HP ap5000 All-in-One Point of Sale System Manual de usuario descargar pdf (Pagina 23)

Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/

go/ispe.

Access the Business Support Center (BSC) at

http://www.hp.com/go/bizsupport for the latest online

support information, software and drivers, proactive notification, and worldwide community of peers

and HP experts.

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that

your service call is handled properly:

●

Be in front of your system when you call.

●

Write down the system serial number and product ID number

●

Spend time troubleshooting the problem with the service technician.

●

Remove any hardware that was recently added to your system.

●

Remove any software that was recently installed.

●

Restore the system from the backup that you created with the backup and recovery software or

restore the system to its original factory condition.

NOTE: You must connect an external USB optical drive (not included) to perform a restore.

CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data

files before running the restore process.

NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized

service provider or dealer.

Helpful Hints

If you encounter problems with the computer, monitor, or software, see the following list of general

suggestions before taking further action:

● Check that the system is plugged into a working electrical outlet.

●

Check to see that the system is turned on and the green power light is on.

●

Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights

are error codes that will help you diagnose the problem. Refer to Appendix A,

Interpreting POST

Diagnostic Front Panel LED and Beep Codes on page 29 for more information.

● Turn up the brightness control of the monitor in F10 Setup (Advanced > Manual Brightness

Setting) if the monitor is dim.

●

Check all cable connections for loose connections or incorrect connections.

● Wake the computer by touching the screen or pressing the power button. If the system remains

in suspend mode, shut down the computer by pressing and holding the power button for at least

four seconds then press the power button again to restart the computer. If the system will not

shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will

restart if automatic start on power loss is set in Computer Setup. If it does not restart, press the

power button to start the computer.

NOTE: You cannot wake the ap5000 via the keyboard or mouse.

Helpful Hints 15

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