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Clearing jams
If a jam message appears on the control-panel display, look for jammed paper or other print
media in the locations that are indicated in the following figure.
1 Top-cover and print-cartridge areas
2 Envelope-feeder area and tray 1 area (the envelope feeder is optional)
3 Tray 2 and optional 500-sheet feeder areas
4 Duplexing area (the duplexer is optional)
5 Output area
6 ADF
The following table lists the jam messages that might appear on the control-panel display.
For information about clearing the jam, see the section that is indicated. You might need to
look for media in locations other than those that are indicated in the jam message. If the
location of the jam is not obvious, look first in the top-cover area underneath the print
cartridge.
Control-panel messages for jams
Jam message Procedure for clearing the jam
JAM IN DOCUMENT FEEDER See Clearing jams from the ADF.
ADF PAPER JAM See Clearing jams from the ADF.
ADF PICK ERROR See Clearing jams from the ADF.
13.JJ.NT JAM IN ENVELOPE FEEDER See Clearing jams from the optional envelope-
feeder area.
13.JJ.NT JAM IN OUTPUT BIN See Clearing jams from the output areas.
13.JJ.NT JAM IN TRAY 1 See Clearing jams from the tray 1 area.
13.JJ.NT JAM IN TRAY 2 (or TRAY 3, 4 or 5) See Clearing jams from the tray 2, 3, 4, or 5 areas.
13.JJ.NT JAM INSIDE DUPLEXER See Clearing jams from the optional duplexer.
13.JJ.NT JAM INSIDE LEFT OUTPUT AREA See Clearing jams from the output areas.
13.JJ.NT JAM INSIDE RIGHT ACCESS DOOR See Clearing jams from the tray 2, 3, 4, or 5 areas.
ENWW Clearing jams 185
- HP LaserJet 4345mfp Series 3
- User Guide 3
- HP customer care 5
- Table of contents 7
- 3 Printing 8
- 4 Copying 9
- 6 Faxing 10
- 8 Security features 10
- 10 Solving problems 12
- Appendix C MFP specifications 13
- MFP basics 15
- Functions 18
- Speed and throughput 18
- Resolution 18
- User interface 18
- Language and fonts 19
- Copying and sending 19
- Print cartridge 19
- Paper-handling 20
- Connectivity 20
- Environmental features 20
- Minimum system requirements 21
- MFP parts and accessories 22
- Accessories and supplies 23
- Interface ports 24
- Moving the MFP 24
- Software 26
- Printer drivers 27
- Additional drivers 28
- Using the printer drivers 28
- ENWW Software 15 29
- Printer driver Help (Windows) 30
- Printer driver features 30
- HP disk management utility 31
- Uninstalling the software 36
- Loading input trays 37
- Loading trays 2, 3, 4 and 5 38
- ENWW Loading input trays 25 39
- 26 Chapter 1 MFP basics ENWW 40
- 8. Close the tray 41
- Using the control panel 43
- Control-panel layout 44
- Control-panel features 45
- Home-screen navigation 46
- Help system 47
- Retrieve job menu 49
- Information menu 50
- ENWW Paper handling menu 39 53
- Configure device menu 54
- Copying submenu 55
- Enhancement submenu 55
- Sending submenu 56
- ENWW Configure device menu 43 57
- Printing submenu 58
- ENWW Configure device menu 45 59
- PCL submenu 60
- ENWW Configure device menu 47 61
- Print quality submenu 62
- ENWW Configure device menu 49 63
- System setup submenu 65
- ENWW Configure device menu 53 67
- Copy/send settings 69
- MBM-3 Configuration submenu 70
- Stapler/stacker submenu 70
- I/O submenu 71
- EIO X Jetdirect submenu 72
- Embedded Jetdirect submenu 72
- ENWW Configure device menu 59 73
- Resets submenu 75
- Fax menu 77
- Diagnostics menu 78
- ENWW Diagnostics menu 65 79
- Service menu 81
- Printing 83
- Orienting media 84
- ENWW Orienting media 71 85
- Printing documents 86
- Understanding tray order 87
- Customizing tray 1 operation 87
- Selecting the output bin 91
- Printing on envelopes 93
- 80 Chapter 3 Printing ENWW 94
- Printing on special media 95
- Weight and sizes 97
- Setting custom paper sizes 98
- To set custom paper sizes 99
- Setting the registration 103
- Creating and using quick sets 104
- Creating and using watermarks 104
- Resizing documents 105
- Setting the stapling options 106
- To set the stapling options 107
- Using job storage features 108
- Deleting a private job 109
- Storing a print job 109
- Creating a QuickCopying job 110
- Deleting a QuickCopy job 111
- Proofing and holding a job 111
- Deleting a held job 112
- Copy-screen navigation 114
- Basic copying instructions 115
- Copying by using the ADF 117
- Using Job Mode 117
- Adjusting the copy contrast 118
- Reducing or enlarging copies 118
- Background removal 118
- Sharpness 118
- Contrast 118
- Creating a stored copy job 119
- 106 Chapter 4 Copying ENWW 120
- Scanning and sending to 121
- What is SMTP? 122
- What is LDAP? 122
- E-mail configuration 123
- E-mail screen navigation 125
- E-mail basics 126
- Using the address book 128
- Additional e-mail features 130
- Analog faxing 132
- ENWW Analog faxing 121 135
- Digital faxing 136
- Optional output and input 137
- 3-bin mailbox 138
- Mailbox mode (Mac) 140
- Function-separator modes) 140
- Stapler/stacker accessory 141
- (Windows) 142
- Loading staples 143
- Envelope feeder 146
- ENWW Envelope feeder 133 147
- Paper handling menu 149
- ENWW Envelope feeder 135 149
- Security features 151
- Requirements 153
- Using the FIH 153
- Secure Disk Erase 155
- Job-storage features 156
- DSS authentication 157
- Locking the formatter cage 159
- Managing and maintaining the 161
- Using the embedded Web server 162
- Information tab 163
- Settings tab 163
- Digital Sending tab 164
- Networking tab 164
- Other links 165
- Using the HP Toolbox 166
- To view the HP Toolbox 167
- Status tab 167
- Alerts tab 167
- Device Settings window 168
- Toolbox links 168
- TCP/IP assignment 170
- Changing an IP address 170
- Setting the real-time clock 172
- Setting the wake time 173
- Setting the sleep delay 174
- To print an information page 175
- Menu map 175
- Configuration page 175
- HP Jetdirect page 177
- Supplies status page 177
- Usage page 178
- PCL or PS font list 179
- Managing the print cartridge 180
- Checking the supply level 181
- Upgrading the firmware 183
- Cleaning the MFP 187
- To clean the ADF rollers 189
- Calibrating the scanner 192
- The ADF maintenance kit 193
- Solving problems 195
- Solving general problems 196
- Determining MFP problems 198
- Clearing jams 199
- ENWW Clearing jams 193 207
- Clearing jams from the fuser 209
- Clearing jams from the ADF 212
- Clearing staple jams 213
- Solving repeated jams 215
- Using the paper-path test 215
- Understanding MFP messages 217
- Control-panel messages 218
- Accessory lights 230
- HP Jetdirect LEDs 232
- Heartbeat LED 232
- Print-quality checklist 234
- Image defect examples 234
- See Page skew (ADF) 236
- See Vertical lines (ADF) 236
- Light print (partial page) 236
- Light print (entire page) 237
- Dropouts 237
- Gray background 238
- Toner smear 239
- Loose toner 239
- Repeating defects 240
- Repeating image 240
- Misformed characters 241
- Page skew 241
- Curl or wave 241
- Wrinkles or creases 242
- Vertical white lines 242
- Tire tracks 243
- White spots on black 243
- Scattered lines 243
- Blurred print 244
- Random image repetition 244
- Blank page (ADF) 245
- Horizontal lines (ADF) 245
- Image shifted (ADF) 246
- Unexpected image (ADF) 247
- Repetitive defect ruler 248
- Solving e-mail problems 249
- Supplies and accessories 253
- Part numbers 255
- Maintenance kits 256
- Cables and interfaces 257
- Print media 257
- ENWW Part numbers 245 259
- Service and support 261
- HP maintenance agreements 263
- Repacking the MFP 264
- Service information form 265
- MFP specifications 267
- Physical specifications 268
- Electrical specifications 269
- Acoustic specifications 270
- Environmental specifications 271
- Image area 272
- Skew specifications 273
- Media specifications 275
- Envelopes 276
- Envelope margins 277
- Envelope storage 277
- Transparencies 278
- Supported types of media 279
- Face-up delivery only 279
- MFP memory and expansion 285
- Memory overview 286
- Installing memory 288
- Replacing the hard-disk drive 292
- ENWW Installing memory 281 295
- Checking memory installation 296
- Installing EIO cards 298
- Regulatory information 299
- FCC regulations 300
- Protecting the environment 302
- Ozone production 302
- Energy consumption 302
- HP LaserJet printing supplies 303
- Material safety data sheet 304
- For more information 304
- Laser safety statement 307
- Canadian DOC statement 307
- Japanese VCCI statement 307
- Korean EMI statement 307
- Finnish laser statement 308
- Australia 308
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