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78 Chapter 3
Troubleshooting
Running System Verification Tests
Running System Verification Tests
HP-UX uses an online diagnostics product named Mesa (Support Tools Manager) that
allows system operation verification.
Three interfaces are available with the Support Tools Manager:
• A command line interface accessed through the
cstm
command
• A menu-driven interface accessed through the
mstm
command
• A graphical user interface accessed through the
xstm
command
For more information on these user interfaces, see the online man pages by entering the
following at a command line prompt:
man cstm
Enter
man mstm
Enter
man xstm
Enter
For information on the enhanced online diagnostics, see the Support Media User’s Manual
(HP Part Number B3782-90176).
To access the Support Tools Manager, perform the following steps:
1. In a terminal window, type the following at the
#
prompt to invoke the command line
interface:
# cstm
Enter
2. The following message appears:
Support Tools Manager
Version A.01.00
Type
help
for a list of available commands:
CSTM>
help
Enter
3. To verify the system operation, type the following at the
CSTM>
prompt:
CSTM>
verify all
Enter
Messages similar to the following appear:
Verification has started on device (CPU).
Verification has started on device (FPU).
CSTM> Verification of(FPU) has completed.
CSTM> Verification of(CPU) has completed.
4. Press
Enter
to return to the
CSTM>
prompt after all test results are reported.
5. To exit the Support Tools Manager, enter the following:
CSTM>
exit
Enter
If any tests failed, run Self Test and ISL diagnostics to isolate the problem.
- Service Handbook 1
- Restricted Rights Legend 3
- Printing History 4
- Contents 10
- Product Information 15
- Product Description 16
- ISUALIZE 17
- Front Panel Components 18
- Power Switch 19
- Internal Storage Devices 19
- Rear Panel Components 22
- I/O Slots 23
- Monitor Connector 23
- Serial Connectors 23
- USB Connectors 24
- LAN Connector 24
- Parallel Connector 24
- Audio Connectors 25
- TOC Button 25
- Security Loop 26
- Monitors 27
- Keyboard and Mouse 28
- Operating System Overview 29
- Memory Failures 30
- Configuration 31
- Workstation Configurations 32
- Chapter 2 33 33
- 34 Chapter 2 34
- Chapter 2 35 35
- 36 Chapter 2 36
- CD Drive Configuration 37
- Monitor-Type Selection 40
- Troubleshooting 41
- Chapter 3 43 43
- 44 Chapter 3 44
- Chapter 3 45 45
- 46 Chapter 3 46
- Chapter 3 47 47
- Fan Faults and Warnings 48
- Dealing with a Boot Failure 50
- Boot Command Notations 52
- Supported Boot Paths 52
- Selftest Failures 53
- Chassis Codes 54
- Running ODE-Based Diagnostics 79
- 80 Chapter 3 80
- Tools Required 83
- Exploded View Diagram 83
- Front Panel 87
- Left Side Panel 88
- Chapter 4 89 89
- Power Switch/LCD Assembly 90
- Removable Media Devices 91
- Figure 4-21 102
- Hard Disk Drives 104
- Chapter 4 109 109
- Field Replaceable Units 109
- FRU Removal and Replacement 109
- T-15 Torx Thumbscrew 109
- I/O Cards 110
- Chapter 4 111 111
- I/O Slot 1 111
- I/O Slot 4 111
- Memory DIMMs 114
- Chapter 4 115 115
- Ejector Tab 115
- Load 1st 116
- Load 4th 116
- Load 2nd 116
- Load 3rd 116
- 118 Chapter 4 118
- Power Supply 119
- 120 Chapter 4 120
- Voltage Regulator Modules 121
- 126 Chapter 4 126
- Mounting 128
- System Board Tray Assembly 129
- 130 Chapter 4 130
- Two T-15 130
- Torx Screws 130
- Chapter 4 131 131
- 132 Chapter 4 132
- Block Diagram 133
- 134 Chapter 5 134
- Boot Console Handler 135
- Chapter Overview 136
- Boot Console Handler Features 137
- 138 Chapter 6 138
- Chapter 6 139 139
- 140 Chapter 6 140
- Chapter 6 141 141
- 142 Chapter 6 142
- Boot terminated 143
- Booting the Workstation 144
- Chapter 6 145 145
- Searching for Bootable Media 146
- Resetting the Workstation 147
- Displaying and Setting Paths 148
- Chapter 6 149 149
- The Monitor Command 150
- Setting the Monitor Type 151
- Chapter 6 153 153
- 154 Chapter 6 154
- Memory Information Sample 156
- Chapter 6 157 157
- 158 Chapter 6 158
- Chapter 6 161 161
- Displaying System Information 162
- Displaying PIM Information 162
- Stable Storage 162
- ISL Environment 163
- ISL User Commands 164
- Chapter 6 165 165
- 166 Chapter 6 166
- Product Specifications 167
- Environmental Specifications 168
- Electrical Specifications 169
- 170 Appendix A 170
- Appendix Overview 172
- Emissions Regulations 174
- Appendix B 175 175
- Acoustics 176
- Appendix B 177 177
- Warnings 178
- Related Documentation 179
- HP CE Training CD-ROM 180
- Service Manuals 180
- User Manual 180
- Glossary 181
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