assignmentsAudio-out (headphone)Pin Signal1 Audio out, left channel2 Audio out, right channel3GroundAudio-in (microphone)Pin Signal1 A
External monitorPin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5 Ground6 Ground analog7 Ground analog8 Ground analog9 +5 VDC10 Ground
RJ-11 (modem)Pin Signal1 Unused2 Tip3 Ring4 Unused5 Unused6UnusedRJ-45 (network)Pin Signal1 Transmit +2 Transmit -3 Receive +4 Unused5 Unused6 Receive
Universal Serial BusPin Signal1 +5 VDC2 Data -3 Data +4 GroundUniversal Serial Bus 121
Category Description dv3000 dv3500 Optical drive √ √ WLAN module √√5
10 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to 120volts AC or from
Requirements for specific countries or regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Canad
11 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in general householdwaste. Follow the local la
Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).5. Remove all screws (1) that secure the display pane
10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift
15. Remove the backlight cables (1) from the clip (2) in the display panel.16. Turn the display panel upside down.17. Remove the backlight frame from
19. Disconnect the display cable (1) from the LCD panel.20. Remove the screws (2) that secure the LCD panel to the display rear panel.21. Release the
IndexSymbols/Numerics1394 Power Saving 89AAC adapter light, identifying 12AC adapter, spare partnumber 28, 31administrator password 89antennaillustra
Display Cable Kit, spare partnumber 25, 31, 35, 68display componentsillustrated 24recycling 124spare part numbers 24display enclosureillustrated 24
2 External component identificationTop componentsTouchPadComponent Description(1) TouchPad on/off button Enables/disables the TouchPad.(2) TouchPad* M
Windows applications 11Windows logo 11LLAN Power Saving 89language support 89latch, battery release 14latches, optical drive release 14lightsbattery 8
Rrecovering a program ordriver 113recovering from the dedicatedrecovery partition 116recovering from the recoverydiscs 116recovery discs 113Recovery M
wireless module compartmentcoverillustrated 26removal 46spare part number 46wireless module compartment,identifying 14wireless, product description 3W
LightsComponent Description(1) Caps lock light On: Caps lock is on.(2) Power lights (2)*●On: The computer is on.●Blinking: The computer is in the Slee
Component Description(8) Battery light●On: A battery is charging.●Blinking: A battery that is the only available power source hasreached a low battery
Buttons and fingerprint reader (select models only)Component Description(1) Power button*●When the computer is off, press the button to turn on thecom
Component Description(5) Previous/rewind button●Plays the previous track or chapter when the button ispressed once.●Rewinds media when the button is p
KeysComponent Description(1) esc key Displays system information when pressed in combination withthe fn key.(2) fn key Executes frequently used system
© Copyright 2008 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
Front componentsComponent Description(1) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo arraymicrophone, or monau
Left-side componentsComponent Description(1) External monitor port Connects an external VGA monitor or projector.(2) Security cable slot Attaches an o
Bottom componentsComponent Description(1) Battery release latches (2) Release the battery from the battery bay.(2) Battery bay Holds the battery.(3) M
Display componentsComponent Description(1) Internal display switch Turns off the display and initiates Sleep if the display is closed whilethe power i
Wireless antennaeOn select computer models, at least 2 antennae send and receive signals from one or more wirelessdevices. These antennae are not visi
3 Illustrated parts catalogSerial number locationWhen ordering parts or requesting information, provide the computer serial number and model numberloc
Computer major components18 Chapter 3 Illustrated parts catalog
Item Description Spare part number(1) 13.3-inch, WXGA BrightView display assembly (includes webcam/microphone module,webcam/microphone module cable, 2
Item Description Spare part number ●Turkey496121-141 ●United Kingdom496121-031 ●United States496121-001 ●United States, lighted keyboard496120-001(4)
Item Description Spare part number For use in dv3000 models 468829-001 For use in dv3500 models 501015-001(12) Processor (include replacement therma
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Item Description Spare part number(17) Optical drive (include bezel and bracket) For use in dv3000 models: ●DVD±RW and CD-RW Super Multi, Double-Lay
Item Description Spare part numberHong Kong, India, Indonesia, Malaysia, Mexico, Panama, Paraguay, Peru,Saudi Arabia, Taiwan, Uruguay, the United Stat
Display assembly componentsItem Description Spare part number(1) Display bezel For use with dv3000 models 468797-001 For use with dv3500 models wi
Item Description Spare part number For use in dv3500 models with an LED display 496106-001(6) Display Cable Kit (includes 3 wireless antenna transcei
Plastics KitItem Description Spare part number Plastics Kit For use in dv3000 models 468821-001 For use in dv3500 models 501013-001(1) ExpressCar
Mass storage devicesItem Description Spare part number(1) Hard drive (includes bracket) For use in dv3000 models: ●320-GB, 5400-rpm468810-001 ●250-G
Item Description Spare part number ●DVD±RW and CD-RW Super Multi, Double-Layer Combo Drive with LightScribe496117-001 Optical Drive Kit (not illustra
Description Spare part numberScrew Kit For use in dv3000 models 468822-001For use in dv3500 models 502462-001●Phillips PM3.0×4.0 screw●Phillips PM2.5
Sequential part number listingSpare partnumberDescription383496-001 Power cord for use in dv3000 models in the United States383496-011 Power cord for
Spare partnumberDescription448151-003 2048-MB memory module for use in dv3000 models (PC2-5300, 667-GHz)451861-001 Intel 3945 802.11a/b/g WLAN module
iv Safety warning notice
Spare partnumberDescription468806-001 13.3-inch, WXGA BrightView display assembly for use in dv3000 models (includes webcam/microphonemodule, webcam/m
Spare partnumberDescription468830-001 Fan468831-001 Fingerprint reader board for use in dv3000 models (includes fingerprint reader board bracket)48098
Spare partnumberDescription496106-001 13.3-inch, WXGA BrightView display panel for use in dv3500 models with an LED display (includes displaypanel cab
Spare partnumberDescription496121-AB1 Keyboard for use with dv3500 models in Taiwan496121-AD1 Keyboard for use with dv3500 models in South Korea496121
4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
Unknown user passwordIf the computer you are servicing has an unknown user password, follow these steps to clear thepassword.NOTE: These steps also cl
Table of contents1 Product description2 External component identificationTop components ...
Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 69 screws, in 10 different sizes, that m
Computer feetDescription Spare part numberRubber Foot Kit for use in dv3000 models (includes 4 base enclosure rubber feet) 468823-001Rubber Foot Kit f
Remove the battery:1. Turn the computer upside down on a flat surface with the battery bay toward you.2. Slide and release the left battery release la
WLAN moduleDescription Spare part numberIntel 4965 802.11a/b/g/n WLAN modules:●For use in Antigua and Barbuda, Argentina, Aruba, the Bahamas, Barbados
Before removing the WLAN module, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn t
5. Remove the WLAN module (4) by pulling it away from the slot at an angle.NOTE: WLAN modules are designed with a notch (5) to prevent incorrect insta
Optical driveNOTE: All optical drive spare part kits include an optical drive bezel.Description Spare part numberFor use in dv3000 models: DVD±RW and
Memory moduleDescription Spare part numberFor use in dv3000 computer models: 2048-MB (667-MHz, PC2-5300, DDR2) 448151-0031024-MB (667-MHz, PC2-5300,
4. Remove the module (2) by pulling it away from the slot at an angle.NOTE: Memory modules are designed with a notch (3) to prevent incorrect installa
Hard driveNOTE: All hard drive spare part kits include a hard drive bracket.Description Spare part numberFor use in dv3000 models: 320-GB, 5400-rpm 4
Packaging and transporting guidelines ... 39Workstation guidelines ...
2. Lift the left side of the hard drive bay cover (2), swing it up and to the right, and remove the cover.The hard drive bay cover is included in the
8. Lift the bracket (2) straight up to remove it from the hard drive.Reverse this procedure to reassemble and install the hard drive.Component replace
KeyboardFor use in: Spare part number For use in: Spare part numberFor use in dv3000 models:Japan468817-291 Thailand 468817-281South Korea 468817-AD1
Remove the keyboard:1. Remove the four Phillips PM2.5×7.0 screws that secure the keyboard to the computer.2. Turn the computer right-side up, with the
6. Release the zero insertion force (ZIF) connector to which the keyboard cable (1) is attached anddisconnect the cable (2) from the system board.NOTE
Switch coverDescription Spare part numberSwitch cover for use in dv3000 models (includes LED board and cable) 468820-001Switch cover for use in dv3500
7. Remove the switch cover (3).Reverse this procedure to install the switch cover.Top coverDescription Spare part numberTop cover for dv3000 models (i
Remove the top cover:1. Close the computer.2. Turn the computer upside down, with the rear panel toward you.3. Remove the six Phillips PM2.5×7.0 screw
9. Remove the six Phillips PM2.5×7.0 screws (1) and the two Phillips PM2.0×4.0 screws (2) thatsecure the top cover to the computer.10. Lift the back e
12. Remove the top cover.Reverse this procedure to install the top cover.Fingerprint reader boardDescription Spare part numberFingerprint reader board
System memory map specifications ... 96System interrup
3. Remove the three Phillips PM2.0×3.0 screws (2) that secure the fingerprint reader board andbracket to the top cover.4. Remove the fingerprint reade
Display assemblyDescription Spare part number13.3-inch, WXGA BrightView display assembly for use in dv3000 models (includes webcam/microphone module,
4. Remove the WLAN antenna cables from the channel (2) located between the wireless modulecompartment and the memory module compartment.5. Turn the co
11. Remove the display assembly (2).12. If it is necessary to replace any of the display assembly internal components, remove the two rubberscrew cove
15. Remove the display bezel (3). The display bezel is available using spare part number 468797-001on dv3000 models, 500953-001 on dv3500 models with
20. Disconnect the display panel cable (2) and the backlight cable (3) from the display inverter.21. Remove the inverter. The display inverter is avai
26. Remove the display hinges (2) from the display panel. The display hinges are available using sparepart number 468799-001 for dv3000 models, 500959
31. If it is necessary to replace the webcam/microphone module cable, remove the cable from thedisplay enclosure. The webcam/microphone module cable i
System boardNOTE: All system board spare part kits include replacement thermal material.Description Spare part numberSystem board for use only in dv30
Remove the system board:1. Disconnect the speaker cable (1) and the Bluetooth module cable (2) from the system board.2. Remove the two Phillips PM2.5×
11 RecyclingBattery ...
6. Use the optical drive connector (2) to lift right side of the system board (3) until the USB port andRJ45 jack are clear of the base enclosure.7. F
11. Remove the system board by pulling it away from the base enclosure at an angle.Reverse the preceding procedure to install the system board.Compone
SpeakersDescription Spare part numberSpeakers 468828-001Before removing the speakers, follow these steps:1. Shut down the computer. If you are unsure
Bluetooth moduleNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetoothmodule cable is included in the Cabl
Remove the Bluetooth module from the base enclosure.NOTE: The Bluetooth module is attached to the system board with double-sided tape.Reverse this pr
RTC batteryNOTE: Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes allpasswords and CMOS settings to be cleared.Descrip
3. Remove the RTC battery (2).NOTE: The RTC battery is attached to the system board with double-sided tape.Reverse this procedure to install the RTC b
Modem moduleNOTE: The modem module spare part kits do not include a modem module cable. The modem modulecable is included in the Cable Kit, spare part
4. Lift the modem module (4) straight up to disconnect it from the system board.5. Remove the modem module.Reverse the above procedure to install the
f. Display assembly (see Display assembly on page 63)g. System board (see System board on page 70)Remove the heat sink:1. Turn the system board upside
1 Product descriptionCategory Description dv3000 dv3500Product Name HP Pavilion dv3000 Entertainment PC √ HP Pavilion dv3500 Entertainment PC √Pr
Reverse this procedure to install the heat sink.ProcessorNOTE: All processor spare part kits include replacement thermal material.Description Spare pa
Before removing the processor, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
FanDescription Spare part numberFan 468830-001NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left sideof
3. Remove the fan (3).Reverse this procedure to install the fan.Component replacement procedures 85
5 Setup UtilityStarting the Setup UtilityThe Setup Utility is a ROM-based information and customization utility that can be used even when yourWindows
Using the Setup UtilityChanging the language of the Setup UtilityThe following procedure explains how to change the language of the Setup Utility. If
Displaying system informationThe following procedure explains how to display system information in the Setup Utility. If the SetupUtility is not open,
After either choice, the computer restarts in Windows.Setup Utility menusThe menu tables in this section provide an overview of Setup Utility options.
Select To do thisFan Always On Enabled/disable Fan Always On. When enabled, the computer fan willalways be on.Boot Options Set the following boot opti
6 SpecificationsComputer specifications Metric U.S.DimensionsLength22.80 cm 8.98 inWidth 32.00 cm 12.60 inHeight (front to rear) 3.17 to 3.82 cm 1.25
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